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Date/Time: Thu, 02 Apr 2020 00:02:36 +0000



US Data

[2014-01-09 16:32:03]
beppinino - Posts: 18 | Ending Date: 2020-08-12
Why SC realtime USD data is refrigerated at 17:22?
Date Time Of Last Edit: 2014-01-09 16:32:39
[2014-01-09 16:34:18]
Sierra Chart Engineering - Posts: 82993 | Ending Date: 2020-06-09
What exactly are you referring to?

This is too vague for us.

If you are referring to the CME futures data, we do have a problem with that now. We are working on it.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2014-01-09 16:39:03]
beppinino - Posts: 18 | Ending Date: 2020-08-12
Yes, CME data... It is unpleasant. Thank´s for replay and I hope that You can do it.
[2014-01-09 16:39:22]
Sierra Chart Engineering - Posts: 82993 | Ending Date: 2020-06-09
The problem is being worked on. And we know this is not good. There is some problem with the networking connection.

If you are using the Sierra Chart CME futures data feed, the procedure in this kind of case is to go to Global Settings >> Data/Trade Service Settings. And disable "Allow Support for Sierra Chart Data Feeds". Press OK and then reconnect to the data feed with File >> Disconnect and File >> Connect To Data Feed.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2014-01-09 16:39:58
[2014-01-09 16:42:30]
beppinino - Posts: 18 | Ending Date: 2020-08-12
Yes, I have this settings correct.
[2014-01-09 16:43:02]
Sierra Chart Engineering - Posts: 82993 | Ending Date: 2020-06-09
The data feed is now back up.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2014-01-09 16:44:17]
Sierra Chart Engineering - Posts: 82993 | Ending Date: 2020-06-09
Once again the data feed is backup. The problem is now solved.

You can reenable the "Allow Support for Sierra Chart Data Feeds" option.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2014-01-09 16:44:43]
beppinino - Posts: 18 | Ending Date: 2020-08-12
I see it. Thank you very much. Good luck.
[2014-01-09 16:48:19]
User57821 - Posts: 18 | Ending Date: 2019-04-28 [Expired]
Yes, CME data from SCH Real-time data feed are missing from 10:22 till 10:38. Martin

[2014-01-09 16:49:14]
beppinino - Posts: 18 | Ending Date: 2020-08-12
And also must be redownloaded data.
[2014-01-09 16:57:46]
User57821 - Posts: 18 | Ending Date: 2019-04-28 [Expired]
Real-time data feed is working now, but there is a gap (data are missing) from 10:22 till 10:38. I have tried right click on the graph - Delete and Download and also Edit - Delete All Data and Download, but without success. Martin
[2014-01-09 16:59:56]
Sierra Chart Engineering - Posts: 82993 | Ending Date: 2020-06-09
We have been told, there was an error made by a network engineer which caused the interruption.

Yes, there is missing data and when this happens, we cannot patch it during the trading day. It has to wait until the end of the day. We do apologize for this.

We know how important it is to have 100% reliable feed, and that is our objective.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2014-01-09 17:03:52
[2014-01-09 19:08:42]
beppinino - Posts: 18 | Ending Date: 2020-08-12
Ok. Thank´s.

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