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Date/Time: Mon, 29 Apr 2024 10:37:42 +0000



No realtime Eurex data

View Count: 919

[2020-03-12 10:50:14]
Investment-Tank - Posts: 1
Good morning,

I'm unable to get any live Eurex data for the FDAX (DYH20), chartbook opens with historical data but no live feed. Followed all support tests with no success. Quote board for DYH20 shows no bid/ask data (Image attached). CME data is working fine.

LOG:

Reading Internal Order ID file. | 2020-03-12 10:31:09.986
Reading Trade Orders file. | 2020-03-12 10:31:10.097
Reading Trade Positions file. | 2020-03-12 10:31:10.097
Reading Account Balance file. | 2020-03-12 10:31:10.097
UDPListener (1428). Port 22904 | Listening on UDP port 22904. | 2020-03-12 10:31:10.120
Software version: 2065 64-bit | 2020-03-12 10:31:10.121
Usage end date: 2020-03-25 | 2020-03-12 10:31:10.121
Enabled for: Advanced Features 2. | 2020-03-12 10:31:10.121
Enabled for: Sierra Chart Historical Data Service. | 2020-03-12 10:31:10.121
Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-03-12 10:31:10.121
Allow Support for Sierra Chart Data Feeds is enabled. | 2020-03-12 10:31:10.121
Current selected Data/Trading service: SC Data - All Services | 2020-03-12 10:31:10.121
Custom symbol settings values: enabled | 2020-03-12 10:31:10.121
Chart Update Interval: 10 | 2020-03-12 10:31:10.121
Intraday Data Storage Time Unit: 0 | 2020-03-12 10:31:10.121
Time Zone: +00:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2020-03-12 10:31:10.121
2020-03-12 10:31:10 Local computer time | 2020-03-12 10:31:10.121
2020-03-12 10:31:10 Local computer time in UTC | 2020-03-12 10:31:10.121
2020-03-12 10:31:10 Local computer time in SC Time Zone | 2020-03-12 10:31:10.121
2020-03-12 10:31:09 Server time in UTC | 2020-03-12 10:31:10.121
Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-03-12 10:31:10.121
Program path: C:\SierraChart\ | 2020-03-12 10:31:10.121
Data Files path: C:\SierraChart\Data\ | 2020-03-12 10:31:10.121
OS Version Number: 10.0 | 2020-03-12 10:31:10.121
Locale Setting: C | 2020-03-12 10:31:10.121
DLLs: UserContributedStudies_64.dll | 2020-03-12 10:31:10.121

Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2020-03-12 10:31:10.122
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-03-12 10:31:10.142
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-03-12 10:31:10.168
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-03-12 10:31:10.168
Received 5 login tokens. | 2020-03-12 10:31:10.237
Files to Open on Start up | Opening file: ExampleChartbook.cht | 2020-03-12 10:31:13.300
Symbol settings MD5 received. Request ID: 1. | 2020-03-12 10:31:13.490
Symbol settings are up-to-date for scdataallservices. | 2020-03-12 10:31:13.490

SC Data - All Services | Connected to data server. | 2020-03-12 10:31:15.307
Triggering next historical data download in queue. | 2020-03-12 10:31:15.307
Triggering next historical data download in queue. | 2020-03-12 10:31:15.307
Triggering next historical data download in queue. | 2020-03-12 10:31:15.307
Triggering next historical data download in queue. | 2020-03-12 10:31:15.307
DYH20 1 Min #1 | Reloading chart. | 2020-03-12 10:31:22.882
SC Data - All Services | Starting real-time market data updates for: DYH20. ID: 1 Service code: eurex | 2020-03-12 10:31:22.904
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: DYH20 | 2020-03-12 10:31:22.904
SC Data - All Services | Requesting security definition data for: DYH20. ID: 1 | 2020-03-12 10:31:22.904
Starting DelayedDownloadMonitoringTimer | 2020-03-12 10:31:22.904
Starting HDTimeoutTimer | 2020-03-12 10:31:22.904
Added historical Intraday data request for DYH20 to the queue. | 2020-03-12 10:31:22.904
Intraday data recording state for symbol DYH20 is set to download 'Pending'. | 2020-03-12 10:31:22.904
Triggering next historical data download in queue. | 2020-03-12 10:31:22.904
Delaying start of download for DYH20 | 2020-03-12 10:31:22.905
HD Request # 1 | Downloading Intraday chart data for DYH20 to the file DYH20.scid. Service: eurex | 2020-03-12 10:31:27.898
HD Request # 1 | Download start date-time: 2020-03-12 10:11:14.000 | 2020-03-12 10:31:27.898
HD Request # 1 | Using server: exchangehistdata2.sierracharts.com port 10149 | 2020-03-12 10:31:27.898
Socket (1) | Creating socket. | 2020-03-12 10:31:27.899
Socket (1) | Connecting to IP: 8.18.161.133. | 2020-03-12 10:31:27.899
HD Request # 1 | Setting DTC encoding to Binary VLS | 2020-03-12 10:31:28.100
HD Request # 1 | Sending historical data logon request message. | 2020-03-12 10:31:28.100
HD Request # 1 | Requesting Intraday data. Start date-time: 2020-03-12 10:11:14. Record interval: 0. Symbol: DYH20 | 2020-03-12 10:31:28.638
HD Request # 1 | Decompressing data. | 2020-03-12 10:31:28.738
HD Request # 1 | Receiving Intraday data for DYH20 starting at 2020-03-12 10:11:14 | 2020-03-12 10:31:28.839
Socket (1) | CloseSocket call. | 2020-03-12 10:31:28.840
Socket (1) | Shutdown started. Waiting for graceful close. | 2020-03-12 10:31:28.840
Historical data download thread signaled to stop. | 2020-03-12 10:31:28.840
HD Request # 1 | Timestamp of first Intraday data file record written: 2020-03-12 10:11:15 | 2020-03-12 10:31:28.841
HD Request # 1 | Received 1043 records from 2020-03-12 10:11:14.000 to 2020-03-12 10:21:28.002 (10.2 minutes) and wrote 1042 records for DYH20 | 2020-03-12 10:31:28.841
HD Request # 1 | Completion time: 1s | 2020-03-12 10:31:28.848
HD Request # 1 | Intraday data download complete for DYH20. Unique request ID: 1 | 2020-03-12 10:31:28.848
Removing historical data download ID 1. | 2020-03-12 10:31:28.848
Real-time Intraday chart data file updates started for DYH20 | 2020-03-12 10:31:28.848
Intraday chart data file opened for DYH20 | 2020-03-12 10:31:28.848
HD Request # 1 | Enabling Intraday chart updating for symbol. | 2020-03-12 10:31:28.848

Triggering next historical data download in queue. | 2020-03-12 10:31:28.848
Socket (1) | Socket gracefully closed by remote side. | 2020-03-12 10:31:28.937
Socket (1) | Closed. | 2020-03-12 10:31:28.938
DYH20 #2 | Reloading chart. | 2020-03-12 10:31:50.492
DYH20 #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-03-12 10:31:50.492
Requesting market depth updates for: DYH20 if supported. | 2020-03-12 10:31:50.533
Separate subscription for market depth updates not supported. DYH20 | 2020-03-12 10:31:50.533
Unsubscribed from market depth data for DYH20 | 2020-03-12 10:32:15.313


Many thanks Jamie
imageEurex.PNG / V - Attached On 2020-03-12 10:48:56 UTC - Size: 9.33 KB - 203 views
[2020-03-12 17:37:01]
Sierra Chart Engineering - Posts: 104368
You are not connected to any live data feed. You are getting the Delayed CME Data from Sierra Chart, but we do not offer any delayed streaming data for EUREX, which is why you are not getting anything for that symbol.

If you want Real-Time data, then review the information here for the Data Feeds available from Sierra Chart:
Real-Time Exchange Data Feeds Available From Sierra Chart

If you want both the CME Group and EUREX, then you will need to use both the Denali Exchange Data Feed and the Sierra Chart Exchange Data Feed.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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