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Not recognizing update version of IB

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[2014-01-08 16:32:24] #1 [Go To First Post]
Diana L Dolan - Posts: 3
I installed the update to Sierra Chart. I followed my normal start-up order this morning loading IB first then SC. I received a System Notification Message starting that I needed TWS version 9392 or higher. I used the link provided to download the needed version from Interactive brokers. I then restarted first IB TWS (version 943.1C)and then Sierra Charts. I received the same System Notification Message again. I reinstalled both Sierra Chart and IB. No change. The chart in IB TWS are displaying correctly but Sierra Chart is not connecting to the data feed from IB. Help please as I can not trade using Sierra Chart without the correct data being displayed.

[2014-01-08 16:49:57] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You can ignore the System Notification message, it does not know what TWS version you are running. So it will always display but there is an option at the bottom of that window to not display it again. We need to see the Message Log to determine why you cannot connect to TWS. Here are the instructions: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-01-08 17:01:27] #3 [Go To First Post]
Diana L Dolan - Posts: 3
Here is the message log as requested: Software version: 1074 \| 2014-01-08 08:06:26 Usage end date: 2014-03-06 \| 2014-01-08 08:06:26 Allow Support for Sierra Chart Data Feeds is enabled. \| 2014-01-08 08:06:26 Active service: Interactive Brokers \| 2014-01-08 08:06:26 Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2014-01-08 08:06:26 2014-01-08 08:06:26 Local computer clock time \| 2014-01-08 08:06:26 2014-01-08 16:06:26 GMT time \| 2014-01-08 08:06:26 2014-01-08 08:06:26 Time zone adjusted time \| 2014-01-08 08:06:26 Time difference to server time: 2 seconds. \| 2014-01-08 08:06:26 Program path: C:\SierraChart\ \| 2014-01-08 08:06:26 Data Files path: C:\SierraChart\Data\ \| 2014-01-08 08:06:26 OS Version Number: 6.0 \| 2014-01-08 08:06:26 Checking for new symbol settings for ib \| 2014-01-08 08:06:26 Error loading custom studies DLL: C:\SierraChart\Data\kiwiext.dll. Windows error code 126: The specified module could not be found. \| 2014-01-08 08:06:29 Error loading custom studies DLL: C:\SierraChart\Data\kiwiext.dll. Windows error code 126: The specified module could not be found. \| 2014-01-08 08:06:30 Error loading custom studies DLL: C:\SierraChart\Data\kiwiext.dll. Windows error code 126: The specified module could not be found. \| 2014-01-08 08:06:31 Interactive Brokers: Connecting to 127.0.0.1:7496 \| 2014-01-08 08:06:31 The network socket is connected. \| 2014-01-08 08:06:31 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. \| 2014-01-08 08:06:31 TWS server version: 70 \| 2014-01-08 08:06:43 IB: Connected. Waiting for account information. \| 2014-01-08 08:06:43 IB Account information received. \| 2014-01-08 08:06:43 Error loading custom studies DLL: C:\SierraChart\Data\kiwiext.dll. Windows error code 126: The specified module could not be found. \| 2014-01-08 08:06:43 Connected to IB Demo or Simulated account. \| 2014-01-08 08:06:43 Next valid order ID: 1 \| 2014-01-08 08:06:43 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. \| 2014-01-08 08:06:43 Message from IB: Market data farm connection is OK:usfarm.us. IB Error Code: 2104. Request ID: -1. \| 2014-01-08 08:06:43 Message from IB: HMDS data farm connection is OK:ilhmds. IB Error Code: 2106. Request ID: -1. \| 2014-01-08 08:06:43 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. \| 2014-01-08 08:06:43 Next valid order ID: 1 \| 2014-01-08 08:06:43 IB Account information received. \| 2014-01-08 08:06:43 Connected to IB Demo or Simulated account. \| 2014-01-08 08:06:43 Interactive Brokers - Starting real-time market data updates for: ES-201403-GLOBEX \| 2014-01-08 08:06:43 Subscribing to real-time True Data for symbol: ES SecType: FUT Exchange: GLOBEX Currency: \| 2014-01-08 08:06:43 Subscribing to symbol: ES SecType: FUT Expiry: 201403 Exchange: GLOBEX Currency: Multiplier: \| 2014-01-08 08:06:43 HD Request # 2 - Downloading Intraday chart data for ES-201403-GLOBEX to the file ES-201403-GLOBEX.scid. Service: ib \| 2014-01-08 08:06:44 HD Request # 2 - Download start Date-Time: 2014-01-08 07:33:02.0 \| 2014-01-08 08:06:44 HD Request # 2 - Requesting a total of 0 days and 6822 seconds. \| 2014-01-08 08:06:44 HD Request # 2 - IB Backfill - Seconds requested: 6822. Seconds Remaining: 0. \| 2014-01-08 08:06:44 HD Request # 2 - Requesting 6822 Seconds of data at 30 secs with ending Date-Time at 2014-01-08 09:16:44 for ES-201403-GLOBEX \| 2014-01-08 08:06:44 HD Request # 2 - Processing historical data message from TWS \| 2014-01-08 08:06:44 HD Request # 2 - Timestamp of first Intraday data file record written: 2014-01-08 07:33:30 \| 2014-01-08 08:06:44 HD Request # 2 - Received 88 records and wrote 67 records from 2014-01-08 07:23:00 to 2014-01-08 08:06:30. \| 2014-01-08 08:06:44 HD Request # 2 - Received 88 records and wrote 67 records for ES-201403-GLOBEX \| 2014-01-08 08:06:47 HD Request # 2 - Intraday download COMPLETE for ES-201403-GLOBEX \| 2014-01-08 08:06:47 Real-time Intraday chart data file updates started for ES-201403-GLOBEX \| 2014-01-08 08:06:47 Interactive Brokers: Requesting Trade Positions for account: DU63148 \| 2014-01-08 08:06:48 IB: Requesting historical order fills for account DU63148 \| 2014-01-08 08:06:48 Interactive Brokers: Received Trade Positions download end message for account DU63148 \| 2014-01-08 08:06:48 Interactive Brokers: Received Open orders end message. \| 2014-01-08 08:06:48

[2014-01-08 17:25:20] #4 [Go To First Post]
Diana L Dolan - Posts: 3
Update: I closed both Sierra Chart and IB TWS and then restarted them. Sierra Chart gave the same System Notification Message but the chart is now displaying the correct data. The display contents parameters have been modified but it's all there.

[2014-01-08 17:44:29] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes, the Message Log does indicate that you are connected and you should be receiving data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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