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Direct MessagesDate/Time: Mon, 29 Apr 2024 07:36:23 +0000
I cannot revert below 2017. Above version 2016 all give connection error about CQG WebAPI
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| [2019-12-19 19:54:59] |
| User968981 - Posts: 5 |
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All versions above 2016 give the following connecting error: Connection error message from service CQG WebAPI | Market data logon unsuccessful. Server message: Trader is not enabled to use Sierrachart. Contact your FCM | Date- Time: 2019-12-19 .... I still cannot connect to Sierrachart And reverting to a version below 2017 are not possible. |
| [2019-12-19 20:48:08] |
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We apologize for this. Could you contact your broker and have them activate the CQG Web API? We are checking to see what version you can still use CQG FIX with. And how come you cannot go below 2017? We could do a remote assistance session to help you with that if necessary.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-19 20:49:47] |
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You can use version 1999 or earlier for support for CQG FIX.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-20 18:19:10] |
| User968981 - Posts: 5 |
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I had a problem with answering or clicking the complicating boxes below the message. I could revert to version 1999. However I could still not connect. I get still the error message: Connection error message from service CQG WebAPI | Market data logon unsuccessful. Server message: Trader is not enabled to use Sierrachart. Contact your FCM | Date- Time: .... |
| [2019-12-20 18:44:30] |
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What you now need to do is set Global Settings >> Data/Trade Service Settings >> Service to CQG FIX.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-20 19:19:48] |
| User968981 - Posts: 5 |
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I reverted to Sierrachart 1999. I tried to find Data/Trade-Service CQG-FIX in the list but I couldn't find it. I attached the list of Data/Trade services herewith. |
 list--Data-Trade.Services.jpg / V - Attached On 2019-12-20 19:17:39 UTC - Size: 47.46 KB - 251 views |
| [2019-12-20 19:59:59] |
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We apologize for this. We are checking what is the latest version that supports CQG FIX. Give us a few minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-20 20:04:24
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| [2019-12-20 20:04:04] |
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Version 1997 definitely supports CQG FIX. Follow the instructions here to install 1997: Software Download: Software Rollback Procedure Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-20 20:04:12
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