Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Thu, 02 May 2024 14:17:19 +0000
Not receiving intraday chart on 1, 5, 10 minutes
View Count: 563
| [2020-02-13 22:48:48] |
| Thomas Owens - Posts: 5 |
|
Dear Engineers, can you please help me? I have been without an intraday chart since Monday. I do receive a daily or weekly chart. I have tried everything I can find in your documentation. Thank you.
|
| [2020-02-14 03:32:56] |
| |
|
We need more information. Follow the instructions below. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-02-14 04:15:21] |
| Thomas Owens - Posts: 5 |
|
Hi Engineers, thank you very much for your help. I believe I have followed your instructions correctly in sending you this. Thank you again. Software version: 2048 32-bit | 2020-02-13 23:02:22.833 Usage end date: 2020-03-16 | 2020-02-13 23:02:22.833 Enabled for: Sierra Chart Historical Data Service. | 2020-02-13 23:02:22.833 Enabled for: Denali Real-Time Exchange Data Feed. | 2020-02-13 23:02:22.833 Enabled for exchange2: CME | 2020-02-13 23:02:22.833 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-02-13 23:02:22.833 Current selected Data/Trading service: SC Futures Order Routing/Data | 2020-02-13 23:02:22.833 Custom symbol settings values: enabled | 2020-02-13 23:02:22.833 Chart Update Interval: 500 | 2020-02-13 23:02:22.833 Intraday Data Storage Time Unit: 1 | 2020-02-13 23:02:22.833 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-02-13 23:02:22.833 2020-02-13 23:02:22 Local computer time | 2020-02-13 23:02:22.833 2020-02-14 04:02:22 Local computer time in UTC | 2020-02-13 23:02:22.833 2020-02-13 23:02:22 Local computer time in SC Time Zone | 2020-02-13 23:02:22.833 2020-02-14 03:58:39 Server time in UTC | 2020-02-13 23:02:22.833 Local computer UTC time and Server UTC time difference: 12 seconds. | 2020-02-13 23:02:22.833 Program path: C:\SierraChart\ | 2020-02-13 23:02:22.833 Data Files path: C:\SierraChart\Data\ | 2020-02-13 23:02:22.833 OS Version Number: 10.0 | 2020-02-13 23:02:22.833 Locale Setting: C | 2020-02-13 23:02:22.833 MESH20_FUT_CME[M] 5 Min #1 | Failed to get dates from Intraday data file. Header check failed when opening the file C:\SierraChart\Data\MESH20_FUT_CME.scid for reading. Error: Unknown Intraday file type. Header error. File: C:\SierraChart\Data\MESH20_FUT_CME.scid | 2020-02-13 23:10:08.623 * Using SC exchange feed2. Symbol: MES?##_FUT_CME | 2020-02-13 23:10:08.623 MESH20_FUT_CME[M] 5 Min #1 | Reloading chart. | 2020-02-13 23:10:08.624 MESH20_FUT_CME[M] 5 Min #1 | Failed to get dates from Intraday data file. Header check failed when opening the file C:\SierraChart\Data\MESH20_FUT_CME.scid for reading. Error: Unknown Intraday file type. Header error. File: C:\SierraChart\Data\MESH20_FUT_CME.scid | 2020-02-13 23:10:08.628 * Unknown Intraday file type. Header error. C:\SierraChart\Data\MESH20_FUT_CME.scid | 2020-02-13 23:10:08.632 * MESH20_FUT_CME[M] 5 Min #1 | Error opening or reading chart data file. File: C:\SierraChart\Data\MESH20_FUT_CME.scid | 2020-02-13 23:10:08.634 * MESH20_FUT_CME[M] 5 Min #1 | Failed to get dates from Intraday data file. Header check failed when opening the file C:\SierraChart\Data\MESH20_FUT_CME.scid for reading. Error: Unknown Intraday file type. Header error. File: C:\SierraChart\Data\MESH20_FUT_CME.scid | 2020-02-13 23:10:13.070 * Using SC exchange feed2. Symbol: MES?##_FUT_CME | 2020-02-13 23:10:13.070 MESH20_FUT_CME[M] 5 Min #1 | Reloading chart. | 2020-02-13 23:10:13.071 MESH20_FUT_CME[M] 5 Min #1 | Failed to get dates from Intraday data file. Header check failed when opening the file C:\SierraChart\Data\MESH20_FUT_CME.scid for reading. Error: Unknown Intraday file type. Header error. File: C:\SierraChart\Data\MESH20_FUT_CME.scid | 2020-02-13 23:10:13.076 * Unknown Intraday file type. Header error. C:\SierraChart\Data\MESH20_FUT_CME.scid | 2020-02-13 23:10:13.079 * MESH20_FUT_CME[M] 5 Min #1 | Error opening or reading chart data file. File: C:\SierraChart\Data\MESH20_FUT_CME.scid | 2020-02-13 23:10:13.081 * MESH20_FUT_CME[M] 5 Min #1 | Failed to get dates from Intraday data file. Header check failed when opening the file C:\SierraChart\Data\MESH20_FUT_CME.scid for reading. Error: Unknown Intraday file type. Header error. File: C:\SierraChart\Data\MESH20_FUT_CME.scid | 2020-02-13 23:10:19.257 * Using SC exchange feed2. Symbol: MES?##_FUT_CME | 2020-02-13 23:10:19.257 MESH20_FUT_CME[M] 5 Min #1 | Reloading chart. | 2020-02-13 23:10:19.258 MESH20_FUT_CME[M] 5 Min #1 | Failed to get dates from Intraday data file. Header check failed when opening the file C:\SierraChart\Data\MESH20_FUT_CME.scid for reading. Error: Unknown Intraday file type. Header error. File: C:\SierraChart\Data\MESH20_FUT_CME.scid | 2020-02-13 23:10:19.263 * Unknown Intraday file type. Header error. C:\SierraChart\Data\MESH20_FUT_CME.scid | 2020-02-13 23:10:19.266 * MESH20_FUT_CME[M] 5 Min #1 | Error opening or reading chart data file. File: C:\SierraChart\Data\MESH20_FUT_CME.scid | 2020-02-13 23:10:19.269 * MESH20_FUT_CME[M] 5 Min #1 | Failed to get dates from Intraday data file. Header check failed when opening the file C:\SierraChart\Data\MESH20_FUT_CME.scid for reading. Error: Unknown Intraday file type. Header error. File: C:\SierraChart\Data\MESH20_FUT_CME.scid | 2020-02-13 23:10:25.642 * Using SC exchange feed2. Symbol: MES?##_FUT_CME | 2020-02-13 23:10:25.642 MESH20_FUT_CME[M] 5 Min #1 | Reloading chart. | 2020-02-13 23:10:25.644 MESH20_FUT_CME[M] 5 Min #1 | Failed to get dates from Intraday data file. Header check failed when opening the file C:\SierraChart\Data\MESH20_FUT_CME.scid for reading. Error: Unknown Intraday file type. Header error. File: C:\SierraChart\Data\MESH20_FUT_CME.scid | 2020-02-13 23:10:25.648 * Unknown Intraday file type. Header error. C:\SierraChart\Data\MESH20_FUT_CME.scid | 2020-02-13 23:10:25.651 * MESH20_FUT_CME[M] 5 Min #1 | Error opening or reading chart data file. File: C:\SierraChart\Data\MESH20_FUT_CME.scid | 2020-02-13 23:10:25.654 * MESH20_FUT_CME[M] 5 Min #1 | Failed to get dates from Intraday data file. Header check failed when opening the file C:\SierraChart\Data\MESH20_FUT_CME.scid for reading. Error: Unknown Intraday file type. Header error. File: C:\SierraChart\Data\MESH20_FUT_CME.scid | 2020-02-13 23:10:29.970 * Using SC exchange feed2. Symbol: MES?##_FUT_CME | 2020-02-13 23:10:29.970 MESH20_FUT_CME[M] 5 Min #1 | Reloading chart. | 2020-02-13 23:10:29.971 MESH20_FUT_CME[M] 5 Min #1 | Failed to get dates from Intraday data file. Header check failed when opening the file C:\SierraChart\Data\MESH20_FUT_CME.scid for reading. Error: Unknown Intraday file type. Header error. File: C:\SierraChart\Data\MESH20_FUT_CME.scid | 2020-02-13 23:10:29.976 * Unknown Intraday file type. Header error. C:\SierraChart\Data\MESH20_FUT_CME.scid | 2020-02-13 23:10:29.979 * MESH20_FUT_CME[M] 5 Min #1 | Error opening or reading chart data file. File: C:\SierraChart\Data\MESH20_FUT_CME.scid | 2020-02-13 23:10:29.981 * |
| [2020-02-14 04:51:11] |
| |
|
We want you to follow the instructions here: Chart Data and Chart Data Files: Deleting a Chart Data File And delete this file: C:\SierraChart\Data\MESH20_FUT_CME.scid
Disregard where it says to skip the step. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-02-14 13:02:22] |
| Thomas Owens - Posts: 5 |
|
Dear Engineers, Thank you very much. Your solution works.
|
To post a message in this thread, you need to log in with your Sierra Chart account: