Login Page - Create Account

Support Board


Date/Time: Thu, 28 Mar 2024 19:46:12 +0000



Historical data not downloading and data feed lag

View Count: 523

[2020-01-16 12:30:25]
User187934 - Posts: 40
My data was lagging which led me to try delete and redownload data. After doing this the historical data is loading but extremely slowly. I have been waiting for more than an hour and still not loaded. I have tried downloading just 1 symbol at a time and same issue. Please advise.
[2020-01-16 17:06:05]
Sierra Chart Engineering - Posts: 104368
A problem like this is going to be due to a network connectivity/bandwidth limitation issue somewhere between your computer and the server.

Refer to the information here to reduce bandwidth usage for the streaming data:
Prices / Data Falling Behind: 4.12 - Sierra Chart Exchange Data Feeds


And refer to the section here for historical data:
Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Improving Historical Intraday Data Downloading Performance

Also refer to:
Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Using Port 80
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-01-16 17:07:04

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account