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Direct MessagesDate/Time: Fri, 26 Apr 2024 19:07:04 +0000
Can't receive Live data with CQG
View Count: 1023
| [2020-03-16 17:09:16] |
| User351605 - Posts: 76 |
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I have a second account with Ninjatrader / Phillip Capital but I do not receive live data. NT brokerage assigned a .pcap login for CQG. I set the login up with CQG WebAPI. Sierra prompts an Symbol Error, Real-time data for instrument F.US.BP6M20 (corresponding to ID = 7) are not allowed. Any other CME symbol also doesn't work. I double-checked with my broker that the Sierra Chart connection has been established and CME Market Data has been enabled. What could be the reason? |
| [2020-03-16 17:53:54] |
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CME market data is not enabled for your CQG account. That is very clear. Refer to: CQG Trading Platform Service: Market Data Authorizations for Symbols/Exchanges Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-17 16:22:34] |
| User351605 - Posts: 76 |
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It's solved now from by brokers side. But I have another question: With my SC Data Feed I was using the premium symbols, for instance ESM20-$INX. How can I use them now with my CQG account? I can't find any information about it |
| [2020-03-17 18:28:27] |
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For the premiums you need to activate the S&P cash indices exchange on the Sierra Chart Exchange Data Feed: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures And then you need to use the custom calculated symbols feature to do the calculation: Custom Calculated Symbols Refer to the section here about Stock Index Premiums: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#StockIndexPremiums Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-17 18:45:40
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| [2020-03-17 18:58:53] |
| User351605 - Posts: 76 |
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I activated the S&P cash indices exchange on the Sierra Chart Exchange Data Feed. But I have issues to convert the symbol. Would you be so nice and give me the example with ESM20-$INX ? I would appreciate it a lot |
| [2020-03-17 19:03:59] |
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Follow the instructions here: Custom Calculated Symbols: Instructions The symbol will be: {ESM20}-{$INX} You also need to update to the latest version of Sierra Chart following these instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-17 19:04:20
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| [2020-03-18 07:10:22] |
| User351605 - Posts: 76 |
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I followed the instructions and duplicated the ESM20-$INX symbol, and changed it to {ESM20}-{$INX}. I see the symbol in the available symbols list but when I load the intraday chart Sierra doesn't recognise the symbol
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| [2020-03-18 10:02:21] |
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We apologize. We made a mistake. We see you are using CQG. So the symbol needs to be : {F.USEPM20}-{$INX} Also do not duplicate an existing symbol. You need to create a new one following the step-by-step instructions here: Custom Calculated Symbols: Instructions Delete the one you already duplicated. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-18 10:53:02] |
| User351605 - Posts: 76 |
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I changed your corrected symbol, but if I do not duplicate the settings the new symbol doesn't show up anywhere in the symbol list, nor the symbol is recognised. Honestly I have no clue where I should take all these details from if I can't duplicate the SC symbol. The instructions doesn't help me much. For instance, what is a pattern in this regards? (Global Symbol Settings Instructions, in Nr. 4) Then, Set appropriate values for the Price Format, Tick Size, and Currency Value Per Tick settings: How do I know what appropriate values are? Could you send me a link where I find these informations? |
| [2020-03-20 03:42:40] |
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We need some time to test this and put together the settings.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-22 11:10:56] |
| User351605 - Posts: 76 |
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Just fyi, I've found a different working solution for this. Thanks anyway
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