Login Page - Create Account

Support Board


Date/Time: Fri, 29 Mar 2024 09:46:25 +0000



no connection to the server after using sierra chart with a new computer

View Count: 417

[2020-03-25 07:09:35]
User119848 - Posts: 1
Reading Internal Order ID file. | 2020-03-25 02:49:01.815
Reading Trade Orders file. | 2020-03-25 02:49:01.853
Reading Trade Positions file. | 2020-03-25 02:49:01.854
Reading Account Balance file. | 2020-03-25 02:49:01.854
UDPListener (1424). Port 22904 | Listening on UDP port 22904. | 2020-03-25 02:49:01.863
Software version: 2068 64-bit | 2020-03-25 02:49:01.863
Usage end date: 2021-03-04 | 2020-03-25 02:49:01.863
Enabled for: Sierra Chart Historical Data Service. | 2020-03-25 02:49:01.863
Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-03-25 02:49:01.863
Allow Support for Sierra Chart Data Feeds is enabled. | 2020-03-25 02:49:01.863
Current selected Data/Trading service: Rithmic Trading | 2020-03-25 02:49:01.863
Custom symbol settings values: disabled | 2020-03-25 02:49:01.863
Chart Update Interval: 500 | 2020-03-25 02:49:01.863
Intraday Data Storage Time Unit: 1 | 2020-03-25 02:49:01.863
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-03-25 02:49:01.863
2020-03-25 07:49:01 Local computer time | 2020-03-25 02:49:01.863
2020-03-25 06:49:01 Local computer time in UTC | 2020-03-25 02:49:01.863
2020-03-25 02:49:01 Local computer time in SC Time Zone | 2020-03-25 02:49:01.863
2020-03-25 06:49:02 Server time in UTC | 2020-03-25 02:49:01.863
Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-03-25 02:49:01.863
Program path: C:\SierraChart\ | 2020-03-25 02:49:01.863
Data Files path: C:\SierraChart\Data\ | 2020-03-25 02:49:01.863
OS Version Number: 10.0 | 2020-03-25 02:49:01.863
Locale Setting: C | 2020-03-25 02:49:01.863
DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-03-25 02:49:01.863

Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic.trading. Request ID: 1. | 2020-03-25 02:49:01.864
Received 5 login tokens. | 2020-03-25 02:49:01.938
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-03-25 02:49:01.950
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-03-25 02:49:01.963
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-03-25 02:49:01.963
Symbol settings MD5 received. Request ID: 1. | 2020-03-25 02:49:02.066
Symbol settings are up-to-date for rithmic.trading. | 2020-03-25 02:49:02.066

Rithmic Trading | Port for executable: 63343 | 2020-03-25 02:49:06.998
Listening socket (1448). Port 63343 | Closed. | 2020-03-25 02:49:06.998
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2020-03-25 02:49:07.000
Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:63343. Current folder: C:\SierraChart\Rim | 2020-03-25 02:49:07.008
Rithmic Trading | Bridge process is running. | 2020-03-25 02:49:09.012
Rithmic Trading | Connecting to the server 127.0.0.1. Port 63343 | 2020-03-25 02:49:09.012
DTC Client socket (1) | Creating socket. | 2020-03-25 02:49:09.012
DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2020-03-25 02:49:09.012
Rithmic Trading | Connected to server. | 2020-03-25 02:49:09.013
Rithmic Trading | Starting socket receive thread. | 2020-03-25 02:49:09.013
Rithmic Trading | Sending encoding request to server: Binary VLS | 2020-03-25 02:49:09.014
Rithmic Trading | Setting DTC encoding to Binary VLS | 2020-03-25 02:49:09.015
Rithmic Trading | Sending logon request message. | 2020-03-25 02:49:09.015
Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2020-03-25 02:49:09.016
Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2020-03-25 02:49:09.017
Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2020-03-25 02:49:09.017
Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2020-03-25 02:49:10.123
Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2020-03-25 02:49:10.237
Rithmic Trading | Received logon response. | 2020-03-25 02:49:10.237
Rithmic Trading | Server Name: DTC Bridge. | 2020-03-25 02:49:10.237
Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2020-03-25 02:49:10.237
Rithmic Trading | Logon error received from server | 2020-03-25 02:49:10.237
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-03-25 02:49:10.237
Select 'File >> Disconnect' to prevent further connection attempts. | 2020-03-25 02:49:10.237
DTC Client socket (1) | CloseSocket call. | 2020-03-25 02:49:10.251
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2020-03-25 02:49:10.251
Rithmic Trading | Disconnected. | 2020-03-25 02:49:10.251

Rithmic Trading | Port for executable: 63355 | 2020-03-25 02:49:20.432
Listening socket (1096). Port 63355 | Closed. | 2020-03-25 02:49:20.432
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2020-03-25 02:49:20.432
Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:63355. Current folder: C:\SierraChart\Rim | 2020-03-25 02:49:20.437
Rithmic Trading | Bridge process is not running! | 2020-03-25 02:49:22.436
Rithmic Trading | Connecting to the server 127.0.0.1. Port 63355 | 2020-03-25 02:49:22.436
DTC Client socket (2) | Creating socket. | 2020-03-25 02:49:22.436
DTC Client socket (2) | Connecting to IP: 127.0.0.1. | 2020-03-25 02:49:22.436
DTC Client socket (2) | Connect event error. Windows error code 10061: Es konnte keine Verbindung hergestellt werden, da der Zielcomputer die Verbindung verweigerte. | 2020-03-25 02:49:24.493 *
DTC Client socket (2) | CloseSocket call. | 2020-03-25 02:49:24.493
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-03-25 02:49:24.493
Select 'File >> Disconnect' to prevent further connection attempts. | 2020-03-25 02:49:24.493
DTC Client socket (2) | Closed. | 2020-03-25 02:49:24.493
DTC Client socket (0) | CloseSocket call. | 2020-03-25 02:49:24.508
Rithmic Trading | Disconnected. | 2020-03-25 02:49:24.508
DTC Client socket (1) | Close event error. Windows error code 10053: Eine bestehende Verbindung wurde softwaregesteuert
durch den Hostcomputer abgebrochen. | 2020-03-25 02:49:32.093 *
DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-03-25 02:49:32.093
DTC Client socket (1) | Closed. | 2020-03-25 02:49:32.093
[2020-03-25 08:11:55]
Sierra Chart Engineering - Posts: 104368
We have discontinued all technical support for Rithmic. You instead need to use the Sierra Chart order routing service:

Sierra Chart / Trading Technologies Futures Order Routing Service
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account