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Date/Time: Wed, 26 Feb 2020 01:08:07 +0000



CQG fills data restored issue SC 2036

[2020-01-22 11:35:11]
caligola - Posts: 86 | Ending Date: 2020-05-08
Dear support,

today I received CQG fills restored for trades that were already in my trade activity logs producing a double fill in the stats
image2020-01-22 12_32_07-Trade Activity Log.png / V - Attached On 2020-01-22 11:34:16 UTC - Size: 78.58 KB - 27 views
[2020-01-22 12:09:11]
Sierra Chart Engineering - Posts: 81479 | Ending Date: 2020-06-09
Check the Fill Execution Service ID field for those fills and see if they are different or the same. Let us know.

For now just simply select that duplicate fill and delete it through the Edit menu.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2020-01-22 12:09:22
[2020-01-22 12:42:24]
caligola - Posts: 86 | Ending Date: 2020-05-08
Check the Fill Execution Service ID field for those fills and see if they are different or the same. Let us know.

They are the same, so it should be a bug
Private File
[2020-01-22 16:19:17]
caligola - Posts: 86 | Ending Date: 2020-05-08
any feedback?

is SC 2038 of today supposed to solve the bug?
[2020-01-22 16:28:23]
Sierra_Chart_Engineering - Posts: 534 | Ending Date: 2020-11-26
No, we need time to look into this.
Sierra Chart Support - Engineering Level

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[2020-01-26 00:25:36]
Sierra_Chart_Engineering - Posts: 534 | Ending Date: 2020-11-26
Are you able to consistently reproduce this issue? We cannot reproduce it.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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[2020-01-26 09:41:40]
caligola - Posts: 86 | Ending Date: 2020-05-08
Are you able to consistently reproduce this issue? We cannot reproduce it.

of course not, it depends also on CQG restore so I can't create a procedure to reproduce it

btw it happened once (open and close of ONE single trade)
Date Time Of Last Edit: 2020-01-26 09:42:33
[2020-01-27 06:22:24]
Sierra_Chart_Engineering - Posts: 534 | Ending Date: 2020-11-26
We recognize there is an intermittent problem with this but we are not sure of the cause at this time.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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[2020-01-28 11:17:09]
caligola - Posts: 86 | Ending Date: 2020-05-08
Hi, it happened again today on SC 2038, same dynamic, already checked Fill Execution Service ID

Normal trading activity, I am not able to give you any hint
[2020-01-28 18:26:57]
Sierra_Chart_Engineering - Posts: 534 | Ending Date: 2020-11-26
Did this happen in the main instance of Sierra Chart or a sub instance? We see you are using a sub instance.

Update Sierra Chart to the latest prerelease:
https://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#FastUpdate

And when you do an update make sure all sub instances are closed down.

After the update select the command Global Settings >>Convert Trade Activity Format.


We do not think they above is going to resolve the problem but we just want to make sure you are running the same version that we are.

If there is a continued problem we will have to add additional logging to try to understand the problem better.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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[2020-01-28 20:32:53]
caligola - Posts: 86 | Ending Date: 2020-05-08
This happened always (two times) in the main instance

I am going to follow your procedure and keep you updated



What is going to do the "Convert Trade Activity Format" command?
Date Time Of Last Edit: 2020-01-28 20:36:14
[2020-01-28 20:49:21]
Sierra_Chart_Engineering - Posts: 534 | Ending Date: 2020-11-26
When you select that command you will get a prompt and can choose yes or no and the prompt explains exactly what it will do.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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[2020-01-28 20:54:59]
caligola - Posts: 86 | Ending Date: 2020-05-08
done

txs for the support
[2020-01-31 21:08:39]
Sierra_Chart_Engineering - Posts: 534 | Ending Date: 2020-11-26
We want you to update to prerelease 2042.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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