Login Page - Create Account

Support Board

Date/Time: Mon, 24 Feb 2020 13:46:33 +0000

Historical data not downloading and data feed lag

[2020-01-16 12:30:25]
User187934 - Posts: 8 | Ending Date: 2020-02-29
My data was lagging which led me to try delete and redownload data. After doing this the historical data is loading but extremely slowly. I have been waiting for more than an hour and still not loaded. I have tried downloading just 1 symbol at a time and same issue. Please advise.
[2020-01-16 17:06:05]
Sierra Chart Engineering - Posts: 81406 | Ending Date: 2020-06-09
A problem like this is going to be due to a network connectivity/bandwidth limitation issue somewhere between your computer and the server.

Refer to the information here to reduce bandwidth usage for the streaming data:

And refer to the section here for historical data:

Also refer to:
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-01-16 17:07:04

To post a message in this thread, you need to login with your Sierra Chart account:


Login Page - Create Account