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Custom Indicators not loading after upgrade

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[2020-03-20 12:46:58] #1 [Go To First Post]
User36399 - Posts: 5
Recently upgraded to 2065 and just about everything is pulling up, except custom indicators. Go to settings and looks as though they may be listed there; but when I click on any of them, it's almost showing as if there was an "error" in loading..not too sure.


customstudy.PNG / V - Attached On 2020-03-20 12:45:21 UTC - Size: 25.6 KB - 244 views Attachment Deleted.

[2020-03-20 17:50:55] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Refer to this section here about this: How to Use an Advanced Custom Study or a Study Collection: Custom Study Not Listed or Not Displaying on Chart That most likely is the cause. Also refer to this page: Resolving Custom Study File and Access Issues Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-20 17:51:32

[2020-03-20 23:11:12] #3 [Go To First Post]
User36399 - Posts: 5
Tried all of those and still not populating. Please see attachment for what it has listed next to the custom indicators. I did the safe mode log in, did properties, 32 vs 64, removing them under analysis, etc. They're listed under my studies, they just don't show on screen (b/c of the error message) and I can't adjust anything once I click on it within studies tab


studyerror.PNG / V - Attached On 2020-03-20 23:10:56 UTC - Size: 24.72 KB - 217 views

[2020-03-22 00:59:40] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Did you develop these studies? We recommend contacting the developer of the studies about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-22 01:00:13

[2020-03-22 17:05:27] #5 [Go To First Post]
User36399 - Posts: 5
Had someone develop these, but having trouble loading them. All were working at 6:30am, went to do contract rollover, don't load, called in and was told to "level up"..did so and now won't load. Have had the main contact, who allows the usage, send info (followed steps on attachment)..last step was only thing I couldn't do as I couldn't locate the "accept" button and no files were shown to accept.


studyerror2.PNG / V - Attached On 2020-03-22 17:03:04 UTC - Size: 17.6 KB - 210 views

[2020-03-22 17:08:07] #6 [Go To First Post]
User36399 - Posts: 5
here is addt attachment of where I get to..is this something my broker needs to approve and send to me?


studyerror3.PNG / V - Attached On 2020-03-22 17:07:17 UTC - Size: 39.13 KB - 231 views

[2020-03-23 01:43:42] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Windows error code 126 in no way relates to authorization to use those studies. And if someone developed them specifically for you, there would be no separate authorization required. This is a technical error which most likely is related to some other missing DLL file the DLL is dependent on. Also, we see no shared files on your account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-23 01:44:04

[2020-03-23 12:10:30] #8 [Go To First Post]
User36399 - Posts: 5
Thank you, somewhat understand that, but what you're saying is that I need the most up to date DLL file? Sorry, just not sure where best to go, what to get, and had to get set up correctly. As mentioned, all indicators were fine with previous charts, just didn't appear when I "leveled up" and downloaded newest version.

[2020-03-23 18:11:35] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
No probably there is a DLL file in addition to the custom study DLL file, which the custom study DLL file depends upon. The developer of the custom study DLL file will know this. Attach the DLL file here and we will check on this. Instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Or you can use this program to determine that: http://dependencywalker.com/ Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-23 18:11:52

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