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Date/Time: Sun, 26 Jun 2022 22:36:22 +0000



$TICK realitime datafeed form SC is slow

View Count: 900

[2014-01-08 16:18:27]
User36450 - Posts: 8
Hi I have problem with $TICK. It is not real time, it has delay. Others symblos as ES,NQ,YM,GC.. are OK.

LOG:
-----------
Software version: 1070 | 2014-01-08 09:34:14
Usage end date: 2014-12-23 | 2014-01-08 09:34:14
Enabled for: Sierra Chart Historical Data Service. | 2014-01-08 09:34:14
Enabled for: Sierra Chart Real-Time Market Data Feed. | 2014-01-08 09:34:14
Enabled for: CME Exchange with trading fee waiver. | 2014-01-08 09:34:14
Received 1 data feed usernames. | 2014-01-08 09:34:14
Allow Support for Sierra Chart Data Feeds is enabled. | 2014-01-08 09:34:14
Active service: Interactive Brokers | 2014-01-08 09:34:14
Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-01-08 09:34:14
2014-01-08 15:34:14 Local computer clock time | 2014-01-08 09:34:14
2014-01-08 14:34:14 GMT time | 2014-01-08 09:34:14
2014-01-08 09:34:14 Time zone adjusted time | 2014-01-08 09:34:14
Time difference to server time: 2 seconds. | 2014-01-08 09:34:14
Program path: C:\SierraChart\ | 2014-01-08 09:34:14
Data Files path: C:\SierraChart\Data\ | 2014-01-08 09:34:14
OS Version Number: 6.1 | 2014-01-08 09:34:14

Checking for new symbol settings for ib | 2014-01-08 09:34:14
Skipping checking of large intraday data files because of weekday and option to only move out data only on weekends is enabled. | 2014-01-08 09:34:16

Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-01-08 09:34:19
The network socket is connected. | 2014-01-08 09:34:19
Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2014-01-08 09:34:19
TWS server version: 70 | 2014-01-08 09:34:19
IB: Connected. Waiting for account information. | 2014-01-08 09:34:19
IB Account information received. | 2014-01-08 09:34:19
Connected to IB Demo or Simulated account. | 2014-01-08 09:34:19
Next valid order ID: 106 | 2014-01-08 09:34:19
Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2014-01-08 09:34:19
Next valid order ID: 106 | 2014-01-08 09:34:19
IB Account information received. | 2014-01-08 09:34:19
Connected to IB Demo or Simulated account. | 2014-01-08 09:34:19
Interactive Brokers: Requesting Trade Positions for account: DU143438 | 2014-01-08 09:34:24
IB: Requesting historical order fills for account DU143438 | 2014-01-08 09:34:24
Interactive Brokers: Received Trade Positions download end message for account DU143438 | 2014-01-08 09:34:24
Interactive Brokers: Received Open orders end message. | 2014-01-08 09:34:24
Date rule based rollover from NQ-201312-GLOBEX to next contract occurs at 2013-12-12 | 2014-01-08 09:34:28
Date rule based rollover from NQ-201403-GLOBEX to next contract occurs at 2014-03-13 | 2014-01-08 09:34:28
Checking Intraday data file for symbol NQ-201312-GLOBEX for the date range from 2013-09-12 to 2013-12-12 | 2014-01-08 09:34:28
Checking Intraday data file for symbol NQ-201403-GLOBEX for the date range from 2013-12-12 to | 2014-01-08 09:34:28
Symbols used for NQ-201403-GLOBEX continuous contract chart: | 2014-01-08 09:34:28
NQ-201312-GLOBEX | 2014-01-08 09:34:28
NQ-201403-GLOBEX | 2014-01-08 09:34:28
Date rule based rollover from YM-201312-ECBOT to next contract occurs at 2013-12-12 | 2014-01-08 09:34:28
Date rule based rollover from YM-201403-ECBOT to next contract occurs at 2014-03-13 | 2014-01-08 09:34:28
Checking Intraday data file for symbol YM-201312-ECBOT for the date range from 2013-09-12 to 2013-12-12 | 2014-01-08 09:34:28
Checking Intraday data file for symbol YM-201403-ECBOT for the date range from 2013-12-12 to | 2014-01-08 09:34:28
Symbols used for YM-201403-ECBOT continuous contract chart: | 2014-01-08 09:34:28
YM-201312-ECBOT | 2014-01-08 09:34:28
YM-201403-ECBOT | 2014-01-08 09:34:28
Mapping NQ-201403-GLOBEX to NQH4. Service code: cme | 2014-01-08 09:34:30
SC Exchange Data - Starting real-time market data updates for: NQH4 | 2014-01-08 09:34:30
SC Exchange Data: Connecting to the server scdf1.sierracharts.com. Port 443 | 2014-01-08 09:34:30
HD Request # 2 - Downloading Intraday chart data for NQ-201403-GLOBEX to the file NQ-201403-GLOBEX.scid. Service: cme | 2014-01-08 09:34:31
HD Request # 2 - Download start Date-Time: 2014-01-07 14:45:02.0 | 2014-01-08 09:34:31
HD Request # 2 - Using server: scdf2.sierracharts.com port 10149 | 2014-01-08 09:34:31
Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-01-08 09:34:31
Mapping ES-201403-GLOBEX to ESH4. Service code: cme | 2014-01-08 09:34:31
SC Exchange Data - Starting real-time market data updates for: ESH4 | 2014-01-08 09:34:31
Mapping GC-201402-NYMEX to GCG4. Service code: comex | 2014-01-08 09:34:31
SC Exchange Data - Starting real-time market data updates for: GCG4 | 2014-01-08 09:34:31
Mapping YM-201403-ECBOT to YMH4. Service code: cbot | 2014-01-08 09:34:31
SC Exchange Data - Starting real-time market data updates for: YMH4 | 2014-01-08 09:34:31
Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-01-08 09:34:31
Mapping EMD-201403-GLOBEX to EMDH4. Service code: cme | 2014-01-08 09:34:31
SC Exchange Data - Starting real-time market data updates for: EMDH4 | 2014-01-08 09:34:31
SC Market Stats - Starting real-time market data updates for: $TICK | 2014-01-08 09:34:31
SC Market Stats: Connecting to the server ds3.sierracharts.com. Port 443 | 2014-01-08 09:34:31
The network socket is connected. | 2014-01-08 09:34:31
SC Exchange Data: Connected to server. | 2014-01-08 09:34:31
SC Exchange Data: Sending logon request message. | 2014-01-08 09:34:31
Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-01-08 09:34:31
Requesting market depth updates for: EMD-201403-GLOBEX if supported. | 2014-01-08 09:34:31
Requesting market depth updates for: ES-201403-GLOBEX if supported. | 2014-01-08 09:34:31
Requesting market depth updates for: GC-201402-NYMEX if supported. | 2014-01-08 09:34:31
Requesting market depth updates for: NQ-201403-GLOBEX if supported. | 2014-01-08 09:34:31
Requesting market depth updates for: YM-201403-ECBOT if supported. | 2014-01-08 09:34:31
Interactive Brokers - Starting real-time market data updates for: TF-201403-NYBOT | 2014-01-08 09:34:31
Subscribing to real-time True Data for symbol: TF SecType: FUT Exchange: NYBOT Currency: | 2014-01-08 09:34:31
Subscribing to symbol: TF SecType: FUT Expiry: 201403 Exchange: NYBOT Currency: Multiplier: | 2014-01-08 09:34:31
The network socket is connected. | 2014-01-08 09:34:31
HD Request # 2 - Sending historical data logon request message. | 2014-01-08 09:34:31
HD Request # 3 - Downloading Intraday chart data for TF-201403-NYBOT to the file TF-201403-NYBOT.scid. Service: ib | 2014-01-08 09:34:31
HD Request # 3 - Download start Date-Time: 2014-01-07 14:45:01.0 | 2014-01-08 09:34:31
HD Request # 3 - Requesting a total of 0 days and 72570 seconds. | 2014-01-08 09:34:31
HD Request # 3 - IB Backfill - Seconds requested: 72570. Seconds Remaining: 0. | 2014-01-08 09:34:31
HD Request # 3 - Requesting 72570 Seconds of data at 30 secs with ending Date-Time at 2014-01-08 10:44:31 for TF-201403-NYBOT | 2014-01-08 09:34:31
The network socket is connected. | 2014-01-08 09:34:31
SC Market Stats: Connected to server. | 2014-01-08 09:34:31
SC Market Stats: Sending logon request message. | 2014-01-08 09:34:31
HD Request # 2 - Requesting up to 360 days of Intraday data. Record interval: 0 | 2014-01-08 09:34:31
SC Market Stats Server Info - Server Name: . Server Version: . Provider Name: . | 2014-01-08 09:34:31
SC Market Stats - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-01-08 09:34:31
SC Market Stats - Successfully connected. | 2014-01-08 09:34:31
Restarting real-time data updates for symbol: $TICK | 2014-01-08 09:34:31
SC Exchange Data Server Info - Server Name: . Server Version: . Provider Name: . | 2014-01-08 09:34:32
SC Exchange Data - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-01-08 09:34:32
SC Exchange Data - Successfully connected. | 2014-01-08 09:34:32
Restarting real-time data updates for symbol: EMD-201403-GLOBEX -> EMDH4 | 2014-01-08 09:34:32
Restarting real-time data updates for symbol: ES-201403-GLOBEX -> ESH4 | 2014-01-08 09:34:32
Restarting real-time data updates for symbol: GC-201402-NYMEX -> GCG4 | 2014-01-08 09:34:32
Restarting real-time data updates for symbol: NQ-201403-GLOBEX -> NQH4 | 2014-01-08 09:34:32
Restarting real-time data updates for symbol: YM-201403-ECBOT -> YMH4 | 2014-01-08 09:34:32
HD Request # 2 - Decompressing data. | 2014-01-08 09:34:32
HD Request # 2 - Receiving Intraday data for NQ-201403-GLOBEX starting at 2014-01-07 14:45:02 | 2014-01-08 09:34:32
HD Request # 2 - Timestamp of first Intraday data file record written: 2014-01-07 14:45:14 | 2014-01-08 09:34:32
Message from IB: HMDS data farm connection is OK:ushmds.us. IB Error Code: 2106. Request ID: -1. | 2014-01-08 09:34:32
Message from IB: Market data farm connection is OK:usfuture.us. IB Error Code: 2104. Request ID: -1. | 2014-01-08 09:34:32
The network socket for historical data has been closed. | 2014-01-08 09:34:32
HD Request # 2 - Received 40293 records from 2014-01-07 14:45:02 to 2014-01-08 09:34:33 (18.8 hours) and wrote 40267 records for NQ-201403-GLOBEX | 2014-01-08 09:34:32
HD Request # 2 - Historical error filtered for NQ-201403-GLOBEX, Prior High = 3553.000000, Prior Low = 3553.000000, High = 35.529999, Low = 35.529999, Time Difference = 1 seconds, Percentage = 10.000988%. | 2014-01-08 09:34:32
Added 1 Time and Sales records to Intraday data file for NQ-201403-GLOBEX after download. | 2014-01-08 09:34:32
HD Request # 2 - Intraday download COMPLETE for NQ-201403-GLOBEX | 2014-01-08 09:34:32
Real-time Intraday chart data file updates started for NQ-201403-GLOBEX | 2014-01-08 09:34:32

HD Request # 4 - Downloading Intraday chart data for ES-201403-GLOBEX to the file ES-201403-GLOBEX.scid. Service: cme | 2014-01-08 09:34:32
HD Request # 4 - Download start Date-Time: 2014-01-07 14:45:02.0 | 2014-01-08 09:34:32
HD Request # 4 - Using server: scdf1.sierracharts.com port 10149 | 2014-01-08 09:34:32
Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-01-08 09:34:32
HD Request # 3 - Processing historical data message from TWS | 2014-01-08 09:34:32
HD Request # 3 - Timestamp of first Intraday data file record written: 2014-01-07 14:45:30 | 2014-01-08 09:34:32
HD Request # 3 - Received 2279 records and wrote 2018 records from 2014-01-07 12:35:00 to 2014-01-08 09:34:00. | 2014-01-08 09:34:32
The network socket is connected. | 2014-01-08 09:34:33
HD Request # 4 - Sending historical data logon request message. | 2014-01-08 09:34:33
HD Request # 4 - Requesting up to 360 days of Intraday data. Record interval: 0 | 2014-01-08 09:34:33
HD Request # 4 - Decompressing data. | 2014-01-08 09:34:33
HD Request # 4 - Receiving Intraday data for ES-201403-GLOBEX starting at 2014-01-07 14:45:02 | 2014-01-08 09:34:33
HD Request # 4 - Timestamp of first Intraday data file record written: 2014-01-07 14:45:03 | 2014-01-08 09:34:33
Requesting market depth updates for: TF-201403-NYBOT if supported. | 2014-01-08 09:34:34
The network socket for historical data has been closed. | 2014-01-08 09:34:34
HD Request # 4 - Received 103818 records from 2014-01-07 14:45:02 to 2014-01-08 09:34:35 (18.8 hours) and wrote 103816 records for ES-201403-GLOBEX | 2014-01-08 09:34:34
HD Request # 4 - Intraday download COMPLETE for ES-201403-GLOBEX | 2014-01-08 09:34:34
Real-time Intraday chart data file updates started for ES-201403-GLOBEX | 2014-01-08 09:34:34

HD Request # 5 - Downloading Intraday chart data for GC-201402-NYMEX to the file GC-201402-NYMEX.scid. Service: comex | 2014-01-08 09:34:35
HD Request # 5 - Download start Date-Time: 2014-01-07 14:45:00.0 | 2014-01-08 09:34:35
HD Request # 5 - Using server: scdf2.sierracharts.com port 10149 | 2014-01-08 09:34:35
Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-01-08 09:34:35
The network socket is connected. | 2014-01-08 09:34:35
HD Request # 5 - Sending historical data logon request message. | 2014-01-08 09:34:35
HD Request # 5 - Requesting up to 360 days of Intraday data. Record interval: 0 | 2014-01-08 09:34:35
HD Request # 5 - Decompressing data. | 2014-01-08 09:34:35
HD Request # 5 - Receiving Intraday data for GC-201402-NYMEX starting at 2014-01-07 14:45:00 | 2014-01-08 09:34:35
HD Request # 5 - Timestamp of first Intraday data file record written: 2014-01-07 14:45:06 | 2014-01-08 09:34:35
HD Request # 3 - Received 2279 records and wrote 2018 records for TF-201403-NYBOT | 2014-01-08 09:34:35
HD Request # 3 - Intraday download COMPLETE for TF-201403-NYBOT | 2014-01-08 09:34:35
Real-time Intraday chart data file updates started for TF-201403-NYBOT | 2014-01-08 09:34:35

The network socket for historical data has been closed. | 2014-01-08 09:34:36
HD Request # 5 - Received 54039 records from 2014-01-07 14:45:00 to 2014-01-08 09:34:25 (18.8 hours) and wrote 54032 records for GC-201402-NYMEX | 2014-01-08 09:34:36
HD Request # 5 - Intraday download COMPLETE for GC-201402-NYMEX | 2014-01-08 09:34:36
Real-time Intraday chart data file updates started for GC-201402-NYMEX | 2014-01-08 09:34:36

HD Request # 6 - Downloading Intraday chart data for YM-201403-ECBOT to the file YM-201403-ECBOT.scid. Service: cbot | 2014-01-08 09:34:36
HD Request # 6 - Download start Date-Time: 2014-01-07 14:44:57.0 | 2014-01-08 09:34:36
HD Request # 6 - Using server: scdf1.sierracharts.com port 10149 | 2014-01-08 09:34:36
Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-01-08 09:34:36
The network socket is connected. | 2014-01-08 09:34:36
HD Request # 6 - Sending historical data logon request message. | 2014-01-08 09:34:36
HD Request # 6 - Requesting up to 360 days of Intraday data. Record interval: 0 | 2014-01-08 09:34:36
HD Request # 6 - Decompressing data. | 2014-01-08 09:34:36
HD Request # 6 - Receiving Intraday data for YM-201403-ECBOT starting at 2014-01-07 14:44:57 | 2014-01-08 09:34:37
HD Request # 6 - Timestamp of first Intraday data file record written: 2014-01-07 14:45:03 | 2014-01-08 09:34:37
The network socket for historical data has been closed. | 2014-01-08 09:34:37
HD Request # 6 - Received 28556 records from 2014-01-07 14:44:57 to 2014-01-08 09:34:38 (18.8 hours) and wrote 28555 records for YM-201403-ECBOT | 2014-01-08 09:34:37
Added 1 Time and Sales records to Intraday data file for YM-201403-ECBOT after download. | 2014-01-08 09:34:37
HD Request # 6 - Intraday download COMPLETE for YM-201403-ECBOT | 2014-01-08 09:34:37
Real-time Intraday chart data file updates started for YM-201403-ECBOT | 2014-01-08 09:34:37

HD Request # 7 - Downloading Intraday chart data for EMD-201403-GLOBEX to the file EMD-201403-GLOBEX.scid. Service: cme | 2014-01-08 09:34:37
HD Request # 7 - Download start Date-Time: 2014-01-07 14:45:00.0 | 2014-01-08 09:34:37
HD Request # 7 - Using server: scdf2.sierracharts.com port 10149 | 2014-01-08 09:34:37
Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-01-08 09:34:37
The network socket is connected. | 2014-01-08 09:34:37
HD Request # 7 - Sending historical data logon request message. | 2014-01-08 09:34:37
HD Request # 7 - Requesting up to 360 days of Intraday data. Record interval: 0 | 2014-01-08 09:34:37
HD Request # 7 - Decompressing data. | 2014-01-08 09:34:38
HD Request # 7 - Receiving Intraday data for EMD-201403-GLOBEX starting at 2014-01-07 14:45:00 | 2014-01-08 09:34:38
HD Request # 7 - Timestamp of first Intraday data file record written: 2014-01-07 14:45:14 | 2014-01-08 09:34:38
The network socket for historical data has been closed. | 2014-01-08 09:34:38
HD Request # 7 - Received 5335 records from 2014-01-07 14:45:00 to 2014-01-08 09:34:39 (18.8 hours) and wrote 5332 records for EMD-201403-GLOBEX | 2014-01-08 09:34:38
HD Request # 7 - Intraday download COMPLETE for EMD-201403-GLOBEX | 2014-01-08 09:34:38
Real-time Intraday chart data file updates started for EMD-201403-GLOBEX | 2014-01-08 09:34:38

HD Request # 8 - Downloading Intraday chart data for $TICK to the file $TICK.scid. Service: ddf | 2014-01-08 09:34:38
HD Request # 8 - Download start Date-Time: 2014-01-07 14:45:03.0 | 2014-01-08 09:34:38
HD Request # 8 - Using server: ds5.sierracharts.com port 10149 | 2014-01-08 09:34:38
Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-01-08 09:34:38
The network socket is connected. | 2014-01-08 09:34:38
HD Request # 8 - Sending historical data logon request message. | 2014-01-08 09:34:38
HD Request # 8 - Requesting up to 360 days of Intraday data. Record interval: 0 | 2014-01-08 09:34:39
HD Request # 8 - Decompressing data. | 2014-01-08 09:34:39
HD Request # 8 - Receiving Intraday data for $TICK starting at 2014-01-07 14:45:03 | 2014-01-08 09:34:39
HD Request # 8 - Timestamp of first Intraday data file record written: 2014-01-07 14:45:04 | 2014-01-08 09:34:39
The network socket for historical data has been closed. | 2014-01-08 09:34:39
HD Request # 8 - Received 5068 records from 2014-01-07 14:45:03 to 2014-01-08 09:34:40 (18.8 hours) and wrote 5067 records for $TICK | 2014-01-08 09:34:39
HD Request # 8 - Intraday download COMPLETE for $TICK | 2014-01-08 09:34:39
Real-time Intraday chart data file updates started for $TICK | 2014-01-08 09:34:39

SC Market Stats: There has been no activity on the network socket. Will reconnect. | 2014-01-08 09:37:11
SC Market Stats: Disconnected from the server. | 2014-01-08 09:37:11
SC Market Stats: Data feed disconnected. Will reconnect. | 2014-01-08 09:37:11
SC Market Stats: Connecting to the server ds3.sierracharts.com. Port 443 | 2014-01-08 09:37:13
Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-01-08 09:37:13
The network socket is connected. | 2014-01-08 09:37:13
SC Market Stats: Connected to server. | 2014-01-08 09:37:13
SC Market Stats: Sending logon request message. | 2014-01-08 09:37:13
SC Market Stats Server Info - Server Name: . Server Version: . Provider Name: . | 2014-01-08 09:37:13
SC Market Stats - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-01-08 09:37:13
SC Market Stats - Successfully connected. | 2014-01-08 09:37:13
Restarting real-time data updates for symbol: $TICK | 2014-01-08 09:37:13
HD Request # 9 - Downloading Intraday chart data for $TICK to the file $TICK.scid. Service: ddf | 2014-01-08 09:37:13
HD Request # 9 - Download start Date-Time: 2014-01-08 09:36:14.0 | 2014-01-08 09:37:13
HD Request # 9 - Using server: ds5.sierracharts.com port 10149 | 2014-01-08 09:37:13
Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-01-08 09:37:13
The network socket is connected. | 2014-01-08 09:37:13
HD Request # 9 - Sending historical data logon request message. | 2014-01-08 09:37:13
HD Request # 9 - Requesting up to 360 days of Intraday data. Record interval: 0 | 2014-01-08 09:37:13
HD Request # 9 - Decompressing data. | 2014-01-08 09:37:13
HD Request # 9 - Receiving Intraday data for $TICK starting at 2014-01-08 09:36:15 | 2014-01-08 09:37:13
HD Request # 9 - Timestamp of first Intraday data file record written: 2014-01-08 09:36:15 | 2014-01-08 09:37:13
The network socket for historical data has been closed. | 2014-01-08 09:37:13
HD Request # 9 - Received 61 records from 2014-01-08 09:36:15 to 2014-01-08 09:37:14 (59.0 seconds) and wrote 61 records for $TICK | 2014-01-08 09:37:13
HD Request # 9 - Intraday download COMPLETE for $TICK | 2014-01-08 09:37:14
Real-time Intraday chart data file updates started for $TICK | 2014-01-08 09:37:14


Date Time Of Last Edit: 2014-01-08 18:19:22
[2014-01-08 18:22:47]
Sierra Chart Engineering - Posts: 103464
There is some kind of connectivity problem on your system to this address:

SC Market Stats: Connecting to the server ds3.sierracharts.com. Port 443 | 2014-01-08 09:37:13


We recommend trying the other available port number. Select Global Settings >> Data/Trade Service Settings >> SC Server Settings >> Port For SC Real-time Server >> 10048.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-01-09 15:42:10]
User36450 - Posts: 8
Today is the same. I have changed the port and it is not real time. $Tick stucks.
Others symblols are beeing fed OK.

[2014-01-10 05:20:42]
Sierra Chart Engineering - Posts: 103464
This is not making sense. You should not be having this kind of problem. We have 0% of other reports of this. Could you restart your computer and open a chart for the $TICK and then post a copy of the Message Log, by following these steps:
https://www.sierrachart.com/index.php?l=PostingInformation.php#log

Is there anything unusual about your computer network or ISP? The data appears to be getting blocked.

We do not see why this would matter, but also update Sierra Chart by selecting Help >> Download Prerelease.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-01-10 16:37:50]
Sierra Chart Engineering - Posts: 103464
We apologize for this. We have come to realize this is actually caused by a firewall issue in the data center. This will be taken care of in the next couple of days.

It has to do with when there is a very small amount of data being transmitted to a particular user. The firewall is apparently just blocking it.

We have switched the connections over to another data center. $TICK should be working for you now.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-01-10 16:38:10

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