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Date/Time: Fri, 26 Apr 2024 09:14:50 +0000



data discrepancy / discontinuity in my chart:

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[2020-01-23 07:18:15]
User100847 - Posts: 3
Following the GAIN Futures data feed disruption which occurred on Tuesday 01/21, I switched my data feed to the Denali CME data service.
I have discovered a data discrepancy / discontinuity in my chart:

Contract Symbol: ESH20 (CME S&P E-Mini)

Enclosed is a screenshot which depicts the aforementioned, (a discontinuity in the time series which is presently omitting price data from 01/20/20 11:30:00 AM through 01/21/20 08:30:00 AM.
imageSierra glitch 01 21.png / V - Attached On 2020-01-23 07:17:39 UTC - Size: 52.84 KB - 208 views
[2020-01-23 16:30:08]
Sierra Chart Engineering - Posts: 104368
Select Edit >> Delete All Data and Download. This will force all the data to come from the Denali feed and the missing data will also be present. For more information on this command, refer to the following:
Edit Menu: Edit >> Delete All Data And Download
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-01-23 16:30:25

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