Support Board
Date/Time: Fri, 19 Dec 2025 23:34:03 +0000
No connection
View Count: 631
| [2020-04-18 10:01:08] |
| User237199 - Posts: 3 |
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I am trying login to my platform and this is the message I get:"Connection error message from service: CQG WebAPI Market data logon unsuccessful.Server message:Trade routing is not available now.Contact customer support for assistance."Is it a problem on my site or this is something to do with CQG?
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| [2020-04-18 10:56:31] |
| TeddyTornado - Posts: 7 |
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same here
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| [2020-04-18 11:31:12] |
| esbarca - Posts: 1 |
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I have the same issue.
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| [2020-04-18 11:51:05] |
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The CQG server is down. If you use this service, you can avoid this problem: Sierra Chart / Trading Technologies Futures Order Routing Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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