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corrupted?

View Count: 1155

[2020-04-06 22:51:11]
[Go To First Post]
arruga - Posts: 249
hi
I started running into weird issues; 0) extremely slow to load, 1) lots of "improper argument' messages, for no clear reason, 2) text disappearing from menus, setting screens, etc - probably whole windows messed up, as text and fonts disappear out of other windows applications, including task manager to kill processes.

I thought it might have had t do with my Pc (2 GHz, dual core, 4 logical, 8GB RAM physical, 16 GB virtual), running out of memory and processing power, so I created a copy in a new machine (32 core, 64 logical, 16GB RAM physical, 18GB virtual).
Improper argument messages still there.
I closed and reopened, and now the Keltner channels are not even showing on this chart, as example:
http://www.sierrachart.com/image.php?Image=1586213296812.png


Also, extremely slow to load.
I typically work with 17 chartbooks open.
each have several charts, and each chart has many indicators.

Could you please advise as to whether I'm overloading Sierra with these many chartbooks/charts?
Please advise how to get to the bottom of the cause of the error messages I'm getting? Any way to 'clean up' the rubbish left behind when removing indicators, resaving chartbooks, etc?
Any way to find out if there are some corrupted portions?
Some gral advise to optimize performance and speed?

Thanks
[2020-04-06 23:08:07]
[Go To First Post]
arruga - Posts: 249
Another example;

I did a fast update
I reopened my Sc instance with all my chartbooks
In this chart, subgraphs windows of my studies are empty.. can't do anything...
and whatever setting change I attempt, it gives me "encountered an improper argument"..
something is wrong/corrupted
Please advise
thanks
[2020-04-06 23:19:43]
[Go To First Post]
arruga - Posts: 249
it's worse... now my SC is just crushing out of the blue for no reason and closing everything down
[2020-04-06 23:23:04]
[Go To First Post]
arruga - Posts: 249
Re-opened it after the crash.. clicking on Analysis menu, it crashed it again
[2020-04-06 23:36:24]
[Go To First Post]
arruga - Posts: 249
In addition... If I switch from having many chartbook s open to just a few, but quoteboards to switch between symbols.. is there any way to leave data in cache or something so it doesn;t load the whole thing every time I switch symbols? it takes forever to load. Please advise
[2020-04-07 00:06:13]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
Have you tried restarting your computer? That is the first thing we want you to do.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2020-04-07 00:27:49]
[Go To First Post]
arruga - Posts: 249
yes, I've done that... it has happened before, I restart, get it to work, but eventually happens again. It's a recurrent issue
[2020-04-07 00:45:04]
[Go To First Post]
arruga - Posts: 249
I just restarted computer and sierra once more.
I could access subgraphs window... changed the color of keltner channel to white, but still not visible... although i can kind of see a subtle line drawn across (black against black background)... see image of lnk I sent above if you can spot anything.
However, clicking on Analysis, again crashed Sierra and threw me off
[2020-04-07 01:04:47]
[Go To First Post]
arruga - Posts: 249
Analysis keeps crashing my sierra
[2020-04-07 04:28:39]
[Go To First Post]
arruga - Posts: 249
On the two computers... even hovering over ANALYSIS crashes Sierra... driving me nuts.. can you please provide guidance as to what can be done to track this issue down?
[2020-04-07 19:36:06]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
There may be an out of memory condition occurring. We are going to prepare some documentation related to this and will post a link here.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2020-04-07 19:55:01]
[Go To First Post]
arruga - Posts: 249
thanks. Just to add to it.
I closed all chartbooks, fast-downloaded/installed latest Sierra again, and opened a single chartbook.
Still hovering over ANALYSIS crashes Sierra...on both computers
[2020-04-08 04:52:49]
[Go To First Post]
arruga - Posts: 249
Could you provide some guidance please?
This is unworkable and I don't know what else to try.
Sierra keeps crashing.

Also (I don't know if it has to do with it at all), but a trading system based on a simple alert is actually working fine, as I can see the fills on the chart when backtesting, the the trade activity log is empty. The Trade service log doesn't report anything.
Please help
[2020-04-08 05:02:14]
[Go To First Post]
arruga - Posts: 249
This a backtest I just run
I don't need help with the code... I know you don't provide that.
It's just for you to see that fills are there but no activity is recorded.


Fills on chart: http://www.sierrachart.com/image.php?Image=1586321979139.png

MESSAGE LOG
Software version: 2079 64-bit | 2020-04-08 14:55:42.192
Primary Thread ID: 16280 | 2020-04-08 14:55:42.192
Usage end date: 2020-09-18 | 2020-04-08 14:55:42.192
Enabled for: Advanced Features 2. | 2020-04-08 14:55:42.192
Enabled for: Sierra Chart Historical Data Service. | 2020-04-08 14:55:42.192
Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2020-04-08 14:55:42.192
Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-04-08 14:55:42.192
Enabled for exchange: INDEXES_DATA_BARCHART | 2020-04-08 14:55:42.192
Enabled for exchange: CME (Trading Account Required) | 2020-04-08 14:55:42.192
Enabled for exchange: CBOT (Trading Account Required) | 2020-04-08 14:55:42.192
Enabled for exchange: COMEX (Trading Account Required) | 2020-04-08 14:55:42.192
Enabled for exchange: NYMEX (Trading Account Required) | 2020-04-08 14:55:42.192
Enabled for exchange: Eurex with Market Depth | 2020-04-08 14:55:42.192
Received 1 data feed usernames. | 2020-04-08 14:55:42.192
Allow Support for Sierra Chart Data Feeds is enabled. | 2020-04-08 14:55:42.192
Current selected Data/Trading service: Interactive Brokers | 2020-04-08 14:55:42.192
Custom symbol settings values: enabled | 2020-04-08 14:55:42.192
Chart Update Interval: 500 | 2020-04-08 14:55:42.192
Intraday Data Storage Time Unit: 0 | 2020-04-08 14:55:42.192
Time Zone: +10:00:00 (AEST+10) | 2020-04-08 14:55:42.192
2020-04-08 14:55:42 Local computer time | 2020-04-08 14:55:42.192
2020-04-08 04:55:42 Local computer time in UTC | 2020-04-08 14:55:42.192
2020-04-08 14:55:42 Local computer time in SC Time Zone | 2020-04-08 14:55:42.192
2020-04-08 04:52:59 Server time in UTC | 2020-04-08 14:55:42.192
Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-04-08 14:55:42.192
Program path: C:\SierraChart\ | 2020-04-08 14:55:42.192
Data Files path: C:\SierraChart\Data\ | 2020-04-08 14:55:42.192
OS Version Number: 10.0 | 2020-04-08 14:55:42.193
Locale Setting: C | 2020-04-08 14:55:42.193
DLLs: MarketCharts_RealTimeBot_Rev7_64 (1).dll, MarketCharts_RealTimeBot_Testing_Rev1_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-04-08 14:55:42.197

Bar Backtest: USO/USO-CFD-SMART-USD [CBV-D] Daily #3 | Back test processing: NumberOfTimesCalculateCalled (Cumulative) = 0 | 2020-04-08 14:56:00.319
Uploaded an image to the server. Request ID: 1 | 2020-04-08 14:59:37.123
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2020-04-08 14:59:37.123
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 46.4.97.203. | 2020-04-08 14:59:37.123
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | CloseSocket call. | 2020-04-08 14:59:40.694
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-04-08 14:59:40.694
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-04-08 14:59:41.027
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-04-08 14:59:41.027


TRADE SERVICE LOG
Software version: 2079 64-bit | 2020-04-08 14:55:42.192
Primary Thread ID: 16280 | 2020-04-08 14:55:42.192
Usage end date: 2020-09-18 | 2020-04-08 14:55:42.192
Enabled for: Advanced Features 2. | 2020-04-08 14:55:42.192
Enabled for: Sierra Chart Historical Data Service. | 2020-04-08 14:55:42.192
Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2020-04-08 14:55:42.192
Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-04-08 14:55:42.192
Enabled for exchange: INDEXES_DATA_BARCHART | 2020-04-08 14:55:42.192
Enabled for exchange: CME (Trading Account Required) | 2020-04-08 14:55:42.192
Enabled for exchange: CBOT (Trading Account Required) | 2020-04-08 14:55:42.192
Enabled for exchange: COMEX (Trading Account Required) | 2020-04-08 14:55:42.192
Enabled for exchange: NYMEX (Trading Account Required) | 2020-04-08 14:55:42.192
Enabled for exchange: Eurex with Market Depth | 2020-04-08 14:55:42.192
Received 1 data feed usernames. | 2020-04-08 14:55:42.192
Allow Support for Sierra Chart Data Feeds is enabled. | 2020-04-08 14:55:42.192
Current selected Data/Trading service: Interactive Brokers | 2020-04-08 14:55:42.192
Custom symbol settings values: enabled | 2020-04-08 14:55:42.192
Chart Update Interval: 500 | 2020-04-08 14:55:42.192
Intraday Data Storage Time Unit: 0 | 2020-04-08 14:55:42.192
Time Zone: +10:00:00 (AEST+10) | 2020-04-08 14:55:42.192
2020-04-08 14:55:42 Local computer time | 2020-04-08 14:55:42.192
2020-04-08 04:55:42 Local computer time in UTC | 2020-04-08 14:55:42.192
2020-04-08 14:55:42 Local computer time in SC Time Zone | 2020-04-08 14:55:42.192
2020-04-08 04:52:59 Server time in UTC | 2020-04-08 14:55:42.192
Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-04-08 14:55:42.192
Program path: C:\SierraChart\ | 2020-04-08 14:55:42.192
Data Files path: C:\SierraChart\Data\ | 2020-04-08 14:55:42.192
OS Version Number: 10.0 | 2020-04-08 14:55:42.193
Locale Setting: C | 2020-04-08 14:55:42.193
DLLs: MarketCharts_RealTimeBot_Rev7_64 (1).dll, MarketCharts_RealTimeBot_Testing_Rev1_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-04-08 14:55:42.197

Bar Backtest: USO/USO-CFD-SMART-USD [CBV-D] Daily #3 | Back test processing: NumberOfTimesCalculateCalled (Cumulative) = 0 | 2020-04-08 14:56:00.319
Uploaded an image to the server. Request ID: 1 | 2020-04-08 14:59:37.123
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2020-04-08 14:59:37.123
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 46.4.97.203. | 2020-04-08 14:59:37.123
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | CloseSocket call. | 2020-04-08 14:59:40.694
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-04-08 14:59:40.694
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-04-08 14:59:41.027
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-04-08 14:59:41.027

TRADE ACTIVITY LOG
ActivityType  DateTime  Symbol  OrderActionSource  InternalOrderID  ServiceOrderID  OrderType  Quantity  BuySell  Price  Price2  OrderStatus  FillPrice  FilledQuantity  TradeAccount  OpenClose  ParentInternalOrderID  PositionQuantity  FillExecutionServiceID  HighDuringPosition  LowDuringPosition  Note  AccountBalance  ExchangeOrderID  ClientOrderID

[empty]

See anything that suggests what the problem might be?
[2020-04-08 06:54:30]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
We prepared these instructions:
Sierra Chart Unexpectedly Shutting Down | Memory Errors | Unusual Software Problems | Exception Errors | Freezing of User Interface: Resolving Unstable/Improper Functioning Due to Insufficient Memory Available

And be sure to follow the step, to use sub instances. You need to distribute that the Chartbooks among more instances of Sierra Chart. Do not use just one.

And we recommend increasing the memory on your system to 32 GB.

but a trading system based on a simple alert is actually working fine, as I can see the fills on the chart when backtesting, the the trade activity log is empty.
Carefully follow through the instructions here:

Trade Activity Log: Viewing Historical Trade Activity
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2020-04-10 04:22:18]
[Go To First Post]
arruga - Posts: 249
With nothing else running on my computer... running Sierra_64, and with no chartbooks opened, and no chart being created yet, clicking or even hovering over Analysis still crashes Sierra.
(this is Sierra 2079)

I could make a 10 sec video showing you these steps and send it out to you
Please advise
[2020-04-10 06:02:07]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
No please do not send us a video. It is useless for us. You need to try another computer. This does not sound like it could be a Sierra Chart problem at all. We do not need to be told about problems with the Windows operating system or user specific issues due to their systems.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-04-10 06:02:35
[2020-04-10 06:43:40]
[Go To First Post]
arruga - Posts: 249
I installed Sierra on a new, better computer, and get the same.
My original question was about tracking down potentially corrupt files...
The crash occurs even with no chartbooks open, so it's not a bad study of mine, etc.

On the new pc, I copied the entire SierraChart folder content from the other pc, so I suspect a file(s) in it may be creating the problem.... how to chase that? How to trace possible corrupt files?
[2020-04-10 07:40:53]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
We want you to reset Sierra Chart to a default state following the instructions here:
Resetting Sierra Chart to a Default State / Restoring Backup Global Configuration File: Resetting Sierra Chart to a Default State

Let us know if that solves the problem and if so then we need to get the main configuration file from you.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-04-10 07:41:07
[2020-04-10 20:31:27]
[Go To First Post]
arruga - Posts: 249
Hi
Yep... that did solve it...
All it took was to rename the first file only: Sierra3.cfg --> to Sierra3.cfg.backup
After doing that one change, and re-launching Sierra, a new Sierra3.cfg file was created and now Sierra runs fine, no crashes.

I have lost my customized control bars (buttons on top), and not sure what else.
I attached both cfg files for you to have a look.
Many thanks
a
Private File
Private File
[2020-04-10 22:18:11]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
We found the problem. We will have a release out later today which resolves this. The problem is that Global Settings >> General Settings >> General 4>> Maximum Items per Column for Study Collections Menu is set to 0 in your case.

What was occurring was a division by zero exception.

But this is not a problem when hovering over the Analysis menu. Only when actually clicking on that menu but maybe your system behaves differently for an unknown reason.

So you can now restore the backup file, and just correct that one setting. Let us know if you want instructions for that.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-04-10 22:38:35
[2020-04-10 22:40:54]
[Go To First Post]
arruga - Posts: 249
Thanks. Good you spotted the issue.
Yes please, send instructions to correct the setting in original file.
Thanks
[2020-04-12 06:41:00]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
Update to the current version of Sierra Chart:
Software Download: Fast Update

Delete this file:
Sierra3.cfg

Rename this file to the name above:
Sierra3.cfg.backup
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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