Login Page - Create Account

Support Board


Date/Time: Fri, 29 Mar 2024 10:59:11 +0000



[Programming Help] - Destroyed data

View Count: 524

[2020-01-13 16:02:22]
User865738 - Posts: 16
Hi,
I have problem with data image. I have not real time data, but delayed data are destroyed, you can see prinstcreen in attachment.
How should I proceed to fix it?
My settings should be good, because in friday 10.01.2020 it was ok and I didnĀ“t change anything...

Thank you
imagebug.jpg / V - Attached On 2020-01-13 15:59:14 UTC - Size: 338.34 KB - 230 views
[2020-01-13 17:18:18]
Sierra Chart Engineering - Posts: 104368
Since you are using Interactive Brokers you need to contact them for help with real-time data. However, first refer to this help topic:

Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart

And we strongly recommend that you use the Denali Exchange Data Feed with Interactive Brokers instead of their data feed:
Denali Exchange Data Feed
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account