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Date/Time: Tue, 30 Apr 2024 12:53:52 +0000



Sybol

View Count: 1485

[2013-12-31 17:37:30]
robna - Posts: 18
Cannot get Sierra chart to take new quarter. YM-201403-ECBOT. It will not connect and on Chart setting it still has the old year.
[2013-12-31 18:32:32]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to change the symbol of the chart:
http://www.sierrachart.com/index.php?l=doc/doc_SwitchingSymbols.html#ChangingChartSymbol

If you have trouble connecting to the data and trading server, then post a copy of the Message Log, by following these steps:
https://www.sierrachart.com/index.php?l=PostingInformation.php#log
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-12-31 22:55:54]
robna - Posts: 18
Software version: 1068 | 2013-12-31 16:52:11
Usage end date: 2014-01-08 | 2013-12-31 16:52:11
Enabled for: Sierra Chart Historical Data Service. | 2013-12-31 16:52:11
Active service: Interactive Brokers | 2013-12-31 16:52:11
Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-12-31 16:52:11
2013-12-31 16:52:11 Local computer clock time | 2013-12-31 16:52:11
2013-12-31 22:52:11 GMT time | 2013-12-31 16:52:11
2013-12-31 16:52:11 Time zone adjusted time | 2013-12-31 16:52:11
Time difference to server time: 0 seconds. | 2013-12-31 16:52:11
Program path: C:\SierraChart\ | 2013-12-31 16:52:11
Data Files path: C:\SierraChart\Data\ | 2013-12-31 16:52:11
OS Version Number: 6.1 | 2013-12-31 16:52:11

Checking for new symbol settings for ib | 2013-12-31 16:52:11

Connecting to IB data and trade server: localhost.. Port 7496. | 2013-12-31 16:52:16
Resolved address Bob-PC to IP 127.0.0.1 | 2013-12-31 16:52:16
The network socket is connected. | 2013-12-31 16:52:16
Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2013-12-31 16:52:16
TWS server version: 67 | 2013-12-31 16:52:16
IB: Trader Workstation 9392 or higher is required to connect. TWS server version required: 68 | 2013-12-31 16:52:16
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2013-12-31 16:52:16
To prevent further connection attempts, select 'File >> Disconnect'. | 2013-12-31 16:52:16
Disconnected from IB. | 2013-12-31 16:52:16
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-12-31 16:52:16
Starting TWS auto-login thread. | 2013-12-31 16:52:20
TWS auto-login thread ending. | 2013-12-31 16:52:20


Date Time Of Last Edit: 2013-12-31 23:30:22
[2013-12-31 23:30:37]
Sierra Chart Engineering - Posts: 104368
Update Trader Workstation with this link:
https://download2.interactivebrokers.com/download/tws40_install_latest.exe
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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