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Date/Time: Thu, 27 Feb 2020 05:45:36 +0000



No Live Data

[2020-01-21 15:59:44]
Rnn - Posts: 24 | Ending Date: 2020-03-20
Hi,

I've read about the issues with Gain Capital, I've downloaded the prerelease and now historical data is back to normal (after it was missing from yesterday's closing), but I'm not getting live data
do I need to change something to restore the live data to work?
Date Time Of Last Edit: 2020-01-21 16:00:54
[2020-01-21 16:04:30]
Sierra Chart Engineering - Posts: 81519 | Ending Date: 2020-06-09
We are aware of the Gain Capital data feed issue. We are going to offer for the time being at no cost the Denali exchange data feed for you to use for CME group data. Instructions:

https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php#SetupInstructions

This integrates with Gain Capital so you can still trade through Gain Capital but use a Sierra Chart provided data feed.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-01-21 20:28:22]
Rnn - Posts: 24 | Ending Date: 2020-03-20
After changing to Denali I don't find the VX futures - for example VXF20
[2020-01-21 21:38:18]
Sierra_Chart_Engineering - Posts: 535 | Ending Date: 2020-11-26
The Denali Data Feed does not provide CBOE futures data. We have another feed that does but it is an extra cost.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

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