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Date/Time: Thu, 28 Mar 2024 15:43:45 +0000



SC freezing up when ES & NQ loaded

View Count: 513

[2020-03-19 09:27:18]
User910795 - Posts: 35
Trading has been halted several times recently on these two symbols. If I try opening the chart while they are halted the chart will freeze up and I have to quit SC and reload what contracts I can. This is happening even after the symbols have begun to trade again. Here is my log.

Software version: 2028 64-bit | 2020-03-19 04:25:44.128
Usage end date: 2020-04-22 | 2020-03-19 04:25:44.128
Enabled for: Advanced Features 2. | 2020-03-19 04:25:44.128
Enabled for: Sierra Chart Historical Data Service. | 2020-03-19 04:25:44.128
Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2020-03-19 04:25:44.128
Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-03-19 04:25:44.128
Enabled for exchange: INDEXES_DATA_BARCHART | 2020-03-19 04:25:44.128
Enabled for exchange: CME (Trading Account Required) | 2020-03-19 04:25:44.128
Enabled for exchange: CBOT (Trading Account Required) | 2020-03-19 04:25:44.128
Enabled for exchange: COMEX (Trading Account Required) | 2020-03-19 04:25:44.128
Enabled for exchange: NYMEX (Trading Account Required) | 2020-03-19 04:25:44.128
Enabled for exchange: ICE USA | 2020-03-19 04:25:44.128
Enabled for exchange: U.S. Equities (NYSE, NASDAQ, AMEX, BATS) | 2020-03-19 04:25:44.128
Enabled for exchange: BATS (NYSE, NASDAQ) | 2020-03-19 04:25:44.128
Received 1 data feed usernames. | 2020-03-19 04:25:44.128
Allow Support for Sierra Chart Data Feeds is enabled. | 2020-03-19 04:25:44.128
Current selected Data/Trading service: Interactive Brokers | 2020-03-19 04:25:44.128
Custom symbol settings values: disabled | 2020-03-19 04:25:44.128
Chart Update Interval: 500 | 2020-03-19 04:25:44.128
Intraday Data Storage Time Unit: 0 | 2020-03-19 04:25:44.128
Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-03-19 04:25:44.128
2020-03-19 04:25:44 Local computer time | 2020-03-19 04:25:44.128
2020-03-19 09:25:44 Local computer time in UTC | 2020-03-19 04:25:44.128
2020-03-19 04:25:44 Local computer time in SC Time Zone | 2020-03-19 04:25:44.128
2020-03-19 09:04:41 Server time in UTC | 2020-03-19 04:25:44.128
Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-03-19 04:25:44.128
Program path: C:\SierraChart\ | 2020-03-19 04:25:44.128
Data Files path: C:\SierraChart\Data\ | 2020-03-19 04:25:44.128
OS Version Number: 10.0 | 2020-03-19 04:25:44.128
Locale Setting: C | 2020-03-19 04:25:44.128
DLLs: MAutoFloorCeiling.dll, MAutoFloorCeiling_64.dll, MBidAskOscillator.dll, MBidAskOscillator_64.dll, MBoxChart.dll, MBoxChart_64.dll, MBoxHistogram.dll, MBoxHistogram_64.dll, MCumulativeDelta.dll, MCumulativeDelta_64.dll, MGannSwing.dll, MGannSwing_64.dll, MPace.dll, MPace_64.dll, MWaveChart.dll, MWaveChart_64.dll, MWaveHistogram.dll, MWaveHistogram_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-03-19 04:25:44.130
[2020-03-19 11:05:22]
Sierra Chart Engineering - Posts: 104368
We see you are using custom studies. Run Sierra Chart in Safe Mode:
Sierra Chart - Software Login Instructions: Using Safe Mode

And also refer to this video:
https://www.sierrachart.com/Videos/Improving_Sierra_Chart_Performance.mp4
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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