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CQG fills data restored issue SC 2036

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[2020-01-22 11:35:11] #1 [Go To First Post]
caligola - Posts: 116
Dear support, today I received CQG fills restored for trades that were already in my trade activity logs producing a double fill in the stats


2020-01-22 12_32_07-Trade Activity Log.png / V - Attached On 2020-01-22 11:34:16 UTC - Size: 78.58 KB - 215 views

[2020-01-22 12:09:11] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Check the Fill Execution Service ID field for those fills and see if they are different or the same. Let us know. For now just simply select that duplicate fill and delete it through the Edit menu. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-22 12:09:22

[2020-01-22 12:42:24] #3 [Go To First Post]
caligola - Posts: 116
Check the Fill Execution Service ID field for those fills and see if they are different or the same. Let us know. They are the same, so it should be a bug


Private File

[2020-01-22 16:19:17] #4 [Go To First Post]
caligola - Posts: 116
any feedback? is SC 2038 of today supposed to solve the bug?

[2020-01-22 16:28:23] #5 [Go To First Post]
Sierra_Chart Engineering - Posts: 14071
No, we need time to look into this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-01-26 00:25:36] #6 [Go To First Post]
Sierra_Chart Engineering - Posts: 14071
Are you able to consistently reproduce this issue? We cannot reproduce it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-01-26 09:41:40] #7 [Go To First Post]
caligola - Posts: 116
Are you able to consistently reproduce this issue? We cannot reproduce it. of course not, it depends also on CQG restore so I can't create a procedure to reproduce it btw it happened once (open and close of ONE single trade) Date Time Of Last Edit: 2020-01-26 09:42:33

[2020-01-27 06:22:24] #8 [Go To First Post]
Sierra_Chart Engineering - Posts: 14071
We recognize there is an intermittent problem with this but we are not sure of the cause at this time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-01-28 11:17:09] #9 [Go To First Post]
caligola - Posts: 116
Hi, it happened again today on SC 2038, same dynamic, already checked Fill Execution Service ID Normal trading activity, I am not able to give you any hint

[2020-01-28 18:26:57] #10 [Go To First Post]
Sierra_Chart Engineering - Posts: 14071
Did this happen in the main instance of Sierra Chart or a sub instance? We see you are using a sub instance. Update Sierra Chart to the latest prerelease: Software Download: Fast Update And when you do an update make sure all sub instances are closed down. After the update select the command Global Settings >>Convert Trade Activity Format. We do not think they above is going to resolve the problem but we just want to make sure you are running the same version that we are. If there is a continued problem we will have to add additional logging to try to understand the problem better. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-01-28 20:32:53] #11 [Go To First Post]
caligola - Posts: 116
This happened always (two times) in the main instance I am going to follow your procedure and keep you updated What is going to do the "Convert Trade Activity Format" command? Date Time Of Last Edit: 2020-01-28 20:36:14

[2020-01-28 20:49:21] #12 [Go To First Post]
Sierra_Chart Engineering - Posts: 14071
When you select that command you will get a prompt and can choose yes or no and the prompt explains exactly what it will do. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-01-28 20:54:59] #13 [Go To First Post]
caligola - Posts: 116
done txs for the support

[2020-01-31 21:08:39] #14 [Go To First Post]
Sierra_Chart Engineering - Posts: 14071
We want you to update to prerelease 2042. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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