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Date/Time: Mon, 24 Feb 2020 15:19:09 +0000



Gain capital data feed not working well

[2020-01-21 16:02:56]
fjgaspar - Posts: 61 | Ending Date: 2020-03-03
Hi,

Since some weeks, I am having problems with Gain Capital/OEC data feed. In both demo and live accounts, I receive data, but when connect to data feed, after a few seconds, grahics stop painting. Data ia comming, because if I open a DOM, I see transactions and price change, but those changes are not reflected in graphics.

Is there any workaround or I have to change to another data feed provider?
[2020-01-21 18:39:48]
John - SC Support - Posts: 1560 | Ending Date: 2020-04-29
Refer to the information here:
https://www.sierrachart.com/SupportBoard.php?ThreadID=48373
[2020-01-21 18:45:18]
fjgaspar - Posts: 61 | Ending Date: 2020-03-03
Thanks for the answer. I see this line:

The Sierra Chart order routing service requires that you use the Denali data feed for CME market data

What about Eurex Market Data?
[2020-01-21 19:02:17]
John - SC Support - Posts: 1560 | Ending Date: 2020-04-29
If you also require Eurex then we can get you setup on the Sierra Chart Exchange Data feed, which has Eurex along with the CME group. Just let us know how you would like to proceed or anything we can do to help.

If you want to get started, you can access the Setup Instructions for the Sierra Chart Exchange Data Feed here:
https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#SetupInstructions

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