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Date/Time: Fri, 28 Feb 2020 14:20:56 +0000



TPO market profile letters

[2020-01-02 11:26:12]
User261786 - Posts: 8 | Ending Date: 2020-05-30
Hi,

The data from TPO letters chart and numbers bars has gone.
It show an empty screen.
I recently made a 3 month payment, Would appreciate help.
Date Time Of Last Edit: 2020-01-02 11:32:11
imagenumbers bars.png / V - Attached On 2020-01-02 11:24:47 UTC - Size: 76.88 KB - 46 views
[2020-01-02 18:54:04]
Sierra Chart Engineering - Posts: 81578 | Ending Date: 2020-06-09
We see you are using Transact and you are running an older version. First thing we want you to do is to update to the current version:
https://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#FastUpdate

And then open a new chart and add a Numbers Bars study. Do you see any problem with the display of the Numbers bars study?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-01-02 18:54:17
[2020-01-02 20:14:03]
User261786 - Posts: 8 | Ending Date: 2020-05-30
Hi, thank for response

yes there is still the same problem.
[2020-01-03 01:24:39]
Devil_On_WallStreet - Posts: 61 | Ending Date: 2017-12-20 [Expired]
Having the same issue. I'm 100% done with TransAct/Infinity. It is clear they are trying to push their clients into their new software. I can't do business with a company that screws over their clients for the sake of greed(with a highly inferior product). LOVE SIERRA CHARTS and definitely remaining a loyal user, just with a new broker.
[2020-01-03 04:45:13]
Sierra Chart Engineering - Posts: 81578 | Ending Date: 2020-06-09
Follow the instructions here to clear the Message Log:
https://www.sierrachart.com/index.php?page=doc/MessageLog.html#Clearing

Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download".

After about a minute provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-01-03 23:04:38]
User261786 - Posts: 8 | Ending Date: 2020-05-30
I've sent the message log to analysis
[2020-01-04 04:32:09]
Sierra Chart Engineering - Posts: 81578 | Ending Date: 2020-06-09
We do not see the Message Log. Just post it directly here following the instructions:
Follow the instructions here to clear the Message Log:
https://www.sierrachart.com/index.php?page=doc/MessageLog.html#Clearing

Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download".

After about a minute provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-01-13 19:04:51]
User261786 - Posts: 8 | Ending Date: 2020-05-30
Software version: 2031 32-bit | 2020-01-13 13:56:00.744
Enabled for: Sierra Chart Historical Data Service. | 2020-01-13 13:56:00.744
Allow Support for Sierra Chart Data Feeds is enabled. | 2020-01-13 13:56:00.744
Current selected Data/Trading service: TransAct WS | 2020-01-13 13:56:00.744
Custom symbol settings values: disabled | 2020-01-13 13:56:00.744
Chart Update Interval: 40 | 2020-01-13 13:56:00.744
Intraday Data Storage Time Unit: 0 | 2020-01-13 13:56:00.744
Service username command line set: st*** | 2020-01-13 13:56:00.744
Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-01-13 13:56:00.744
2020-01-13 20:56:00 Local computer time | 2020-01-13 13:56:00.744
2020-01-13 18:56:00 Local computer time in UTC | 2020-01-13 13:56:00.744
2020-01-13 13:56:00 Local computer time in SC Time Zone | 2020-01-13 13:56:00.744
2020-01-13 18:52:48 Server time in UTC | 2020-01-13 13:56:00.744
Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-01-13 13:56:00.744
Program path: C:\SierraChart\SierraChartTransActMA\ | 2020-01-13 13:56:00.744
Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ | 2020-01-13 13:56:00.744
OS Version Number: 10.0 | 2020-01-13 13:56:00.745
Locale Setting: C | 2020-01-13 13:56:00.745
DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll, VCValueLevels.dll | 2020-01-13 13:56:00.745
[2020-01-17 01:21:04]
Sierra Chart Engineering - Posts: 81578 | Ending Date: 2020-06-09
We apologize for the delay. This log is not complete and does not give us the data we need. Best we just do a remote assistance call. We will follow up with you on this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-01-26 07:27:14
[2020-01-26 07:15:50]
User261786 - Posts: 8 | Ending Date: 2020-05-30
whats next???
[2020-01-26 07:27:50]
Sierra Chart Engineering - Posts: 81578 | Ending Date: 2020-06-09
Make sure your current telephone number is set here:
https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo

Let us know when that is done.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-01-26 07:27:57
[2020-01-29 20:58:46]
User261786 - Posts: 8 | Ending Date: 2020-05-30
yes, this is the right number
[2020-01-30 15:12:31]
John - SC Support - Posts: 1572 | Ending Date: 2020-04-29
We just tried calling you now (17:11 in Israel) but got no answer. Let us know when would be a good time to call.
[2020-01-30 16:08:49]
User261786 - Posts: 8 | Ending Date: 2020-05-30
It will be good to call in an hour
[2020-01-30 17:22:05]
John - SC Support - Posts: 1572 | Ending Date: 2020-04-29
Called customer. He had already fixed the problem with his TPO charts. But he needed help getting a chartbook to open. We copied the chartbook to the Data directory and it opened just fine. I explained to the customer that he needed to select Edit >> Translate Symbols to Current Service, since the customer is using SC Data - All Services right now and the chartbook was not set to those symbols.

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