Home >> Support Board

Support Board

Date/Time: Thu, 02 May 2024 08:53:18 +0000

How to Post a Message for Support

Can't access Eurex

View Count: 452

[2020-03-05 16:14:50] #1 [Go To First Post]
Mark Sear - Posts: 42
Hi, Further to my last post I think I now the Denali feed running as my data on CME is up to date; is it possible for you to check whether that is the case please? However, when I'm looking at the Dax on Eurex FDXM it is delayed by 1 hour. From the documentation I thought I would still get this feed via the SC feed, is there something else that needs to be done? Thank you

[2020-03-05 17:14:03] #2 [Go To First Post]
John - SC Support - Posts: 31293
Everything appears to be setup correctly. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: