Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Sat, 04 May 2024 11:06:10 +0000
Profit and loss resets to zero
View Count: 822
| [2020-01-08 17:09:56] |
| |
|
We want to know if this is with simulated trading? We see that you say that but more specifically is Trade >> Trade Simulation Mode On enabled? We think the problem relates to a long query time for trade activity. We recommend cleaning up larger and older trade activity files in the TradeActivityLogs subfolder in your Sierra Chart installation folder. But be sure only to delete the files you know you would not be needing. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-08 19:17:44
|
| [2020-01-09 14:47:39] |
| John - SC Support - Posts: 31362 |
|
Please let us know a time this morning or this afternoon that we can call and connect and see what is happening.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-09 18:03:26] |
| User597876 - Posts: 42 |
|
I will be here at my computer all day. You can call me at your convenience anytime today. I fixed the problem with my profit and loss resting to zero, but, I cant get it to figure in my commission. I am live trading now and really need my commissions figured in. I have the commission set in global settings but it isn't figuring it into my daily profit and loss. Thanks for your help.
Date Time Of Last Edit: 2020-01-09 21:14:43
|
| [2020-01-09 21:17:30] |
| John - SC Support - Posts: 31362 |
|
Glad to hear you figured out the issue with the resetting. With regards to the commission, first have a look at the following documentation and make sure you have the proper options selected: Trade Activity Log: Use Commission If you still are having a problem after that, let us know and we can see about connecting and looking at your setup for this issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-09 22:50:09] |
| John - SC Support - Posts: 31362 |
|
Talked with customer. The only problem was that the option for Use Custom Symbol Settings Values was not enabled. Once we did this, the Commissions were showing up fine. Also setup the customer on the Denali Exchange Data Feed in order to help with overall performance. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: