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Date/Time: Mon, 24 Feb 2020 14:43:41 +0000



GAIN/OEC - Ready to Switch Data Feeds, but first ... SC version 2037

[2020-01-21 15:42:47]
NRGTrader - Posts: 314 | Ending Date: 2020-05-03
Gain Capital - Historical data from 1200ET Jan 20 to 0800 ET Jan 21 missing for 6E,6B,6C,6A - could you please update these with missing data?

1. I will now consider switching data feed to Sierra. Gain issues have become ridiculous. All I need is all CME markets with market depth. Is the cost $15.75/mo (I presume the “Denali Feed is best, most economical way to do this?)
2. Are the symbols the same for Denali as those I've been using with Gain - I have lots of data files I'd like to utilize and do not want to go through cumbersome process of renaming the files.
3. Can I continue to use the Gain/OEC Trader to enter orders?
4. I assume if I switch to the Sierra Order routing, then I can not use the Gain/OEC Trader platform to enter orders, correct? Sierra Order routing is $20/mo in addition to Denali data feed, correct?
5. Bottom line I prefer to keep Gain as broker and use their Gain/OEC order platform, but am willing to consider other options with Gain. Suggestions please.

All I'm searching for is best way to have no data problems, continue to use Gain as broker, ability to use their Gain/OEC Trading platform and use their iPhone mobile app. What is the most economical method to accomplish this? Thank you.
[2020-01-21 17:12:11]
John - SC Support - Posts: 1560 | Ending Date: 2020-04-29
The way to accomplish what you want is to use the Denali Exchange Data Feed for your data and use Gain Capital as your Trading provider. This is very easy to accomplish, and we will give you two free months of the Exchange Data Feed to help get you transitioned. The Exchange Fees, however, are not something we can discount, so those will still be your responsibility. Although the rest of the month in which you sign up you get the exchange for free. After that the exchange fee for the CME Group with Market Depth is $15.75 USD per month.

We will be receiving an email asking you to complete the Agreements that are necessary for us to enable the data feed for your account. Please complete those agreements and let us know and we will work with you to get everything setup. Or, if you like, you can go through the Setup Instructions for the Denali Exchange Data Feed and work through the process and just let us know if you have any questions. you will find those instructions here:
https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php#SetupInstructions
Date Time Of Last Edit: 2020-01-21 17:23:45
[2020-01-21 17:14:10]
John - SC Support - Posts: 1560 | Ending Date: 2020-04-29
We see you have already activated the Denali Exchange Data Feed. We will take care of the pricing for the feed for you. Let us know if you need any help with the setup, or if everything is now working fine for you.
[2020-01-21 17:24:06]
John - SC Support - Posts: 1560 | Ending Date: 2020-04-29
Post #2 updated to reflect 2 free months of the Denali Exchange Data Feed. Sorry for the misprint.
[2020-01-21 17:37:55]
NRGTrader - Posts: 314 | Ending Date: 2020-05-03
Already setup. I imagine I'll have questions since I see the symbols for some contacts are different (e.g., min currencies, crude and natural gas full size)

What are advantages of using SC order routing - can I use that and still use Gain Trading Platform? If not, suggestions?

I do need access to mobile order app or at least a method to enter and monitor orders on iPhone (even if through another app).

Thanks
[2020-01-21 17:45:21]
NRGTrader - Posts: 314 | Ending Date: 2020-05-03
Also, what is the best way with this feed to maintain a continuous futures chart?

With old feed, I would roll to manually adjust data and all chart drawings with appropriate amount on rollover date. Then I would exit SC, change prior front month (the one I made adjustments to) to the current front month symbol, reopen SC and change the chart settings symbol to current front month symbol. SDoin so allowed me to keep a longterm chart with all rollover adjustments cumulative to the most recent front month.

Suggestions?
[2020-01-21 17:50:15]
John - SC Support - Posts: 1560 | Ending Date: 2020-04-29
The symbols should not change. Be sure you still have Gain Capital/OEC selected in the File >> Data/Trade Service Settings. You then only need to select the option on that same window for Allow Support for Sierra Chart Data Feeds.

If you have selected SC Data - All Services in the Data/Trade Service Settings, then change it back and if you have already opened charts with the other symbol names, then select Edit >> Translate Symbols to Current Service. This will update the symbols back to the Gain symbols.

WRT Continuous contracts - there would not be any difference in how Continuous Contracts are handled. Given what you have stated though, it sounds like you may be doing more work than you need to. Are you using the Continuous Contracts option within Sierra Chart? Refer to the following:
https://www.sierrachart.com/index.php?page=doc/ContinuousFuturesContractCharts.html
[2020-01-21 18:33:37]
NRGTrader - Posts: 314 | Ending Date: 2020-05-03
No, I am not using continuous contracts. I believe I tried that a year or so ago with the gain data feed and it resulted in error on historical charts. I do not recall exactly, but I do know I tried and switched back to the "old" method which I outlined here. I'll try the continuous again and compare.

That reminds me of another question though. Why when I have several charts open in a chart book and on advanced settings I have chart settings>advanced settings 2>chart linking> (a link number to a specific chart), symbol - all charts do not update to the symbol in the link selection when I change that chart symbol?

Lastly, what are the advantages of using SC order routing - can I use that and still use Gain Trading Platform? If not, suggestions?

I do need access to mobile order app or at least a method to enter and monitor orders on iPhone (even if through another app).

Thank you. Hopefully the data issues are behind now.
[2020-01-21 19:00:07]
John - SC Support - Posts: 1560 | Ending Date: 2020-04-29
Chart Linking: The only thing we can think of is that you do not have all the charts set to have the same link number, or have them all set to link the symbol. Both items have to be set on each chart. When that is the case, then changing the symbol on one chart will change it for the other(s). Refer to the following for more information on chart linking:
https://www.sierrachart.com/index.php?page=doc/ChartSettings.html#LinkNumber

SC Order Routing: The SC Order Routing uses TT for the backend, rather than Gain. So it is either one or the other. One of the main advantages to the SC Order Routing with TT is the $0.10 per side for orders. This is generally cheaper than others (we do not know exactly what Gain charges, so we can't compare here). There are other advantages in terms of how it works with Sierra Chart. Refer to the following page for all the information:
https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php

Mobile App: If you continue to use Gain, then you can continue to use their Web-based app. If you change to the Sierra Chart Order Routing with TT, then we have developed a browser based system that will allow you to place or modify orders. It is still being worked on, but it does allow for basic functionality should the main program not be available to you.
[2020-01-21 19:07:35]
NRGTrader - Posts: 314 | Ending Date: 2020-05-03
I'll recheck the settings on chart linking, but I'm relatively certain they are all set to link to same chart and that symbol (ie., on each chart I have Link to chart 1, and then only have checked symbol).

Unclear what you mean regarding $0.10 per side for orders. I pay a clearing, NFA and brokerage fee. I assume to use SC order routing I'd still need a broker, correct?

Is there a version of the mobile browser I can check?
[2020-01-21 20:44:01]
NRGTrader - Posts: 314 | Ending Date: 2020-05-03
OK, I think I solved the link issue.

REMAINING QUESTIONS:
Unclear what you mean regarding $0.10 per side for orders. I pay a clearing, NFA and brokerage fee. I assume to use SC order routing I'd still need a broker, correct?

Is there a version of the mobile browser I can check?

I presume to use the DOM for order entries in Gain?OEC trader (ie., their DOM), I still need to have their data feed, i.e., I can't use the Denali data feed for their trading platform? Therefore I need Denali + CME + Gain Capital data feed?
[2020-01-21 21:30:44]
Sierra_Chart_Engineering - Posts: 534 | Ending Date: 2020-11-26
Can you tell us what commission you pay Gain Capital now? The exchange fee per transaction and the NFA fee, is going to be the same no matter where you go.

The variation would be with the commission and any order routing transaction fee. If you are using the Sierra Chart TT based order routing service the transaction fee is $0.10 per contract per side. And we can refer you to a broker who can start the commission at $0.50 per contract per side and go lower based on trading activity.

We want to know how this compares to Gain Capital. We do have some flexibility to make sure that you get a comparable deal.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation
[2020-01-21 21:36:03]
Sierra_Chart_Engineering - Posts: 534 | Ending Date: 2020-11-26
You can look at the Sierra Chart web-based trading panel here for our order routing service and also our simulated futures trading service:
https://www.sierrachart.com/UserControlPanel.php?page=TradeAccountDataAndOrderEntry

It does not yet have market data support but that is going to be added.

If you switch to our order routing service, you will not be involving Gain Capital anymore or there trading software. We cannot answer any questions in relation to their trading software.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation
Date Time Of Last Edit: 2020-01-21 21:36:13
[2020-01-21 21:44:03]
NRGTrader - Posts: 314 | Ending Date: 2020-05-03
OK, will need market data support (timing of that?)

I believe you are stating that if I switch to SC order routing, I'd need a new broker, correct?

Please shoot me an email regarding post #12 and I'll reply.

Anyway on trading DOM in SC to have a bracket that shows the exits BEFORE I enter an order? For example, cursor on a price for entry and the limit exit and stop is show at the appropriate price for the entry as well as sliding the entry price also slides the exits.


Thanks for assistance today.
[2020-01-21 21:52:25]
Sierra Chart Engineering - Posts: 81406 | Ending Date: 2020-06-09
For the email regarding post #12 you can use support@sierrachart.com.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-01-21 21:53:53]
John - SC Support - Posts: 1560 | Ending Date: 2020-04-29
You are already set for the Market Data to be coming from the Denali feed. You should see the following - [M] after the symbol in the header line on the chart. If that [M] is there, then you are getting the data from the Denali Feed and not from Gain. Refer to the following for more information:
https://www.sierrachart.com/index.php?page=doc/RealTimeDataFeedsAvailableFromSierraChart.php#IntegrationWithTradingServices

If you switch to the SC Order Routing, it would depend on who your broker currently is. If they have support for TT, then you would not change brokers, just the clearing firm. It is something you would need to ask your current broker.

What you are asking about in terms of showing the brackets before the order is finally placed is not currently supported. We will add it to our list of work, but we cannot commit to any timeframe as to when we could get to it.
[2020-01-22 10:45:03]
Sierra Chart Engineering - Posts: 81406 | Ending Date: 2020-06-09
2. Are the symbols the same for Denali as those I've been using with Gain - I have lots of data files I'd like to utilize and do not want to go through cumbersome process of renaming the files.
There are no symbol changes.

Regarding continuous futures contract charts, this is definitively the method you should be using and no other:
https://www.sierrachart.com/index.php?page=doc/ContinuousFuturesContractCharts.html

You are not going to have any problem with this when using the Sierra Chart data feeds. If there any data errors you just need to re-download the data:
https://www.sierrachart.com/index.php?page=doc/ContinuousFuturesContractCharts.html#ReDownloadingContinuousFuturesContractData

To perform contract rollovers, refer to:
https://www.sierrachart.com/index.php?page=doc/ChangingFuturesContract.html
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-01-22 10:46:42
[2020-01-22 12:49:56]
NRGTrader - Posts: 314 | Ending Date: 2020-05-03
re: post 15
Sent email

re: post 16

>What you are asking about in terms of showing the brackets before the order is finally placed is not currently supported. We will add it to our list of work, but we cannot commit to any timeframe as to when we could get to it.

I believe I asked for this previously. This is one if not the main reason I prefer the Gain DOM bracket orders over SC.

>If you switch to the SC Order Routing, it would depend on who your broker currently is. If they have support for TT, then you would not change brokers, just the clearing firm.

I have been with Gain for approximately 15 years. They were originally Open e Cry. Do you happen to know if they support TT?

Thank you
[2020-01-23 13:45:26]
NRGTrader - Posts: 314 | Ending Date: 2020-05-03
Can I still use Gain/OEC order routing, cancel their data feed and use trading DOM and data in Sierra Chart - if I choose to not use the Gain/OEC Trade Platform for entries/exits?
[2020-01-23 14:51:18]
John - SC Support - Posts: 1560 | Ending Date: 2020-04-29
WRT Post #19: Yes, you can continue to use Gain for your trades for the time being. But, sometime in the next few months we will not be supporting that interface any longer. Therefore, we suggest you look at the following alternative:
https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php
[2020-01-23 15:02:57]
NRGTrader - Posts: 314 | Ending Date: 2020-05-03
John - already switched over to Denali Jan 21. Sent email regarding post #12, #15 to support@sierrachart.com . Awaiting feedback.
[2020-01-23 20:30:54]
NRGTrader - Posts: 314 | Ending Date: 2020-05-03
I know you all are busy - just want to be sure this isn't lost in the shuffle. Thank you
[2020-01-27 14:44:42]
NRGTrader - Posts: 314 | Ending Date: 2020-05-03
RE: #17 Continious Futures Contract rollover

For example I have Nat Gas, GNGG20 set to continuous contract :

Charts Settings>Main>Auto Roll Futures Symbols
Charts Settings>Advanced Setting Continuous Contract - Date Rule Rollover - Back Adjusted
Global>Symbol Settings> GNG?## >Rollover Method>5 business days before contract month (ie.e, the default for the symbol)

GNGG20 actually flipped to active month last Thursday, Jan 23. Today is Jan 27, the beginning of the fifth day prior to the GNGH20 contract month and my charts still show the GNGG20 as the symbol as well as the updating data is for the GNGG20 contract.

Why hasn't the data auto rolled to the new contract? Does it flip the end of the day on the 5th business day before the contract month?
[2020-01-27 20:44:13]
Sierra_Chart_Engineering - Posts: 534 | Ending Date: 2020-11-26
Regarding post #23, you have a misunderstanding. Refer to the documentation for this setting:
https://www.sierrachart.com/index.php?page=doc/ChartSettings.html#AutomaticallyRolloverFuturesSymbol
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation
[2020-01-27 21:04:05]
NRGTrader - Posts: 314 | Ending Date: 2020-05-03
So this part of the instructions which I read before I sent #23 does not apply if Sierra Chart is completed shutdown and then reopened which automatically loads chartbooks defined in General Settings>Files to Open at Startup?

"The rollover will only occur when the Chartbook the chart is contained within is opened or the chart is reloaded with Chart >> Reload and Recalculate."

I assumed that when charts are reopened after Sierra Charts has been shutdown for some time since new data is required to be loaded that the charts would recalculate (they already reloaded when SC reopened).

Is this not the case?
Date Time Of Last Edit: 2020-01-28 21:33:22
[2020-01-28 21:34:23]
NRGTrader - Posts: 314 | Ending Date: 2020-05-03
any update?
[2020-01-29 18:10:37]
NRGTrader - Posts: 314 | Ending Date: 2020-05-03
#25 - any answer please
[2020-01-29 18:25:49]
Sierra Chart Engineering - Posts: 81406 | Ending Date: 2020-06-09
No sorry. We have answered enough here.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-01-29 18:32:08]
NRGTrader - Posts: 314 | Ending Date: 2020-05-03
Well sorry, but I'm the customer and you have not answered the question. I read the instructions. They do not state that completely shutting down SC and reopening, which automaticall ytloads chart books and recalculates does not qualify as "reload/recalculate" The last line only requires a simple yes or no.

""The rollover will only occur when the Chartbook the chart is contained within is opened or the chart is reloaded with Chart >> Reload and Recalculate."

I assumed that when charts are reopened after Sierra Charts has been shutdown for some time since new data is required to be loaded that the charts would recalculate (they already reloaded when SC reopened).

Is this not the case?"
[2020-02-04 20:59:54]
Sierra Chart Engineering - Posts: 81406 | Ending Date: 2020-06-09
Our support time has to be paid relative to what you pay for Sierra Chart and the very high cost at 150 USD per hour and support is provided within reason and within our discretion.

When a chart is reloaded, either manually or when you open a Chartbook, a rollover check will occur at that time.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-02-04 21:01:39
[2020-02-04 21:45:06]
NRGTrader - Posts: 314 | Ending Date: 2020-05-03
Got it. Lastly, does the date roll occurred end-of-session or before open? For example, is 5 business days the contract rolls on the beginning or end of business day 5 before beginning of next calendar month?

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