Support Board
Date/Time: Tue, 04 Nov 2025 13:31:31 +0000
not getting real time data in gc
View Count: 696
| [2020-02-05 15:22:39] |
| User700573 - Posts: 15 |
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this sort of thing happens the first of every month. it's getting OLD! fix it.
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| [2020-02-05 16:43:53] |
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Everything looks fine in terms of your setup and connections. We would need to see your Message Log to understand what may be happening. Follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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