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Date/Time: Thu, 28 Mar 2024 08:41:23 +0000



AMP Symbols Not Loading

View Count: 544

[2020-02-21 22:41:23]
User969241 - Posts: 72
I searched for the E-Mini NQ and placed this symbol in my chart NQH20_FUT_CME. I am with AMP brokerage. My screens don't load any data. It is just black and doesn't try to load anything.
[2020-02-22 07:15:21]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download".

After about a minute provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2020-02-22 12:02:28]
User969241 - Posts: 72
Software version: 2052 32-bit | 2020-02-22 07:01:25.965
Enabled for: Sierra Chart Historical Data Service. | 2020-02-22 07:01:25.965
Allow Support for Sierra Chart Data Feeds is enabled. | 2020-02-22 07:01:25.965
Current selected Data/Trading service: SC Futures Order Routing/Data | 2020-02-22 07:01:25.965
Custom symbol settings values: disabled | 2020-02-22 07:01:25.965
Chart Update Interval: 500 | 2020-02-22 07:01:25.965
Intraday Data Storage Time Unit: 1 | 2020-02-22 07:01:25.965
Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-02-22 07:01:25.965
2020-02-22 07:01:25 Local computer time | 2020-02-22 07:01:25.965
2020-02-22 12:01:25 Local computer time in UTC | 2020-02-22 07:01:25.965
2020-02-22 07:01:25 Local computer time in SC Time Zone | 2020-02-22 07:01:25.965
2020-02-22 12:00:32 Server time in UTC | 2020-02-22 07:01:25.965
Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-02-22 07:01:25.965
Program path: C:\SierraChart\ | 2020-02-22 07:01:25.965
Data Files path: C:\SierraChart\Data\ | 2020-02-22 07:01:25.965
OS Version Number: 10.0 | 2020-02-22 07:01:25.965
Locale Setting: C | 2020-02-22 07:01:25.965
DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-02-22 07:01:25.965
[2020-02-23 05:05:12]
Sierra Chart Engineering - Posts: 104368
This log does not provide us what we asked for. Follow through all of the instructions above. (Post #2)
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2020-02-23 12:14:24]
User969241 - Posts: 72
Software version: 2052 32-bit | 2020-02-23 07:12:11.555
Enabled for: Sierra Chart Historical Data Service. | 2020-02-23 07:12:11.555
Allow Support for Sierra Chart Data Feeds is enabled. | 2020-02-23 07:12:11.555
Current selected Data/Trading service: SC Futures Order Routing/Data | 2020-02-23 07:12:11.555
Custom symbol settings values: disabled | 2020-02-23 07:12:11.555
Chart Update Interval: 500 | 2020-02-23 07:12:11.555
Intraday Data Storage Time Unit: 1 | 2020-02-23 07:12:11.555
Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-02-23 07:12:11.555
2020-02-23 07:12:11 Local computer time | 2020-02-23 07:12:11.555
2020-02-23 12:12:11 Local computer time in UTC | 2020-02-23 07:12:11.555
2020-02-23 07:12:11 Local computer time in SC Time Zone | 2020-02-23 07:12:11.555
2020-02-23 12:10:00 Server time in UTC | 2020-02-23 07:12:11.555
Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-02-23 07:12:11.555
Program path: C:\SierraChart\ | 2020-02-23 07:12:11.555
Data Files path: C:\SierraChart\Data\ | 2020-02-23 07:12:11.555
OS Version Number: 10.0 | 2020-02-23 07:12:11.555
Locale Setting: C | 2020-02-23 07:12:11.555
DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-02-23 07:12:11.555



-----------------------
This was the result of exactly what the instruction said to do
[2020-02-23 12:15:12]
User969241 - Posts: 72
Using SC exchange feed2. Symbol: NQ?##_FUT_CME | 2020-02-23 07:13:47.486
Using SC exchange feed2. Symbol: NQ?##_FUT_CME | 2020-02-23 07:13:47.486
No historical data client is currently set to download historical Intraday data for NQH20_FUT_CME. | 2020-02-23 07:13:47.486
Real-time Intraday chart data file updates started for NQH20_FUT_CME | 2020-02-23 07:13:47.486
Opened cached Intraday file: C:\SierraChart\Data\NQH20_FUT_CME.scid | 2020-02-23 07:13:47.486
Intraday chart data file opened for NQH20_FUT_CME | 2020-02-23 07:13:47.486
Reloading all charts with filename: NQH20_FUT_CME.scid | 2020-02-23 07:13:47.486
Using SC exchange feed2. Symbol: NQ?##_FUT_CME | 2020-02-23 07:13:47.617
Using SC exchange feed2. Symbol: NQ?##_FUT_CME | 2020-02-23 07:13:47.617
NQH20_FUT_CME 10.00 Range #1 | Reloading chart. | 2020-02-23 07:13:47.617
NQH20_FUT_CME 10.00 Range #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\NQH20_FUT_CME.scid | 2020-02-23 07:13:47.621
Using SC exchange feed2. Symbol: NQ?##_FUT_CME | 2020-02-23 07:13:47.908
Using SC exchange feed2. Symbol: NQ?##_FUT_CME | 2020-02-23 07:13:47.908
NQH20_FUT_CME 3.00 Range #3 | Reloading chart. | 2020-02-23 07:13:47.908
NQH20_FUT_CME 3.00 Range #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\NQH20_FUT_CME.scid | 2020-02-23 07:13:47.912
Using SC exchange feed2. Symbol: NQ?##_FUT_CME | 2020-02-23 07:13:47.916
Using SC exchange feed2. Symbol: NQ?##_FUT_CME | 2020-02-23 07:13:47.916
NQH20_FUT_CME 40.00 Range #5 | Reloading chart. | 2020-02-23 07:13:47.916
NQH20_FUT_CME 40.00 Range #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\NQH20_FUT_CME.scid | 2020-02-23 07:13:47.920
[2020-02-23 23:22:54]
Sierra Chart Engineering - Posts: 104368
Could we call you and look at this using remote assistance? Could you please set your current telephone number here:
https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo

Let us know when that is done.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-02-23 23:22:59
[2020-02-23 23:35:39]
User969241 - Posts: 72
Thanks. Updated. When will you call?
[2020-02-23 23:44:35]
Sierra Chart Engineering - Posts: 104368
Calling right now
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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