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How to Post a Message for Support

Remaining Questions before Switch to SC Order Routing

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[2020-02-04 18:46:01] #1 [Go To First Post]
NRGTrader - Posts: 351
#23 Trading DOM Questions - Version 2037 Re: #23 We will make sure there is only a single confirmation when moving multiple targets or stops." <Any timing estimate on when this will be completed so can leave confirmation on? #3 Price Alert on Trade DOM Re #3 : Would it be possible to add the option for price alerts on a Trading DOM as illustrated in those screenshots? #13 GAIN/OEC - Ready to Switch Data Feeds, but first ... SC version 2037 Re #13 : Any idea on when this will be implemented? Thank you.

[2020-02-04 21:36:27] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
23. This is out in the latest prerelease. 3. No 13. Sometime in the next five months. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-02-04 21:42:14] #3 [Go To First Post]
NRGTrader - Posts: 351
23. If you mean 2044, Is there an option to turn this "on"? I have 2044 and confirmations for order modifications checked and it still ask for each order. 3. Could you add to user "wish list"? 13. I realize tough to estimate, but is that a realistic, aggressive or conservative estimate? Date Time Of Last Edit: 2020-02-04 21:57:11

[2020-02-05 18:29:16] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 14076
23. No option, we verified there is only one prompt. Describe the specific actions you are performing before you see the prompts. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-02-05 19:01:57] #5 [Go To First Post]
NRGTrader - Posts: 351
I have 5 separate orders OCO limit exit with stop, i.e. list above market to exit and stop below market to exit. The stops are all at the same price level. 1. I select the stops on DOM and move arrow to new price, i.e., left click on stops and slide while holding down the left mouse button. 2. Release left mouse button at price and order is there not moved yet. 3. Left click on that "new" order at that price and dialog window ops up requesting confirmation for only 1 or the orders. I click yes, then only that order is moved. Four others remain at original price.

[2020-02-06 19:17:44] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are not understanding this. We will need to do a remote assistance session with you to help you with this. We can do that sometime after the close. Make sure your current telephone number is here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-02-06 20:12:46] #7 [Go To First Post]
NRGTrader - Posts: 351
Apologies, but I am unavailable for call this afternoon and unfortunately will be not with this PC until end February. Timing. :( I've attached screenshots - start to finish and result - 5 screenshots, numbered 4 working orders of 2 contracts each order - 8 total contracts (1) before - show 8 orders at stop price (2) I select the stops on DOM and move arrow to new price, i.e., left click on stops and slide while holding down the left mouse button. (3) Release left mouse button at price and order is there not moved yet. (4) Left click on that "new" order at that price and dialog window ops up requesting confirmation for only 1 or the orders - 2 contracts (5) I click yes, then only that order one order of 2 contracts is moved. Three others, 6 contracts, remain at original price. Date Time Of Last Edit: 2020-02-06 20:13:46


Private File Private File Private File

[2020-02-06 20:13:18] #8 [Go To First Post]
NRGTrader - Posts: 351
(4), (5) Date Time Of Last Edit: 2020-02-06 20:13:58


Private File Private File Attachment Deleted.

[2020-02-08 09:56:33] #9 [Go To First Post]
Sierra_Chart Engineering - Posts: 14076
You are not following the right method. Assuming these are Attached Orders, you need to use this command: Order Types: Move Attached Stops to Price Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-02-08 15:11:55] #10 [Go To First Post]
NRGTrader - Posts: 351
I presume no orders entries or changes permitted outside market hours? The working orders are OCO (sell limit and sell stop). I right clicked in column where orders are located (i.e., left of the white "buy column" in those screenshots), menu popped up and I chose move attached stops to price level - nothing occurs. Same on targets - move to price, nothing. Thank you for info. I will test this on return at month end.

[2020-02-10 02:35:52] #11 [Go To First Post]
Sierra_Chart Engineering - Posts: 14076
We are not sure how your Trading service will handle this. So this is hard for us to answer but you can logically assume that order modifications are not guaranteed to be allowed to happen when the market is closed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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