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Date/Time: Mon, 06 May 2024 16:42:24 +0000

How to Post a Message for Support

HKG33

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[2020-02-20 00:59:37] #1 [Go To First Post]
User642012 - Posts: 51
HI The HKG33 historic chart stopped showing update data since 17/2, I am using CQG data feed, please advise


Screenshot 02-20-2020 08.22.34.png / V - Attached On 2020-02-20 00:58:50 UTC - Size: 122.8 KB - 221 views Attachment Deleted.

[2020-02-20 03:57:48] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-02-28 00:53:17] #3 [Go To First Post]
User642012 - Posts: 51
Hi I have followed the instructions but the HKG33 are still missing several days Please advuse


Private File

[2020-02-28 03:32:38] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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