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Direct MessagesDate/Time: Fri, 03 May 2024 07:55:35 +0000
NOT RECE3IVING QUOTES on Denali
View Count: 479
| [2020-04-01 01:00:33] |
| User664240 - Posts: 206 |
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After logging out and back in I managed to receive a few quotes but the feed quickly came to a halt. I switched over to CQG and made the appropiate symbol change and walla... I began receiving quotes switching back to Denali and now nothing????
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| [2020-04-01 02:31:20] |
| User664240 - Posts: 206 |
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Guys you really need to do a better job in your response time when the issue is of most critical level. The idea that I need to go through several iterations of possible fixes is unacceptable when a response from you could save a great deal of frustration not to mention being blind to ongoing market movements while having open positions. My list of fixes 1)log off and on DTS denali no help 2)contact support no response 3)log off DTS and Log into CQG I began receiving quotes ..Log off of CQG and back to Denali nothing 4) exit SC completely and then restart .. no help 5)log off of DTS denali and into CQG I begin receiving quotes again Log off of CQQ and into Denali and finally a consistent stream of quotes from Denali. Now this issue needs a far better support page explaining why or what is the source of a rock solid data feed being reduced to a mere trickle. Mind you all this prior to the first of the month. It seems, but of course I have no clue, that the first of the month might start at the beginning of the night session on the last day prior to month end. |
| [2020-04-01 02:39:12] |
| User664240 - Posts: 206 |
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Guys you really need to do a better job in your response time when the issue is of most critical level. The idea that I need to go through several iterations of possible fixes is unacceptable when a response from you could save a great deal of frustration not to mention being blind to ongoing market movements while having open positions. My list of fixes 1)log off and on DTS denali no help 2)contact support no response 3)log off DTS and Log into CQG I began receiving quotes ..Log off of CQG and back to Denali nothing 4) exit SC completely and then restart .. no help 5)log off of DTS denali and into CQG I begin receiving quotes again Log off of CQQ and into Denali and finally a consistent stream of quotes from Denali. Now this issue needs a far better support page explaining why or what is the source of a rock solid data feed being reduced to a mere trickle. Mind you all this prior to the first of the month. It seems, but of course I have no clue, that the first of the month might start at the beginning of the night session on the last day prior to month end. |
| [2020-04-01 03:01:04] |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-01 03:24:43] |
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There is no problem with the source data feed so it must relate to not being connected to your funded account. Or not using the correct symbols. Even though you went through the procedure to connect your funded account, still it must have related to either of these two. And also the core issue is the CME market data rules. They are the ones, which complicate market data access. And this is why we have come up with this solution: Easy Solution to CME Funded Trading Account Requirement Being you no longer have a problem it is not possible for us to say what the issue is after the fact. But it must have been those two possibilities. We cannot say anything more at this point. It does not help to ask further about this. It is just too late. Do look into following that solution linked above to avoid this issue altogether. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-01 03:26:20
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