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Realtime data charts download failed every time!!!

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[2020-02-11 16:40:31] #1 [Go To First Post]
Yohann G - Posts: 4
Issue with the realtime data charts download, always mentioned download failed!!! Even worst with my US markets setup than the EU Setup. I really don’t know why. All the symboled used (DAX, SP500 & DOW) are not unknown symbols!! I reduce to days to load on all charts to 5 days (All intraday charts). Is it coming from the Sierrachart server connection, or the DTC protocol? I didn’t unable the DTC protocol server! There is anything to do in the setup of the DTC protocol? Maybe an issue to connect at anytime there is charts reload which is every 1 minute! You will see below the log right after mentioned Download Failed many times Thanks for your help!! Hope to have the solution ASAP HD Request # 199 \| Downloading Intraday chart data for YMH0-CBOT to the file YMH0-CBOT.scid. Service: rithmic.trading \| 2020-02-11 17:27:49.696 HD Request # 199 \| Download start date-time: 2020-02-11 17:25:07.000 \| 2020-02-11 17:27:49.697 HD Request # 199 \| Sending historical data request. Start date-time: 2020-02-11 17:25:07. Record interval: 0. Symbol: YMH0-CBOT \| 2020-02-11 17:27:49.697 HD Request # 199 \| Error downloading historical Intraday data for YMH0-CBOT. Historical data request rejected because there is currently another historical data request active \| 2020-02-11 17:27:49.714 HD Request # 199 \| Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for YMH0-CBOT \| 2020-02-11 17:27:49.714 HD Request # 199 \| Receiving Intraday data for YMH0-CBOT starting at 2020-02-11 17:26:20 \| 2020-02-11 17:27:49.715 Added 90 Time and Sales records to Intraday data file for YMH0-CBOT after download. \| 2020-02-11 17:27:49.715 HD Request # 199 \| Timestamp of first Intraday data file record written: 2020-02-11 17:26:20 \| 2020-02-11 17:27:49.715 HD Request # 199 \| Completion time: 0s \| 2020-02-11 17:27:49.720 HD Request # 199 \| Intraday data download complete for YMH0-CBOT. Unique request ID: 192 \| 2020-02-11 17:27:49.720 Removing historical data download ID 192. \| 2020-02-11 17:27:49.720 Real-time Intraday chart data file updates started for YMH0-CBOT \| 2020-02-11 17:27:49.720 Intraday chart data file opened for YMH0-CBOT \| 2020-02-11 17:27:49.720 HD Request # 199 \| Enabling Intraday chart updating for symbol. \| 2020-02-11 17:27:49.720 Triggering next historical data download in queue. \| 2020-02-11 17:27:49.720 HD Request # 200 \| Downloading Intraday chart data for FGBL0320-EUREX to the file FGBL0320-EUREX.scid. Service: rithmic.trading \| 2020-02-11 17:27:49.720 HD Request # 200 \| Download start date-time: 2020-02-11 17:25:00.000 \| 2020-02-11 17:27:49.720 HD Request # 200 \| Sending historical data request. Start date-time: 2020-02-11 17:25:00. Record interval: 0. Symbol: FGBL0320-EUREX \| 2020-02-11 17:27:49.721 HD Request # 200 \| Error downloading historical Intraday data for FGBL0320-EUREX. Historical data request rejected because there is currently another historical data request active \| 2020-02-11 17:27:49.732 HD Request # 200 \| Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for FGBL0320-EUREX \| 2020-02-11 17:27:49.732 HD Request # 200 \| Receiving Intraday data for FGBL0320-EUREX starting at 2020-02-11 17:26:22 \| 2020-02-11 17:27:49.732 Added 23 Time and Sales records to Intraday data file for FGBL0320-EUREX after download. \| 2020-02-11 17:27:49.733 HD Request # 200 \| Timestamp of first Intraday data file record written: 2020-02-11 17:26:22 \| 2020-02-11 17:27:49.733 HD Request # 200 \| Completion time: 0s \| 2020-02-11 17:27:49.736 HD Request # 200 \| Intraday data download complete for FGBL0320-EUREX. Unique request ID: 193 \| 2020-02-11 17:27:49.737 Removing historical data download ID 193. \| 2020-02-11 17:27:49.737 Real-time Intraday chart data file updates started for FGBL0320-EUREX \| 2020-02-11 17:27:49.737 Intraday chart data file opened for FGBL0320-EUREX \| 2020-02-11 17:27:49.737 HD Request # 200 \| Enabling Intraday chart updating for symbol. \| 2020-02-11 17:27:49.737 Triggering next historical data download in queue. \| 2020-02-11 17:27:49.737 HD Request # 201 \| Downloading Intraday chart data for FDXM0320-EUREX to the file FDXM0320-EUREX.scid. Service: rithmic.trading \| 2020-02-11 17:27:49.737 HD Request # 201 \| Download start date-time: 2020-02-11 17:25:07.000 \| 2020-02-11 17:27:49.737 HD Request # 201 \| Sending historical data request. Start date-time: 2020-02-11 17:25:07. Record interval: 0. Symbol: FDXM0320-EUREX \| 2020-02-11 17:27:49.737 HD Request # 201 \| Error downloading historical Intraday data for FDXM0320-EUREX. Historical data request rejected because there is currently another historical data request active \| 2020-02-11 17:27:49.743 HD Request # 201 \| Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for FDXM0320-EUREX \| 2020-02-11 17:27:49.743 HD Request # 201 \| Receiving Intraday data for FDXM0320-EUREX starting at 2020-02-11 17:26:24 \| 2020-02-11 17:27:49.743 Added 30 Time and Sales records to Intraday data file for FDXM0320-EUREX after download. \| 2020-02-11 17:27:49.744 HD Request # 201 \| Timestamp of first Intraday data file record written: 2020-02-11 17:26:24 \| 2020-02-11 17:27:49.744 HD Request # 201 \| Completion time: 0s \| 2020-02-11 17:27:49.749 HD Request # 201 \| Intraday data download complete for FDXM0320-EUREX. Unique request ID: 194 \| 2020-02-11 17:27:49.749 Removing historical data download ID 194. \| 2020-02-11 17:27:49.749 Real-time Intraday chart data file updates started for FDXM0320-EUREX \| 2020-02-11 17:27:49.749 Intraday chart data file opened for FDXM0320-EUREX \| 2020-02-11 17:27:49.749 HD Request # 201 \| Enabling Intraday chart updating for symbol. \| 2020-02-11 17:27:49.749 Triggering next historical data download in queue. \| 2020-02-11 17:27:49.749 Opened cached Intraday file: C:\SierraChart\Data\YMH0-CBOT.scid \| 2020-02-11 17:27:58.133 Opened cached Intraday file: C:\SierraChart\Data\FGBL0320-EUREX.scid \| 2020-02-11 17:27:58.133 Opened cached Intraday file: C:\SierraChart\Data\FDXM0320-EUREX.scid \| 2020-02-11 17:28:18.384 Rithmic Trading \| Message from server: Server Alert: Market Data Connection - Heartbeat has been quiet for 45.844 seconds. \| 2020-02-11 17:30:29.603 Rithmic Trading \| Message from server: Server Alert: Trading System Connection - Heartbeat has been quiet for 59.812 seconds. \| 2020-02-11 17:30:29.603 Rithmic Trading \| Message from server: Deleting API object. \| 2020-02-11 17:30:29.604 Rithmic Trading \| Message from server: Server Alert: Intraday History Connection Closed \| 2020-02-11 17:30:29.606 Rithmic Trading \| Message from server: Server Alert: PnL Connection Closed \| 2020-02-11 17:30:29.610 Rithmic Trading \| Message from server: Server Alert: Trading System Connection Closed \| 2020-02-11 17:30:29.614 Rithmic Trading \| Message from server: Server Alert: Market Data Connection Closed \| 2020-02-11 17:30:29.618 DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2020-02-11 17:30:29.648 DTC Client socket (1) \| CloseSocket call. \| 2020-02-11 17:30:29.650 DTC Client socket (1) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2020-02-11 17:30:29.650 DTC Client socket (1) \| Closed. \| 2020-02-11 17:30:29.650 Connection to the external service has been lost. \| 2020-02-11 17:30:29.651 DTC Client socket (0) \| CloseSocket call. \| 2020-02-11 17:30:29.666 Rithmic Trading \| Disconnected. \| 2020-02-11 17:30:29.669 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2020-02-11 17:30:29.671 Rithmic Trading \| Port for executable: 50947 \| 2020-02-11 17:30:31.670 Listening socket (2464). Port 50947 \| Closed. \| 2020-02-11 17:30:31.670 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2020-02-11 17:30:31.672 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:50947. Current folder: C:\SierraChart\Rim \| 2020-02-11 17:30:31.675 Rithmic Trading \| Bridge process is not running! \| 2020-02-11 17:30:33.665 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 50947 \| 2020-02-11 17:30:33.665 DTC Client socket (1) \| Creating socket. \| 2020-02-11 17:30:33.665 DTC Client socket (1) \| Connecting to IP: 127.0.0.1. \| 2020-02-11 17:30:33.665 DTC Client socket (1) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2020-02-11 17:30:35.742 * DTC Client socket (1) \| CloseSocket call. \| 2020-02-11 17:30:35.742 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2020-02-11 17:30:35.743 Select 'File >> Disconnect' to prevent further connection attempts. \| 2020-02-11 17:30:35.743 DTC Client socket (1) \| Closed. \| 2020-02-11 17:30:35.743 DTC Client socket (0) \| CloseSocket call. \| 2020-02-11 17:30:35.759 Rithmic Trading \| Disconnected. \| 2020-02-11 17:30:35.764 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2020-02-11 17:30:35.767 Rithmic Trading \| Port for executable: 50949 \| 2020-02-11 17:30:37.768 Listening socket (2464). Port 50949 \| Closed. \| 2020-02-11 17:30:37.768 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2020-02-11 17:30:37.771 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:50949. Current folder: C:\SierraChart\Rim \| 2020-02-11 17:30:37.774 Rithmic Trading \| Bridge process is not running! \| 2020-02-11 17:30:39.790 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 50949 \| 2020-02-11 17:30:39.790 DTC Client socket (1) \| Creating socket. \| 2020-02-11 17:30:39.790 DTC Client socket (1) \| Connecting to IP: 127.0.0.1. \| 2020-02-11 17:30:39.790 DTC Client socket (1) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2020-02-11 17:30:41.836 * DTC Client socket (1) \| CloseSocket call. \| 2020-02-11 17:30:41.837 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2020-02-11 17:30:41.837 Select 'File >> Disconnect' to prevent further connection attempts. \| 2020-02-11 17:30:41.837 DTC Client socket (1) \| Closed. \| 2020-02-11 17:30:41.837 DTC Client socket (0) \| CloseSocket call. \| 2020-02-11 17:30:41.868 Rithmic Trading \| Disconnected. \| 2020-02-11 17:30:41.872 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2020-02-11 17:30:41.875 Rithmic Trading \| Port for executable: 50951 \| 2020-02-11 17:30:43.877 Listening socket (1892). Port 50951 \| Closed. \| 2020-02-11 17:30:43.877 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2020-02-11 17:30:43.879 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:50951. Current folder: C:\SierraChart\Rim \| 2020-02-11 17:30:43.883 SC DTC Data with Market Depth \| There has been no activity on the network socket for 40 seconds. Will reconnect. \| 2020-02-11 17:30:44.945 DTC Client socket (2) \| CloseSocket call. \| 2020-02-11 17:30:44.945 SC DTC Data with Market Depth \| Disconnected from the server. \| 2020-02-11 17:30:44.945 SC DTC Data with Market Depth \| Data feed disconnected. Will reconnect in 2 seconds. \| 2020-02-11 17:30:44.945 DTC Client socket (2) \| Shutdown started. Waiting for graceful close. \| 2020-02-11 17:30:44.946 DTC Client socket (2) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2020-02-11 17:30:44.946 * DTC Client socket (2) \| Socket gracefully closed by remote side. \| 2020-02-11 17:30:44.946 DTC Client socket (2) \| Closed. \| 2020-02-11 17:30:44.946 Rithmic Trading \| Bridge process is not running! \| 2020-02-11 17:30:45.898 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 50951 \| 2020-02-11 17:30:45.898 DTC Client socket (1) \| Creating socket. \| 2020-02-11 17:30:45.898 DTC Client socket (1) \| Connecting to IP: 127.0.0.1. \| 2020-02-11 17:30:45.898 SC DTC Data with Market Depth \| Connecting to the server ds3.sierracharts.com. Port 10048 \| 2020-02-11 17:30:46.945 DTC Client socket (2) \| Creating socket. \| 2020-02-11 17:30:46.952 DTC Client socket (2) \| Connecting to IP: 65.182.172.42. \| 2020-02-11 17:30:46.952 SC DTC Data with Market Depth \| Connected to server. \| 2020-02-11 17:30:47.210 SC DTC Data with Market Depth \| Starting socket receive thread. \| 2020-02-11 17:30:47.210 SC DTC Data with Market Depth \| Sending encoding request to server: Binary VLS \| 2020-02-11 17:30:47.210 SC DTC Data with Market Depth \| Setting DTC encoding to Binary VLS \| 2020-02-11 17:30:47.493 SC DTC Data with Market Depth \| Sending logon request message. \| 2020-02-11 17:30:47.493 SC DTC Data with Market Depth \| Received logon response. \| 2020-02-11 17:30:47.766 SC DTC Data with Market Depth \| Server Name: SC Realtime Server. \| 2020-02-11 17:30:47.766 SC DTC Data with Market Depth \| Server protocol version: 8. Client protocol version: 8 \| 2020-02-11 17:30:47.766 SC DTC Data with Market Depth \| Successfully connected. \| 2020-02-11 17:30:47.766 SC DTC Data with Market Depth \| Trading is not supported. \| 2020-02-11 17:30:47.766 SC DTC Data with Market Depth \| Restarting real-time data updates for symbol: EURUSD \| 2020-02-11 17:30:47.766 DTC Client socket (1) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2020-02-11 17:30:47.929 * DTC Client socket (1) \| CloseSocket call. \| 2020-02-11 17:30:47.929 DTC Client socket (1) \| Closed. \| 2020-02-11 17:30:47.929 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2020-02-11 17:30:47.930 Select 'File >> Disconnect' to prevent further connection attempts. \| 2020-02-11 17:30:47.930 DTC Client socket (0) \| CloseSocket call. \| 2020-02-11 17:30:47.945 Rithmic Trading \| Disconnected. \| 2020-02-11 17:30:47.947 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2020-02-11 17:30:47.949 SC DTC Data with Market Depth \| Received security definition for symbol EURUSD \| 2020-02-11 17:30:48.037

[2020-02-11 22:08:27] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Could you tell us who your futures broker is. We want to know so we can best help with this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-02-12 01:57:47] #3 [Go To First Post]
Yohann G - Posts: 4
Sorry i forgot to mention i have stage5trading and Rithmic for the realtime data feed! Thank you

[2020-02-12 02:33:04] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have discontinued technical support for Rithmic and we absolutely do not recommend you use it because Sierra Chart does not have good quality integration to Rithmic. Since you require EUREX data, we recommend that you contact your broker and move to the CQG service instead of Rithmic. Here are instructions: CQG Trading Platform Service: Setup Instructions We are also contacting your broker about this now as well. The reason we are mentioning CQG over the TT order routing service that we now offer is because you require EUREX and there may be additional fees to use EUREX through TT. This is the Sierra Chart order routing service we are mentioning: Sierra Chart / Trading Technologies Futures Order Routing Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-12 02:36:07

[2020-02-12 02:42:23] #5 [Go To First Post]
Yohann G - Posts: 4
OK thank you for your quick reply and professional technical support!! I will check to move to CQG!! Regards,

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