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Date/Time: Mon, 29 Apr 2024 17:01:02 +0000

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Data help with new CME rules

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[2020-04-15 18:25:43] #1 [Go To First Post]
User23815 - Posts: 209
I am using SC for charting and placing orders. My account is at Gain through Stage 5 Trading. I am subscribed to the SC full data pkg. I also have Gain data. I sign on through DTS as Gain, not SC. I saw you no longer support Gain. I also read in the forum that Denali may be a consideration for me instead of SC data. I trade ES, but track NQ, and RT for analysis. Am I able to use my current SC data and place orders to my Gain account, eliminating the Gain data? Or Denali if that is where SC is going? I would be glad to dump the Gain feed but would prefer to keep the trading account. Please advise. Thanks.

[2020-04-15 18:51:05] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
I able to use my current SC data and place orders to my Gain account, eliminating the Gain data? Yes. You can also use the Denali Exchange Data Feed which is going to be lower-cost: Denali Exchange Data Feed We will switch you over to this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-04-15 20:39:18] #3 [Go To First Post]
User23815 - Posts: 209
Using Denali am I able or is it a good idea to use the Sierra Chart Futures Routing Service or will that remain with Gain? thanks

[2020-04-15 23:32:56] #4 [Go To First Post]
SC Support - Posts: 1795
Hi User23815, happy to speak with you about this set-up when you have some time.

[2020-04-16 07:13:09] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Well if you use the Sierra Chart Futures Order Routing service you will then save 5 USD a month on the data feed. It becomes 20USD instead of 25 a month. And you will not have to pay Gain Capital any exchange fees for market data. And you will have low latency order routing. The only other question is risk management. As long as between what TT offers and what your clearing firm has, there is the risk management that the clearing firm needs, then it should be fine switching. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-16 07:14:15

[2020-04-16 11:52:38] #6 [Go To First Post]
User23815 - Posts: 209
Reply to SC Support. How do I contact you? Is this actual Sierra Chart support or a 3rd party. Thanks

[2020-04-16 12:35:16] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You can contact us right here or through account support tickets: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets You are speaking with the top engineer. There is no third-party support here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-04-20 19:10:24] #8 [Go To First Post]
User23815 - Posts: 209
In your first reply you said you would switch me over to Denali. That is fine with me. Will you do it at your end or what are the steps I need to take, and when, to have as little crossover expense as possible. thanks

[2020-04-21 15:18:21] #9 [Go To First Post]
SC Support - Posts: 1795
Hi Steve, can you complete the Market Data Agreements for the Denali Data Feed? https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements

[2020-04-21 20:59:43] #10 [Go To First Post]
User23815 - Posts: 209
Done

[2020-04-21 23:15:26] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Okay we will take care of this. There is not going to be any crossover expense. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-04-22 21:32:31] #12 [Go To First Post]
User23815 - Posts: 209
Do I need to do anything to notify or activate at Stage 5? Thanks

[2020-04-22 23:43:30] #13 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
No you definitely do not. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-04-23 14:53:01] #14 [Go To First Post]
SC Support - Posts: 1795
Hi User23815, in order to have us instruct Stage 5 to set you up on the TT-based Order Routing service, please complete this sign-up form here: https://www.sierrachart.com/UserControlPanel.php?page=SCOrderRoutingServiceTradingAccountAssignmentRequestForm

[2020-04-23 15:00:27] #15 [Go To First Post]
User23815 - Posts: 209
My understanding from earlier conversations is that I am not able to use TT based routing while my accounts are help at Gain. I go through Stage 5 but my understanding from Ray is that I would need to move to another clearing firm in order to use the TT routing. If that is not correct let me know. Otherwise I have set up Denali and will explore moving accounts going forward.

[2020-04-23 15:33:44] #16 [Go To First Post]
SC Support - Posts: 1795
Yes, you are correct, Gain Capital does not support the TT Based Order Routing Service. Also, Stage 5 does support this Service at both Dorman Clearing and Advantage Clearing, so they can help you when the time comes. Thank you. We see you have activated the Denali Data Feed, you can go ahead and activate the exchanges that you need: #3 here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliExchangeDataFeed Regarding the on-going exchange fees (no cost for you in April): Denali Exchange Data Feed: Supported Exchanges (Exchange Fees)

[2020-04-23 15:45:05] #17 [Go To First Post]
User23815 - Posts: 209
I believe Denali is doing that. THey contacted me as well and asked which exchanges this morning. Thanks

[2020-04-23 16:11:52] #18 [Go To First Post]
SC Support - Posts: 1795
Thank you, the CME Exchange with Market Depth has been activated for you, (no cost in April) $10.40 beginning in May Please continue with the Account Support Ticket Date Time Of Last Edit: 2020-04-23 16:13:16

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