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Direct MessagesDate/Time: Mon, 29 Apr 2024 10:27:38 +0000
not able to get historical spreads data
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| [2020-01-07 15:51:58] |
| User879759 - Posts: 1 |
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Hi SC, I have not activated any exchange yet, as i will enable netting for my account at a later date. However i am not able to access even historical spread data after enabling the Sierra Exchange Data Feed on my account. (error message attached previosuly). To the best of my knowledge, i should have access to historical spreads after enabling the Data Feed. Let me know if i need to do anything else. message log error: Triggering next historical data download in queue. | 2020-01-06 10:01:41.977 Socket (1) | Socket gracefully closed by remote side. | 2020-01-06 10:01:42.220 Socket (1) | Closed. | 2020-01-06 10:01:42.220 Using SC exchange feed2. Symbol: ZS~.FUT_SPREAD.CBOT | 2020-01-06 10:15:11.732 Delayed Denali Exchange Data Feed not enabled. c_ServiceManager::GetOrSearchForSymbolsUsingServiceClient | 2020-01-06 10:15:11.732 Using SC exchange feed2. Symbol: ZS~.FUT_SPREAD.CBOT | 2020-01-06 10:15:29.069 Delayed Denali Exchange Data Feed not enabled. c_ServiceManager::GetOrSearchForSymbolsUsingServiceClient | 2020-01-06 10:15:29.069 Using SC exchange feed2. Symbol: ZS~.FUT_SPREAD.CBOT | 2020-01-06 10:15:30.557 Delayed Denali Exchange Data Feed not enabled. c_ServiceManager::GetOrSearchForSymbolsUsingServiceClient | 2020-01-06 10:15:30.557 |
| [2020-01-07 21:52:03] |
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We are looking into this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-07 23:36:19] |
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This will be resolved in version 2033 coming out in about 30 minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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