Support Board
Date/Time: Mon, 07 Jul 2025 20:46:44 +0000
Index S&P
View Count: 1152
| [2019-12-17 02:21:04] |
| rxtrading - Posts: 33 |
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Hello, I am subscribed to the following equities data feeds: - U.S. Equities (NYSE, NASDAQ, AMEX, BATS) - S&P Indices - CBOE Indices I am trying to pull up serval symbols that are listed under (https://www.sierrachart.com/index.php?page=doc/SierraChart_RealTime_And_Historical_Symbols.php&SymbolsPage=Indices#INDEX-SP) and unable to. For example, when I use the symbol "$S3TR" (S&P 500 Capital Goods [Industry Group] [TR]) it just gives me zeros within the quote board. When I try a chart it says: "Symbol settings not found for current service". ESZ19_FUT_CME [C][M] #18 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-12-16 19:56:46.193 SC Futures Order Routing/Data | Starting real-time market data updates for: $S1TR. ID: 53 | 2019-12-16 19:56:53.328 SC Futures Order Routing/Data | Subscribing to streaming market data in the service client is not supported. Symbol: $S1TR | 2019-12-16 19:56:53.328 SC Futures Order Routing/Data | Requesting security definition data for: $S1TR. ID: 53 | 2019-12-16 19:56:53.328 SC Data - All Services | Real-time data for symbol WIMHY is currently unavailable. | 2019-12-16 20:03:46.619 SC Data - All Services | Received security definition for symbol WIMHY | 2019-12-16 20:04:20.341 SC Data - All Services | Real-time data for symbol WIMHY has been restored. | 2019-12-16 20:04:20.341 SC Futures Order Routing/Data | Starting real-time market data updates for: $S3TR. ID: 54 | 2019-12-16 20:04:55.936 SC Futures Order Routing/Data | Subscribing to streaming market data in the service client is not supported. Symbol: $S3TR | 2019-12-16 20:04:55.936 SC Futures Order Routing/Data | Requesting security definition data for: $S3TR. ID: 54 | 2019-12-16 20:04:55.936 SC Futures Order Routing/Data | Starting real-time market data updates for: $S5TR. ID: 55 | 2019-12-16 20:05:25.065 SC Futures Order Routing/Data | Subscribing to streaming market data in the service client is not supported. Symbol: $S5TR | 2019-12-16 20:05:25.065 SC Futures Order Routing/Data | Requesting security definition data for: $S5TR. ID: 55 | 2019-12-16 20:05:25.065 SC Data - All Services | Real-time data for symbol WIMHY is currently unavailable. | 2019-12-16 20:14:42.309 SC Data - All Services | Received security definition for symbol WIMHY | 2019-12-16 20:15:16.079 SC Data - All Services | Real-time data for symbol WIMHY has been restored. | 2019-12-16 20:15:16.079 Thanks, Matthew Date Time Of Last Edit: 2019-12-17 04:14:47
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 Screenshot-Index S&P.jpg / V - Attached On 2019-12-17 02:09:17 UTC - Size: 501.42 KB - 333 views |
| [2019-12-17 04:19:00] |
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These symbols have now been added. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-17 13:58:28] |
| rxtrading - Posts: 33 |
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Do I need to send you every symbol I want to look at??? If so, I have a fairly long list. Thanks, Matthew |
| [2019-12-17 14:23:21] |
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What we have done for now is added a universal pattern for the symbols to route the market data requests correctly: $**** Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings We can add all of the specific symbols but there are just so many of them and it is a performance impact. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-17 14:23:35
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| [2019-12-17 14:43:48] |
| rxtrading - Posts: 33 |
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Here's the list of symbols that are currently not working that I would like to use: $UXJB $U7BD $U4FD $U9DD $U8HF $U2BD $U6DF $UYBH $U9DB $U5BB $U5BD $UYBB $U4BN $UYBF $U5DF $U2BB $U4FH $U6DD $U9FB $UNBD $U9BF $U0BB $VXMT |
| Screenshot-17-DEC-2019.jpg / V - Attached On 2019-12-17 14:41:04 UTC - Size: 197.02 KB - 332 views |
| [2019-12-17 14:45:04] |
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Thank you. We will add those.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-18 04:56:16] |
| rxtrading - Posts: 33 |
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Hello, when will those symbols be available? I have refreshed the symbol list and recycled my connection several times today and it's still not working.
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| [2019-12-18 13:03:02] |
| Sierra_Chart Engineering - Posts: 20111 |
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They have now been added.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-18 15:05:08] |
| rxtrading - Posts: 33 |
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The names have populated. However, I'm not receiving any updated data. I am getting this in my log for each of the assets that you added. I have updated the symbols and disconnected and reconnect a few times already. $U6DF Daily #5 | Reloading chart. | 2019-12-18 09:02:45.448 $U6DF Daily #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: D:\SierraChart\Data\$U6DF.dly | 2019-12-18 09:02:45.464 No historical data client is currently set to download historical Daily data for $U6DF. | 2019-12-18 09:02:45.935 |
| [2019-12-18 15:20:28] |
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Go to that chart and follow the below instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-18 15:35:43] |
| rxtrading - Posts: 33 |
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Software version: 2021 64-bit | 2019-12-18 09:34:02.394 Usage end date: 2020-06-10 | 2019-12-18 09:34:02.394 Enabled for: Advanced Features 2. | 2019-12-18 09:34:02.394 Enabled for: Sierra Chart Historical Data Service. | 2019-12-18 09:34:02.394 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2019-12-18 09:34:02.394 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2019-12-18 09:34:02.394 Enabled for exchange: INDEXES_DATA_BARCHART | 2019-12-18 09:34:02.394 Enabled for exchange: CME (Trading Account Required) | 2019-12-18 09:34:02.394 Enabled for exchange: CBOT (Trading Account Required) | 2019-12-18 09:34:02.394 Enabled for exchange: COMEX (Trading Account Required) | 2019-12-18 09:34:02.394 Enabled for exchange: NYMEX (Trading Account Required) | 2019-12-18 09:34:02.394 Enabled for exchange: S&P Indices | 2019-12-18 09:34:02.394 Enabled for exchange: CBOE Indices | 2019-12-18 09:34:02.394 Enabled for exchange: U.S. Equities (NYSE, NASDAQ, AMEX, BATS) | 2019-12-18 09:34:02.394 Enabled for exchange: BATS (NYSE, NASDAQ) | 2019-12-18 09:34:02.394 Enabled for exchange: CFE Futures | 2019-12-18 09:34:02.394 Enabled for exchange: CME (Trading Account Required) - S&P Indices | 2019-12-18 09:34:02.394 Received 1 data feed usernames. | 2019-12-18 09:34:02.394 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-12-18 09:34:02.394 Current selected Data/Trading service: SC Futures Order Routing/Data | 2019-12-18 09:34:02.394 Custom symbol settings values: enabled | 2019-12-18 09:34:02.394 Chart Update Interval: 500 | 2019-12-18 09:34:02.394 Intraday Data Storage Time Unit: 0 | 2019-12-18 09:34:02.394 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-12-18 09:34:02.394 2019-12-18 09:34:02 Local computer time | 2019-12-18 09:34:02.394 2019-12-18 15:34:02 Local computer time in UTC | 2019-12-18 09:34:02.394 2019-12-18 09:34:02 Local computer time in SC Time Zone | 2019-12-18 09:34:02.394 2019-12-15 16:28:11 Server time in UTC | 2019-12-18 09:34:02.394 Local computer UTC time and Server UTC time difference: 1 seconds. | 2019-12-18 09:34:02.394 Program path: D:\SierraChart\ | 2019-12-18 09:34:02.394 Data Files path: D:\SierraChart\Data\ | 2019-12-18 09:34:02.394 OS Version Number: 10.0 | 2019-12-18 09:34:02.395 Locale Setting: C | 2019-12-18 09:34:02.395 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-12-18 09:34:02.396 No historical data client is currently set to download historical Daily data for $U6DF. | 2019-12-18 09:34:31.688 |
| [2019-12-18 16:29:01] |
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We see what the problem is. There are additional symbol settings we need to configure for the cash indices with the Sierra Chart order routing service.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-18 16:49:04] |
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This is now resolved. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings To re-download the data in the chart: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-18 17:19:26] |
| rxtrading - Posts: 33 |
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That fixed the charts. However, the quote board is showing all zeros. This includes assets that are now working on the chart. I have tried to reload them a few times.
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| [2019-12-18 17:43:55] |
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Could we call and have a look at this using remote assistance?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-18 17:53:02] |
| rxtrading - Posts: 33 |
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sure, call when ready. Contact info is up to date
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| [2019-12-18 18:32:05] |
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User called and issue resolved but there is still one symbol that is not updating in real time. We need to look into this on our server.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-19 02:28:33] |
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The issue with $VXMT is resolved. It is a CBOE Index. Not an S&P index.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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