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Direct MessagesDate/Time: Fri, 03 May 2024 16:46:42 +0000
issue with nzdjpy historical data
View Count: 1304
| [2019-12-29 12:27:04] |
| Cavalry3162 - Posts: 523 |
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SC, there's a huge spike in the nzdjpy historical data (daily++), see screenshot |
 ksnip_20191229-072533.png / V - Attached On 2019-12-29 12:26:59 UTC - Size: 58.12 KB - 227 views |
| [2019-12-29 21:41:13] |
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That data is from Interactive Brokers. Refer to: Data Errors or Spikes in Charts, Flat or Flat Line Graph, Compressed Graph, Errors with Date/Time Values: 2.2 Historical Charts We have also fully removed all use of Sierra Chart data for IB Forex symbols. This feature is now permanently gone. Instead you need to use this method here: Interactive Brokers Trading Service: Using Sierra Chart Historical and Real-time Forex Data and Trade through Interactive Brokers Account Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-30 09:31:15] |
| Cavalry3162 - Posts: 523 |
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We have also fully removed all use of Sierra Chart data for IB Forex symbols. This feature is now permanently gone.
great job.. you guys really dont give a shit about your users, right? instead of removing just the few where you dont have data for, you remove the whole thing and tell your users to go f theirself. that there might be thousands of hours going down the drain didnt cross your mind, right? its not all about some moving average where you can just switch out the symbol and it just doesnt has edge like it didnt have before. it is not possible for me to do what you suggest: 1. i have put in some serious work in like 65 FX symbols (chart drawings) that are now gone 2. i use watchlists and given the fact that you dont give a shit abt add Trade Symbol to Symbol Settings either it is impossible to work efficiently coz i can not switch symbols properly so, here i am.. probably looking for alternatives to sierra chart just because their devs seem to care only abt theirself |
| [2019-12-30 12:26:05] |
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We are doing what is absolutely right and we made the right decision and there is a proper alternative. There is an alternative which accomplishes the same thing and it is documented here: Interactive Brokers Trading Service: Using Sierra Chart Historical and Real-time Forex Data and Trade through Interactive Brokers Account You still have the ability to access the Sierra Chart Forex data which comes from FXCM while using Interactive Brokers. You can chart this data for both Historical and Intraday charts by simply opening those symbols through File >> Find Symbol >> Forex. And you can also trade from those charts using Interactive Brokers Forex symbols. Let us know if the above link instructions are not clear. Just because one user has an issue which requires a lot of changes as a result of this change does not mean we made a wrong decision. What we have removed is old and outdated and there simply is not a need for it anymore. And it was sloppy because it creates an inconsistency where the data in an intraday chart data file for these Forex symbols can come from different sources at different points in time. 1. What you can do is just change the symbol of the chart to NZDJPY and set the Trade and Current Quote Symbol to the Interactive Brokers Forex symbol. And enable this option: Chart Settings: Show Chart Drawings For Different Symbols (Chart >> Chart Settings >> Chart Drawings menu) But this would not work if there are chart drawings for more than one symbol on the chart. We could see about creating the capability to change the symbol of an existing chart drawing. Would that help? 2. This does not make sense to us because you can set the Trade and Current Quote symbol for a particular specific symbol in the Global Symbol Settings. And there is a reason why we made that change. It was because by clearing the Trade and Current Quote symbol it creates an issue when a user is using a symbol like a micro contract and it gets cleared when there is a rollover, this is an issue. We are only doing our best. There are entire threads which discuss this. And also your conclusion about whether we care about users or not, is completely false. We are acting in the interest of users, by improving Sierra Chart and designing things properly and consistently. And sometimes that involves changes. And finally, if you need to look to an alternative for Sierra Chart, that is perfectly fine with us. Here it is we are doing what is right and correct, and we are only getting complaints. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-30 15:46:50
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| [2019-12-30 13:51:54] |
| Cavalry3162 - Posts: 523 |
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first of all thank you for actually answering my rant. i am really pissed right now, however i am sorry for the choice of words lets take a step back and look what the actual issue is. see both attached chartbooks. which suffer from the same issue. the stocks chartbook has like 500 Stocks in it with a watchlist and the FX chartbook maybe has 100 symbols in it. Every other day i go through each and every one of the entire list and do the following: 1. check if i need to change chart drawings 2. put in or cancel orders i made with IB for the stocks chartbooks i used the "normal stock symbols" and not the IB ones. Maybe that was a mistake but this way the entire chartbook would work with every other data vendor i might use. However, with this chart book i have the issue that - once i closed and reopen Sierra - i can not see any order anymore cause Sierra uses the IB symbology for those orders. So in order to be able to see the orders i would have to update every symbol in the watchlist to IB symbology. however, i can not do that or i would lose all my chart drawings.. those are worth months of work! for the FX chartbook however, i started using the IB symbology and drew all my drawings. However, now you guys decided to drop support for it and i am stuck with the same issue, just reverse. Now you want me to use a "non datafeed" symbol for charting and the datafeed symbol for the order process. to salvage my drawings from the stocks chartbook i had the idea of doing exactly that, i wanted to use the "trade symbol" and it seemed to kinda work at first. However, it does not really work with using an associated watchlist because some symbols do not require a trade symbol (the futures mainly) and also some stocks do not require that (for mystical reasons). So - apart from the PITA adding like 1000 additional symbols to the Symbolinfo - i still couldnt use that functionality because when changing the symbol via watchlist it wont change the trade symbol so i would put in the orders for the wrong instrument! All workarounds are impractical coz i do not use maybe 2 symbols for may chart and wont change them. i cycle through the 600 instruments in like 4 hours - usually. And finally, if you need to look to an alternative for Sierra Chart, that is perfectly fine with us. Here it is we are doing what is right and correct, and we are only getting complaints.
maybe (just maybe) you are only getting complaints coz it might be right for you but not your users? i know, its a crazy idea.. but just a thought.. Date Time Of Last Edit: 2019-12-30 13:53:54
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Private File Private File |
| [2020-01-02 19:44:22] |
| Cavalry3162 - Posts: 523 |
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wow.. not even downloaded the chartbooks..
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| [2020-01-02 19:47:35] |
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We will get to this when we can, please do not be abusive with. You are being completely abusive with us. The problem is with Interactive brokers. Do not dump their problems on us. We are not going to be nice here. We have had enough of this nonsense here. Don't dump interactive brokers trash on us. Your treatment to us is outrageous. Here you are paying interactive brokers all kinds of money we are very little and you are dumping their god damn problems on us. This is outrageous. Apologize to us. And post our response a thousand places on the Internet. Please do. If you give us a chance, we are going to come up with a couple of thoughtful ideas and solutions. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-06 00:55:35
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| [2020-01-02 19:50:18] |
| Cavalry3162 - Posts: 523 |
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i dont fucking apologize to you.. how you treat your customers is a fucking disaster! what the fuck!! i am a customer for years now!! |
| [2020-01-02 19:51:27] |
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Sorry no apologies whatsoever. The fact is we are being overly kind here. Overly kind overly kind.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-02 19:52:20
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| [2020-01-02 21:46:05] |
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We want to be clear we understand the reliance that users place on us and the work efforts with program development specific to Sierra Chart. We will get to this (Estimated within a 2 weeks). We just have not had a time to concentrate on this but there are couple of settings and controls we will be adding like the ability to change the symbol of a chart drawing and some other options related to the Trade and Current Quote Symbol and some explanations. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-02-06 00:53:28] |
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Letting you know we did complete about two weeks ago everything related to this. We just did not get back to this thread and update with details. Posting is also unblocked for your account. We need some time to read over this thread again, but one thing we did is adding the ability to change the symbol of a chart drawing through Tools >> Manage Chart Drawings Window >> Edit Symbol. There is also this new option: Chart >> Chart Settings >> Advanced Settings 3 >> Clear Trade and Current Quote Symbol on Symbol Change Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-06 00:53:51
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| [2020-02-06 08:27:06] |
| Cavalry3162 - Posts: 523 |
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thank you. unfortunately the symbol change for chart drawings does not work with multi select. this is very important though, as i cant possibly change the symbol for thousands of drawings one by one. |
| [2020-02-16 09:15:16] |
| Cavalry3162 - Posts: 523 |
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SC, an info if you saw my feedback would be nice.. its been 10 days now and several releases but the multi-drawing-symbol-change does not work yet, so i dont know if you havent just seen my feedback or you have seen it but not coded it yet.
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| [2020-02-17 00:28:40] |
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We are just getting back to this now. We will implement the symbol change across multiple selected drawings in the Manage Chart Drawings Window.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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