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Date/Time: Tue, 25 Feb 2020 09:44:26 +0000

Cannot get 1 tick chart to load

[2020-02-14 18:28:31]
User928528 - Posts: 4 | Ending Date: 2020-02-28
I cannot seem to get a simple intraday chart on the tick scale to open (Bitmex, XBT chart).
I believe I have followed your instructions correctly:
In the global settings >>> data/trade service settings, I have Intraday Data Storage time Unit set to 1 tick.
In my chart settings, I have my chart settings as attached (see picture).
I did initially download a 1 minute chart and that was fine. I understood that I had to delete all data and download which I did to no effect. I still only get a 1 minute chart no matter what I seem to do.
Please help.
imageCapture.JPG / V - Attached On 2020-02-14 18:27:32 UTC - Size: 199.78 KB - 6 views
[2020-02-14 20:00:53]
Sierra Chart Engineering - Posts: 81452 | Ending Date: 2020-06-09
What do you see in the chart itself? We cannot fully see the chart. Is it completely blank? Maybe you are not using the right symbol. If you want the bitcoin versus the dollar symbol, use:
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-02-14 20:01:12
[2020-02-14 20:51:28]
User928528 - Posts: 4 | Ending Date: 2020-02-28
Ok that seems to have done the trick. I was using the wrong symbol. Thanks.

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