Login Page - Create Account

Support Board


Date/Time: Sat, 20 Apr 2024 05:15:55 +0000



Missing Data ^EH20

View Count: 484

[2020-01-20 03:23:45]
User750920 - Posts: 274
Why is the data for the 6EH20 not displaying for this evening's (1-19-20) trade. This high to low at this moment is 1.11370 to 1.11270. But when I start the program it only shows 1.11370 to 1.11355
Date Time Of Last Edit: 2020-01-20 03:27:57
[2020-01-20 04:06:01]
Sierra Chart Engineering - Posts: 104368
This was a Gain Capital data feed issue. It is now resolved.

Follow the instructions here:
Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2020-01-20 16:40:12]
User750920 - Posts: 274
This was not the issue and I rechecked all the settings from your above post. I posted another thread with the issue better explained and others are having the same problems/issues.
[2020-01-20 20:23:37]
Sierra Chart Engineering - Posts: 104368
Announcement regarding Gain Capitol issue today and recommended solution:
Announcement Regarding Gain Capital
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account