Login Page - Create Account

Support Board


Date/Time: Thu, 28 Mar 2024 21:45:22 +0000



Help please following an unsolved problem of optimization

View Count: 677

[2020-02-03 23:55:51]
User344042 - Posts: 41
I have opened a file for a slowdown and freezing of my chartbook. It still works today very fine in SC_V1915 32 bits, but encounters big problem with last versions V2030 and Up. As I am with Infinity as my broker, they provide The Datafeed for free but since one month and half their Datafeed is no more operative with SC_V1915 32 bits as they removed their API token. Upgrading SC to version above 1915, my chartbook doesn't work very well ; so I opened a file to try to correct the problem : Hardware ID for CTS in live simulation Mode

After one month of optimization at your side I'm still stuck today. So I had to buy this february a Datafeed (Rithmic) compatible with SC_v1915 32bits in order to trade efficiently. As It cost me 64.99 $ (Rithmic month subscription with 4 Exchange) over my usual monthly budget and as your technical support just told me today to arrange my chartbook on my own; I would like to spare time and money as possible.

Could you please grant me necessary usage Time (one month) in order to proceed this way as it need a lot of time and work ; As I already paid an extra 64.99 $ for the standalone Data feed, Could you please make me spare the 26 $ in granting me a possible 30 days usage time : It's really hard to see how fine and speedy is my chartbook with SC_V1915 and to realize now it doesn't work any more with V2030 and above so that I need to furnish hard work and spend a lot of time to rearrange all my development so that all could be, I hope, OK in march.

Thank you in advance for your help and your comprehension.
[2020-02-04 21:33:19]
Sierra Chart Engineering - Posts: 104368
We have given you the time extension.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account