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Direct MessagesDate/Time: Fri, 03 May 2024 12:06:34 +0000
Support Vertical Movement with Hand Tool - Not Functioning
View Count: 813
| [2020-03-02 16:51:15] |
| infpz - Posts: 826 |
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Customer is reporting after downloading the current version, he can no longer move the chart up or down using the hand tool. Is there something you can think of that might cause this?
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| [2020-03-02 19:11:29] |
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Yes there is an option which controls this: Chart Drawing Tools: Vertical Movement and Scaling (Vertical Movement and Scaling) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-02 19:11:45
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| [2020-03-02 19:14:54] |
| infpz - Posts: 826 |
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The customer has said he already checked this option. So you do not see a problem on your side, correct?
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| [2020-03-02 19:35:29] |
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No problems that we observe even when using logarithmic scaling. So we need to get the customers telephone number and we will look at this with remote assistance. Contact us at support@sierrachart.com with details.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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