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CME OPTIONS REAL TIME DATA NOT LOADING

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[2020-01-03 12:10:32] #1 [Go To First Post]
User363775 - Posts: 25
Hi team, I get the error message that: cme trading account required when I try to load options data, I clicked get options from the list and its not loading. I am sure I am eligible for CME futures options or stock options data as per my subscription, please advise? REgards, Jackson

[2020-01-03 12:12:28] #2 [Go To First Post]
User363775 - Posts: 25
PLease ignore question I found my solution apologies

[2020-01-03 18:44:34] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
CME group options data is only provided through our Denali Exchange Data Feed now: Denali Exchange Data Feed We will switch you over for free this month. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-03 18:44:41

[2020-01-03 20:16:03] #4 [Go To First Post]
User363775 - Posts: 25
Please dont switch me over for free yet, I need eurex data soon as well, and 2 connections looking to increase to 200 symbol, if I want to have options data as well, does that mean everytime I wana trade European products I have to switch back from Denali exchange data feed to Sierrachart real time data feed? For any reason if Denali data feed expereience technical issues, will I still be able to gain access to real time CME DATA through sierrachart real time data feed?

[2020-01-03 21:58:44] #5 [Go To First Post]
User363775 - Posts: 25
Also is live US equities market depth available through current sierrachart data feed?

[2020-01-04 04:37:55] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Ok we will not make any changes. if I want to have options data as well, does that mean everytime I wana trade European products I have to switch back from Denali exchange data feed to Sierrachart real time data feed? No. The Sierra Chart Exchange Data Feed and the Denali Exchange Data Feed can be used together at the same time. For any reason if Denali data feed expereience technical issues, will I still be able to gain access to real time CME DATA through sierrachart real time data feed? This data feed is designed in such a way, that there is not going to be a problem. And so far there never has been. Also is live US equities market depth available through current sierrachart data feed? No. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-04 04:38:17

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