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Direct MessagesDate/Time: Fri, 03 May 2024 10:22:36 +0000
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| [2020-04-01 15:57:16] |
| User143551 - Posts: 96 |
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I need to know if when I disconeted and went to transact then reconnected did I do it right only you can see if its right
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| [2020-04-01 16:18:18] |
| John - SC Support - Posts: 31334 |
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Please try again. We are not showing that your account was validated as having the trading account. Let us know when you have completed this so we can take another look. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-01 17:19:19] |
| User143551 - Posts: 96 |
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i did it again
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| [2020-04-01 17:39:06] |
| User143551 - Posts: 96 |
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have you got my message
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| [2020-04-01 17:41:26] |
| John - SC Support - Posts: 31334 |
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Sorry for the delay. For some reason it is not picking up the fact that you connected to your trading account. We have manually activated this for you, so you should be receiving the Real-Time data now. We will look into what may have caused this. Hopefully you will not have this issue next month. Just so you are aware, with the most recent version of Sierra Chart, you do not have to do this right at the beginning of the month. As long as you connect to your trading account within 20 days of the end of the month, then that will be good enough to validate your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-01 17:52:17] |
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We want you to update to the latest release of Sierra Chart: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-01 18:03:16] |
| User143551 - Posts: 96 |
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some time in the next few days I want to talk to someone to talk in detail on what im doing to log in and out. thanks
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To post a message in this thread, you need to log in with your Sierra Chart account: