Login Page - Create Account

Support Board


Date/Time: Thu, 02 May 2024 14:40:41 +0000



Market Depth only 2 levels on DOM

View Count: 639

[2020-03-16 09:19:57]
Bruce - Posts: 46
for Crude Oil.
[2020-03-16 09:41:37]
Sierra Chart Engineering - Posts: 104368
We see you are using Transact. Due to the issues with the Transact data feed market depth data is not being currently provided.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-03-16 09:41:48
[2020-03-17 00:31:44]
User940772 - Posts: 72
I have been away for the past three weeks and only just got back today. Consequently I did not know there was another data issue with Transact. Could you tell me what their issue is this time around or at least point me in the direction where I can get some honest answers. You never get them from them.

Thanks
[2020-03-17 04:50:49]
Sierra Chart Engineering - Posts: 104368
Well we have reports of the data feed lagging and stopping from Transact.

For an alternative, please look at this service:
Sierra Chart / Trading Technologies Futures Order Routing Service
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-03-17 04:51:04
[2020-03-17 18:46:02]
User90125 - Posts: 715
But is this supported for Transact?
[2020-03-17 18:47:29]
Sierra Chart Engineering - Posts: 104368
No.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account