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Direct MessagesDate/Time: Thu, 02 May 2024 10:46:41 +0000
Denali Feed Data Lag today 03/04/20
View Count: 608
| [2020-03-04 20:19:26] |
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This is because you are receiving the delayed data feed. It is 10 minutes and 10 seconds delayed. We see there is a problem where the exchange did not renew on your account. We are looking into this now and will resolve. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-04 20:19:39
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| [2020-03-04 20:22:49] |
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Actually we see what the problem is. There is an insufficient balance on your account to renew the exchange fee. You will need to add $13 if you require market depth. Otherwise, you just need to add 10 USD which is the minimum payment to pay for the 3.25 USD exchange fee. Currently your balance is 3 USD. Add credit here: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit Let us know when done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-05 14:33:39] |
| User100847 - Posts: 3 |
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Still receiving delayed data. (This is just my current feedback regarding the issue.)
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| [2020-03-05 16:41:10] |
| John - SC Support - Posts: 31293 |
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We have reactivated the Full CME Group exchange for you. You will need to connect to your funded trading account in order to verify that account before you will be able to receive the streaming data. Refer to the information here for how to do this: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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