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Can't Connect to CTS trading account

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[2020-01-07 16:03:06] #1 [Go To First Post]
steve greene - Posts: 6
Connected via desktop and mobile CTS platform but ant connect via Sierra Charts, suggestions? btw verified user id and password multiple times. Reading Internal Order ID file. \| 2020-01-07 08:31:10.890 Reading Trade Orders file. \| 2020-01-07 08:31:11.027 Reading Trade Positions file. \| 2020-01-07 08:31:11.028 Reading Account Balance file. \| 2020-01-07 08:31:11.028 UDPListener (1456). Port 22904 \| Listening on UDP port 22904. \| 2020-01-07 08:31:11.069 Software version: 2017 64-bit \| 2020-01-07 08:31:11.070 Usage end date: 2020-09-04 \| 2020-01-07 08:31:11.070 Enabled for: Advanced Features 2. \| 2020-01-07 08:31:11.070 Enabled for: Sierra Chart Historical Data Service. \| 2020-01-07 08:31:11.070 Enabled for: Delayed Denali Real-Time Exchange Data Feed. \| 2020-01-07 08:31:11.070 Allow Support for Sierra Chart Data Feeds is enabled. \| 2020-01-07 08:31:11.070 Current selected Data/Trading service: CTS T4 FIX \| 2020-01-07 08:31:11.070 Custom symbol settings values: enabled \| 2020-01-07 08:31:11.070 Chart Update Interval: 500 \| 2020-01-07 08:31:11.070 Intraday Data Storage Time Unit: 0 \| 2020-01-07 08:31:11.070 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2020-01-07 08:31:11.070 2020-01-07 08:31:11 Local computer time \| 2020-01-07 08:31:11.070 2020-01-07 13:31:11 Local computer time in UTC \| 2020-01-07 08:31:11.070 2020-01-07 08:31:11 Local computer time in SC Time Zone \| 2020-01-07 08:31:11.070 2020-01-07 13:31:10 Server time in UTC \| 2020-01-07 08:31:11.070 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2020-01-07 08:31:11.070 Program path: C:\SierraChart\ \| 2020-01-07 08:31:11.070 Data Files path: C:\SierraChart\Data\ \| 2020-01-07 08:31:11.070 OS Version Number: 10.0 \| 2020-01-07 08:31:11.070 Locale Setting: C \| 2020-01-07 08:31:11.070 DLLs: emini-player_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, VolumeComparison_64-sierra-v1941.dll \| 2020-01-07 08:31:11.071 Created the DTC Protocol server. \| 2020-01-07 08:31:11.076 DTC Protocol Server listening on port 11099. \| 2020-01-07 08:31:11.079 Created the DTC Protocol historical data server. \| 2020-01-07 08:31:11.079 HD Server Manager \| Listening on port 11098 \| 2020-01-07 08:31:11.081 Checking for new symbol settings. Requested symbol settings MD5 for service code cts. Request ID: 1. \| 2020-01-07 08:31:11.082 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2020-01-07 08:31:11.109 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2020-01-07 08:31:11.232 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2020-01-07 08:31:11.232 Received 5 login tokens. \| 2020-01-07 08:31:11.574 Symbol settings MD5 received. Request ID: 1. \| 2020-01-07 08:31:11.670 Symbol settings are up-to-date for cts. \| 2020-01-07 08:31:11.670 CTS T4 FIX \| Connecting to CTS Live server fix.t4login.com:10443 \| 2020-01-07 08:31:16.670 CTS T4 FIX \| Firm: 895 \| 2020-01-07 08:31:16.670 CTS FIX socket (1) \| Creating socket. Using TLS 1.0. \| 2020-01-07 08:31:16.711 CTS FIX socket (1) \| Connecting to IP: 74.201.6.106. \| 2020-01-07 08:31:16.711 CTS FIX: Connected to FIX server. \| 2020-01-07 08:31:16.746 CTS FIX \| Sending the Logon message. LocalCompID=SierraChart \| 2020-01-07 08:31:16.949 CTS FIX (Recv) >> 8=FIX.4.29=12635=534=149=89556=SierraChart50=T4FIX52=20200107-13:31:18.36858=Firm does not have permission to access this application10=217 \| 2020-01-07 08:31:17.958 CTS FIX socket (1) \| Socket gracefully closed by remote side. \| 2020-01-07 08:31:17.958 CTS FIX: Received a Logout message. Text = Firm does not have permission to access this application \| 2020-01-07 08:31:17.958 CTS FIX: Sending a Logout message. Text = Received Logout message. \| 2020-01-07 08:31:17.959 CTS FIX (Send) > 8=FIX.4.29=12635=534=149=89556=SierraChart50=T4FIX52=20200107-13:31:22.74858=Firm does not have permission to access this application10=214 \| 2020-01-07 08:31:22.338 CTS FIX socket (1) \| Socket gracefully closed by remote side. \| 2020-01-07 08:31:22.338 CTS FIX: Received a Logout message. Text = Firm does not have permission to access this application \| 2020-01-07 08:31:22.338 CTS FIX: Sending a Logout message. Text = Received Logout message. \| 2020-01-07 08:31:22.338 CTS FIX (Send) > 8=FIX.4.29=12635=534=149=89556=SierraChart50=T4FIX52=20200107-13:32:24.24858=Firm does not have permission to access this application10=212 \| 2020-01-07 08:32:23.841 CTS FIX: Received a Logout message. Text = Firm does not have permission to access this application \| 2020-01-07 08:32:23.841 CTS FIX socket (1) \| Socket gracefully closed by remote side. \| 2020-01-07 08:32:23.841 CTS FIX: Sending a Logout message. Text = Received Logout message. \| 2020-01-07 08:32:23.841 CTS FIX (Send) > 8=FIX.4.29=12635=534=149=89556=SierraChart50=T4FIX52=20200107-13:34:39.47858=Firm does not have permission to access this application10=225 \| 2020-01-07 08:34:39.034 CTS FIX: Received a Logout message. Text = Firm does not have permission to access this application \| 2020-01-07 08:34:39.034 CTS FIX: Sending a Logout message. Text = Received Logout message. \| 2020-01-07 08:34:39.034 CTS FIX (Send) > 8=FIX.4.29=12635=534=149=89556=SierraChart50=T4FIX52=20200107-13:45:12.36058=Firm does not have permission to access this application10=208 \| 2020-01-07 08:45:11.921 CTS FIX: Received a Logout message. Text = Firm does not have permission to access this application \| 2020-01-07 08:45:11.921 CTS FIX: Sending a Logout message. Text = Received Logout message. \| 2020-01-07 08:45:11.921 CTS FIX (Send) > 8=FIX.4.29=12635=534=149=89556=SierraChart50=T4FIX52=20200107-13:45:16.50858=Firm does not have permission to access this application10=216 \| 2020-01-07 08:45:16.077 CTS FIX: Received a Logout message. Text = Firm does not have permission to access this application \| 2020-01-07 08:45:16.077 CTS FIX: Sending a Logout message. Text = Received Logout message. \| 2020-01-07 08:45:16.077 CTS FIX (Send)

[2020-01-07 19:10:33] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You are getting the following error: CTS FIX: Received a Logout message. Text = Firm does not have permission to access this application Refer to the set up instructions here: https://www.sierrachart.com/index.php?page=doc/CTS_T4.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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