Home >> Support Board

Support Board

Date/Time: Fri, 03 May 2024 08:15:45 +0000

How to Post a Message for Support

Current Open Position Line - Missing

View Count: 1207

[2019-12-17 16:30:48] #1 [Go To First Post]
SpearChucker - Posts: 101
I have 3 charts in a chartbook that will show lines for open positions and attached orders. The fourth chart only shows the attached order lines. The current open position line is missing. And, this only occurs on live trades. In a Sim trade all lines on all charts appear as expected. Can't find a chart setting that would cause this. What am I missing? Thanks.

[2019-12-18 21:03:03] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Go to the Trade Window for that chart: Basic Trading and the Trade Window: Opening Trade Window for Chart or Trade DOM What is the average price of the Trade Position?: Basic Trading and the Trade Window: Main/C >> Position Quantity@Price: / P: (Compact tab) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-18 21:03:15

[2019-12-24 15:20:06] #3 [Go To First Post]
SpearChucker - Posts: 101
Opened a trade window for that chart (in a live trade, opened from another chart). All fields on the trade window for that chart are blank.

[2019-12-24 18:33:31] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This would indicate that either of the Symbol of the chart or the Trade Account are not set to match the other chart the order/trade was placed from. Refer to: Chart Trading and the Chart DOM: Viewing Orders and Trade Position on the Chart / Trade DOM Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-24 18:33:49

[2019-12-24 20:29:26] #5 [Go To First Post]
SpearChucker - Posts: 101
Yes, I have read that reference. Symbol and Trade Account are the same on all four charts. In this case using symbol GCG20_FUT_COMEX for chart, and MGCG20_FUT_COMEX for trading. With a check in the box - "Use As Trade Only Symbol" (all four charts are the same). On the misbehaving chart I can see working orders. I can cancel and move/adjust working orders on all charts (even the misbehaving chart). I just can't see the open position line on that chart. I did open a DOM for that chart and could see the open position and working orders on the ladder.

[2019-12-26 23:00:42] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We really need to look at this with remote assistance to see what you are seeing because there should not be any trouble here. We really need to see this ourselves and see exactly what is happening. Please make sure your telephone number is set here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Please confirm and then we can call. But actually first make sure this Chart Setting is set far enough back in time to include all of the fills which make up the current position: Chart Settings: Order Fills Start Date-Time (Chart >> Chart Settings >> Trading menu) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-26 23:02:28

[2019-12-27 12:54:11] #7 [Go To First Post]
SpearChucker - Posts: 101
Account information (phone number) is correct. All charts go back far enough to see the fills of the last position.

[2019-12-27 14:06:54] #8 [Go To First Post]
SpearChucker - Posts: 101
After further consideration, I don't think I want to pursue this matter further. I originally thought it was a setting I may have missed that was the reason for the Open Position Line not showing. When I'm managing a live trade, troubleshooting an issue is the last thing on my mind. I can draw a horizontal line on the chart to mark my entry point. Everything else works fine. Thanks for your help.

[2019-12-27 17:03:17] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are happy to look into this because there really should not be a problem. We can call you anytime. We did try calling now but we just got voicemail. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-27 17:04:57

[2019-12-28 05:06:08] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Provide us a screenshot of the Trade Window for the chart when you have this issue next. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-28 05:06:13

[2019-12-31 17:49:46] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
In regards to this, how is Open Position Average Price set in the Chart Settings of the chart where you are not seeing the position line: Chart Settings: Open Position Average Price (Chart >> Chart Settings >> Trading menu) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-12-31 23:05:06] #13 [Go To First Post]
SpearChucker - Posts: 101
There is a difference between charts. The one not showing the Open Position Line is set to "Use External Service Open Position Average Price". The others are set to "Use First In First Out...".

[2019-12-31 23:44:26] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Ok therefore we found the problem. Use "Use First In First Out". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: