Login Page - Create Account

Support Board


Date/Time: Sat, 04 May 2024 12:01:06 +0000



Chart Updating slows down during modification of my order price level via Chart Trader

View Count: 454

[2020-01-09 16:09:27]
User648557 - Posts: 13
Hello,

first of all - I have read your recommendations not to use chart updating intervals lower than 100ms. The following issue occurs for updating intervals of 100ms as well as 200ms or 300ms.

I recognized that the chart updating slowed down significantly, when I was adjusting my limit order via chart trading (moving the horizontal trading line up and down). For the first time I recognized this for a faster market as NQ, especially during the opening... It seemed that the chart somehow freezed and only updated once a second. this is the reason why I was am wondering if that is a bug or a feature?

Assuming this is not an intended feature - any recommendations how to handle or improve it?

thanks in advance
[2020-01-09 16:43:47]
Sierra Chart Engineering - Posts: 104368
Refer to help topic 30:

High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often

One thing we can say with certainty is the issue is not related to modifying an order. That would be impossible.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account