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Direct MessagesDate/Time: Thu, 02 May 2024 17:23:26 +0000
CHARTS FREEZING
View Count: 732
| [2020-03-16 23:23:49] |
| sectel - Posts: 12 |
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My patience with this software is starting to run pretty thin. I have no idea what has been done in recent upgrades as in the past I never had issues. Of recent, last couple of months, my initial problem was the time it would take to download charts from IB...this was somewhat resolved by upgrading to another SC package. Now, I am dealing with the screen freezing. I don't trade that frequently hence I only noticed this issue today...the charts were downloading at a respectable rate however the active screen would just suddenly stop updating....this is difficult to notice unless your completely fixated on the charts. Really bad feature when trying to day trade. I think I am pretty much done trying to integrate IB data with SC...it used to work well but this is not the case any more. |
| [2020-03-17 03:10:17] |
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If you are dealing with an issue where the Sierra Chart user interface is nonresponsive/frozen at times, then refer to this video we have released: https://www.sierrachart.com/Videos/Improving_Sierra_Chart_Performance.mp4 Also refer to this help topic: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often What exchanges do you trade through Interactive Brokers so we can make recommendations in regards to data feeds and order routing? Interactive Brokers has a substandard data feed and we do not recommend using it. It creates a support impression for Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-17 03:11:21
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