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Date/Time: Wed, 26 Feb 2020 00:59:07 +0000



All currency future real time data are unavailable

[2020-01-16 19:17:54]
User986642 - Posts: 4 | Ending Date: 2020-03-26
I have activated Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts,but when I switch symbol to 6E,sierra chart says that exchange not authorize,but ES and other symbol(COMEX NYMEX product) are OK


Software version: 2034 64-bit | 2020-01-16 17:33:17.549
Usage end date: 2020-03-12 | 2020-01-16 17:33:17.549
Enabled for: Advanced Features 2. | 2020-01-16 17:33:17.549
Enabled for: Sierra Chart Historical Data Service. | 2020-01-16 17:33:17.549
Enabled for: Denali Real-Time Exchange Data Feed. | 2020-01-16 17:33:17.549
Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-01-16 17:33:17.549
Enabled for exchange2: CME | 2020-01-16 17:33:17.549
Enabled for exchange2: CBOT (Trading Account Required) | 2020-01-16 17:33:17.549
Enabled for exchange2: COMEX (Trading Account Required) | 2020-01-16 17:33:17.549
Enabled for exchange2: NYMEX | 2020-01-16 17:33:17.549
Allow Support for Sierra Chart Data Feeds is enabled. | 2020-01-16 17:33:17.549
Current selected Data/Trading service: SC Futures Order Routing/Data | 2020-01-16 17:33:17.549
Custom symbol settings values: enabled | 2020-01-16 17:33:17.549
Chart Update Interval: 500 | 2020-01-16 17:33:17.549
Intraday Data Storage Time Unit: 0 | 2020-01-16 17:33:17.549
Time Zone: +00:00:00 (UTC+00) | 2020-01-16 17:33:17.549
2020-01-17 01:33:17 Local computer time | 2020-01-16 17:33:17.549
2020-01-16 17:33:17 Local computer time in UTC | 2020-01-16 17:33:17.549
2020-01-16 17:33:17 Local computer time in SC Time Zone | 2020-01-16 17:33:17.549
2020-01-16 17:17:33 Server time in UTC | 2020-01-16 17:33:17.549
Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-01-16 17:33:17.549
Program path: H:\SCC\ | 2020-01-16 17:33:17.549
Data Files path: H:\SCC\Data\ | 2020-01-16 17:33:17.549
OS Version Number: 10.0 | 2020-01-16 17:33:17.550
Locale Setting: C | 2020-01-16 17:33:17.550
DLLs: UserContributedStudies_64.dll | 2020-01-16 17:33:17.550


SC Futures Order Routing/Data | Connecting to the server futurestrading2.sierracharts.com. Port 11098 | 2020-01-16 17:33:20.969
DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2020-01-16 17:33:20.974
DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2020-01-16 17:33:20.975
SC Futures Order Routing/Data | Connected to server. | 2020-01-16 17:33:21.214
SC Futures Order Routing/Data | Starting socket receive thread. | 2020-01-16 17:33:21.214
SC Futures Order Routing/Data | Sending encoding request to server: Binary VLS | 2020-01-16 17:33:21.214
SC Futures Order Routing/Data | Setting DTC encoding to Binary VLS | 2020-01-16 17:33:21.932
SC Futures Order Routing/Data | Sending logon request message. | 2020-01-16 17:33:21.932
SC Futures Order Routing/Data | Received logon response. | 2020-01-16 17:33:22.185
SC Futures Order Routing/Data | Server Name: SC DTC Server. | 2020-01-16 17:33:22.185
SC Futures Order Routing/Data | Server protocol version: 8. Client protocol version: 8 | 2020-01-16 17:33:22.185
SC Futures Order Routing/Data | Successfully connected. Connected to SC DTC Protocol server. Service=trading_technologies.trading|SymbolSettings=trading_technologies_v2.trading. | 2020-01-16 17:33:22.185
SC Futures Order Routing/Data | Trading is supported. | 2020-01-16 17:33:22.185
SC Futures Order Routing/Data | Order cancel and replace is supported. | 2020-01-16 17:33:22.185
SC Futures Order Routing/Data | OCO Orders supported. | 2020-01-16 17:33:22.185
SC Futures Order Routing/Data | Bracket Orders supported. | 2020-01-16 17:33:22.185
SC Futures Order Routing/Data | Connected to data and trading server. | 2020-01-16 17:33:22.185
Triggering next historical data download in queue. | 2020-01-16 17:33:22.186
Triggering next historical data download in queue. | 2020-01-16 17:33:22.186
Triggering next historical data download in queue. | 2020-01-16 17:33:22.186
Triggering next historical data download in queue. | 2020-01-16 17:33:22.186
Using SC exchange feed2. Symbol: GC?##_FUT_COMEX | 2020-01-16 17:33:22.193
Mapping GCG20_FUT_COMEX to GCG20. Service code: comex | 2020-01-16 17:33:22.193
SC Data - All Services | Starting real-time market data updates for: GCG20_FUT_COMEX (GCG20). ID: 1 Service code: comex | 2020-01-16 17:33:22.193
SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 10048 | 2020-01-16 17:33:22.193
SC Data - All Services | Requesting security definition data for: GCG20_FUT_COMEX (GCG20). ID: 1 | 2020-01-16 17:33:22.193
Using SC exchange feed2. Symbol: GC?##_FUT_COMEX | 2020-01-16 17:33:22.193
Added historical Intraday data request for GCG20_FUT_COMEX to the queue. | 2020-01-16 17:33:22.194
Intraday data recording state for symbol GCG20_FUT_COMEX is set to download 'Pending'. | 2020-01-16 17:33:22.194
Triggering next historical data download in queue. | 2020-01-16 17:33:22.194
DTC Client socket (2) | Creating socket. | 2020-01-16 17:33:22.195
DTC Client socket (2) | Connecting to IP: 216.1.90.129. | 2020-01-16 17:33:22.195
Delaying start of download for GCG20_FUT_COMEX | 2020-01-16 17:33:22.196
Using SC exchange feed2. Symbol: CL?##_FUT_NYMEX | 2020-01-16 17:33:22.320
Mapping CLH20_FUT_NYMEX to CLH20. Service code: nymex | 2020-01-16 17:33:22.320
SC Data - All Services | Starting real-time market data updates for: CLH20_FUT_NYMEX (CLH20). ID: 2 Service code: nymex | 2020-01-16 17:33:22.320
SC Data - All Services | Requesting security definition data for: CLH20_FUT_NYMEX (CLH20). ID: 2 | 2020-01-16 17:33:22.320
Using SC exchange feed2. Symbol: CL?##_FUT_NYMEX | 2020-01-16 17:33:22.320
Added historical Intraday data request for CLH20_FUT_NYMEX to the queue. | 2020-01-16 17:33:22.320
Intraday data recording state for symbol CLH20_FUT_NYMEX is set to download 'Pending'. | 2020-01-16 17:33:22.320
Triggering next historical data download in queue. | 2020-01-16 17:33:22.320
Using SC exchange feed2. Symbol: 6E?##_FUT_CME | 2020-01-16 17:33:22.344
Mapping 6EH20_FUT_CME to 6EH20. Service code: cme | 2020-01-16 17:33:22.344
SC Data - All Services | Starting real-time market data updates for: 6EH20_FUT_CME (6EH20). ID: 3 Service code: cme | 2020-01-16 17:33:22.344
SC Data - All Services | Requesting security definition data for: 6EH20_FUT_CME (6EH20). ID: 3 | 2020-01-16 17:33:22.344
Using SC exchange feed2. Symbol: 6E?##_FUT_CME | 2020-01-16 17:33:22.344
Added historical Intraday data request for 6EH20_FUT_CME to the queue. | 2020-01-16 17:33:22.344
Intraday data recording state for symbol 6EH20_FUT_CME is set to download 'Pending'. | 2020-01-16 17:33:22.344
Triggering next historical data download in queue. | 2020-01-16 17:33:22.344
SC Futures Order Routing/Data | Received security definition for symbol GCG20_FUT_COMEX | 2020-01-16 17:33:22.431
SC Futures Order Routing/Data | Received security definition for symbol CLH20_FUT_NYMEX | 2020-01-16 17:33:22.559
SC Futures Order Routing/Data | Received security definition for symbol 6EH20_FUT_CME | 2020-01-16 17:33:22.675
Using SC exchange feed2. Symbol: ES?##_FUT_CME | 2020-01-16 17:33:22.677
Mapping ESH20_FUT_CME to ESH20. Service code: cme | 2020-01-16 17:33:22.677
SC Data - All Services | Starting real-time market data updates for: ESH20_FUT_CME (ESH20). ID: 4 Service code: cme | 2020-01-16 17:33:22.677
SC Data - All Services | Requesting security definition data for: ESH20_FUT_CME (ESH20). ID: 4 | 2020-01-16 17:33:22.677
Using SC exchange feed2. Symbol: ES?##_FUT_CME | 2020-01-16 17:33:22.677
Added historical Intraday data request for ESH20_FUT_CME to the queue. | 2020-01-16 17:33:22.677
Intraday data recording state for symbol ESH20_FUT_CME is set to download 'Pending'. | 2020-01-16 17:33:22.677
Triggering next historical data download in queue. | 2020-01-16 17:33:22.677
SC Futures Order Routing/Data | Received security definition for symbol ESH20_FUT_CME | 2020-01-16 17:33:22.915
SC Data - All Services | Connected to server. | 2020-01-16 17:33:25.423
SC Data - All Services | Starting socket receive thread. | 2020-01-16 17:33:25.423
SC Data - All Services | Sending encoding request to server: Binary VLS | 2020-01-16 17:33:25.423
SC Data - All Services | Setting DTC encoding to Binary VLS | 2020-01-16 17:33:25.659
SC Data - All Services | Sending logon request message. | 2020-01-16 17:33:25.659
SC Data - All Services | Received logon response. | 2020-01-16 17:33:26.366
SC Data - All Services | Server Name: SC Realtime Server. | 2020-01-16 17:33:26.366
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2020-01-16 17:33:26.366
SC Data - All Services | Successfully connected. | 2020-01-16 17:33:26.366
SC Data - All Services | Trading is not supported. | 2020-01-16 17:33:26.366
SC Data - All Services | Restarting real-time data updates for symbol: 6EH20_FUT_CME -> 6EH20 | 2020-01-16 17:33:26.366
SC Data - All Services | Restarting real-time data updates for symbol: CLH20_FUT_NYMEX -> CLH20 | 2020-01-16 17:33:26.366
SC Data - All Services | Restarting real-time data updates for symbol: ESH20_FUT_CME -> ESH20 | 2020-01-16 17:33:26.366
SC Data - All Services | Restarting real-time data updates for symbol: GCG20_FUT_COMEX -> GCG20 | 2020-01-16 17:33:26.366
Symbol Error - 6EH20_FUT_CME is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2020-01-16 17:33:26.586
SC Data - All Services | Received security definition for symbol 6EH20_FUT_CME | 2020-01-16 17:33:26.586
SC Data - All Services | Received security definition for symbol CLH20_FUT_NYMEX | 2020-01-16 17:33:26.586
SC Data - All Services | Received security definition for symbol ESH20_FUT_CME | 2020-01-16 17:33:26.586
SC Data - All Services | Received security definition for symbol GCG20_FUT_COMEX | 2020-01-16 17:33:26.586
Requesting market depth updates for: GCG20_FUT_COMEX if supported. | 2020-01-16 17:33:27.173
SC Data - All Services | Clearing market depth for GCG20_FUT_COMEX | 2020-01-16 17:33:29.249
HD Request # 61 | Downloading Intraday chart data for GCG20_FUT_COMEX to the file GCG20_FUT_COMEX.scid. Service: comex | 2020-01-16 17:33:31.860
HD Request # 61 | Download start date-time: 2020-01-16 17:33:05.000 | 2020-01-16 17:33:31.861
HD Request # 61 | Using server: ds21.sierracharts.com port 10150 | 2020-01-16 17:33:31.861
Socket (4) | Creating socket. | 2020-01-16 17:33:31.861
Socket (4) | Connecting to IP: 216.1.90.129. | 2020-01-16 17:33:31.862
HD Request # 61 | Setting DTC encoding to Binary VLS | 2020-01-16 17:33:32.277
HD Request # 61 | Sending historical data logon request message. | 2020-01-16 17:33:32.277
HD Request # 61 | Requesting Intraday data. Start date-time: 2020-01-16 17:33:05. Record interval: 0. Symbol: GCG20 | 2020-01-16 17:33:32.943
HD Request # 61 | Decompressing data. | 2020-01-16 17:33:33.149
HD Request # 61 | Receiving Intraday data for GCG20_FUT_COMEX starting at 2020-01-16 17:33:05 | 2020-01-16 17:33:33.149
Socket (4) | CloseSocket call. | 2020-01-16 17:33:33.150
Socket (4) | Shutdown started. Waiting for graceful close. | 2020-01-16 17:33:33.150
Historical data download thread signaled to stop. | 2020-01-16 17:33:33.150
HD Request # 61 | Timestamp of first Intraday data file record written: 2020-01-16 17:33:07 | 2020-01-16 17:33:33.150
HD Request # 61 | Received 60 records from 2020-01-16 17:33:05.000 to 2020-01-16 17:33:21.010 (16.0 seconds) and wrote 54 records for GCG20_FUT_COMEX | 2020-01-16 17:33:33.150
HD Request # 61 | Completion time: 2s | 2020-01-16 17:33:33.150
HD Request # 61 | Intraday data download complete for GCG20_FUT_COMEX. Unique request ID: 65 | 2020-01-16 17:33:33.150
Removing historical data download ID 65. | 2020-01-16 17:33:33.150
Real-time Intraday chart data file updates started for GCG20_FUT_COMEX | 2020-01-16 17:33:33.150
Intraday chart data file opened for GCG20_FUT_COMEX | 2020-01-16 17:33:33.150

Triggering next historical data download in queue. | 2020-01-16 17:33:33.150
HD Request # 62 | Downloading Intraday chart data for CLH20_FUT_NYMEX to the file CLH20_FUT_NYMEX.scid. Service: nymex | 2020-01-16 17:33:33.151
Compressing file: H:\SCC\Data\CLH20_FUT_NYMEX.scid. This may take a while. | 2020-01-16 17:33:33.151
HD Request # 62 | Download start date-time: 2019-07-14 17:33:33.000 | 2020-01-16 17:33:33.151
HD Request # 62 | Using server: ds23.sierracharts.com port 10149 | 2020-01-16 17:33:33.151
Socket (3) | Creating socket. | 2020-01-16 17:33:33.151
Socket (3) | Connecting to IP: 216.1.90.130. | 2020-01-16 17:33:33.152
Socket (4) | Socket gracefully closed by remote side. | 2020-01-16 17:33:33.355
Socket (4) | Closed. | 2020-01-16 17:33:33.355
HD Request # 62 | Setting DTC encoding to Binary VLS | 2020-01-16 17:33:33.576
HD Request # 62 | Sending historical data logon request message. | 2020-01-16 17:33:33.576
HD Request # 62 | Requesting Intraday data. Start date-time: 2019-07-14 17:33:33. Record interval: 0. Symbol: CLH20 | 2020-01-16 17:33:34.265
HD Request # 62 | Decompressing data. | 2020-01-16 17:33:34.474
HD Request # 62 | Receiving Intraday data for CLH20_FUT_NYMEX starting at 2019-07-15 02:02:01 | 2020-01-16 17:33:35.119
Opened cached Intraday file: H:\SCC\Data\GCG20_FUT_COMEX.scid | 2020-01-16 17:33:39.034
HD Request # 62 | Timestamp of first Intraday data file record written: 2019-07-15 02:02:01 | 2020-01-16 17:33:40.802
CLH20_FUT_NYMEX[M] 5 Min #9 | StartDateTimeForLoadingOrderFills: 2019-09-16 17:00:00 | 2020-01-16 17:33:41.203
[2020-01-16 20:50:33]
Sierra Chart Engineering - Posts: 81479 | Ending Date: 2020-06-09
Can you reconnect to the data feed and see if you still have this error:
https://www.sierrachart.com/index.php?page=doc/FileMenu.html#ProcedureToReconnect

Let us know if it is resolved.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-01-16 21:09:32
[2020-01-17 00:25:19]
User986642 - Posts: 4 | Ending Date: 2020-03-26
Reconnect does not help,i still can't receive real time data
[2020-01-17 01:02:20]
Sierra Chart Engineering - Posts: 81479 | Ending Date: 2020-06-09
Ok we see what has happened, you have various CME exchanges activated which are conflicting with each other.

Just yet another case of us wasting time, on damn CME market data policies. This is nothing more than the height of maximum insanity with them having this huge laundry list of exchange fees covering various different products.

Give us some time to see how we can solve this on our server side.

The problem is you have the CME E-mini exchange active, which does not allow currency futures which is blocking the other exchange fees that do.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-01-17 01:03:44
[2020-01-17 02:48:18]
Sierra_Chart_Engineering - Posts: 534 | Ending Date: 2020-11-26
The problem is resolved. Reconnect to the data feed.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

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