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Cannot connect to data feed
View Count: 790
| [2019-12-09 20:49:33] |
| User261490 - Posts: 9 |
|
I cannot connect to data feed and I cannot update sierra. Account Name: mike87 User Message: No reason provided. ---------------------------------------- Selected Data/Trading service: CQG WebAPI Username for Data/Trading service: PMichal ---------------------------------------- Log: Reading Internal Order ID file. | 2019-12-09 20:01:29 Reading Trade Orders file. | 2019-12-09 20:01:29 Reading Trade Positions file. | 2019-12-09 20:01:29 Account Balance file. | 2019-12-09 20:01:29 UDPListener (1252). Port 22904 | Listening on UDP port 22904. | 2019-12-09 20:01:29 Software version: 1875 64-bit | 2019-12-09 20:01:29 Usage time has ended. Sierra Chart is in Free mode. Features are restricted. | 2019-12-09 20:01:29 To purchase usage time, select 'Help >> Add Usage Credit' on the menu. | 2019-12-09 20:01:29 * Allow Support for Sierra Chart Data Feeds is enabled. | 2019-12-09 20:01:29 Current selected Data/Trading service: CQG WebAPI | 2019-12-09 20:01:29 Chart Update Interval: 500 | 2019-12-09 20:01:29 Intraday Data Storage Time Unit: 0 | 2019-12-09 20:01:29 Time Zone: +00:00:00 (UTC+00) | 2019-12-09 20:01:29 2019-12-09 21:01:28 Local computer time | 2019-12-09 20:01:29 2019-12-09 20:01:28 Local computer time in UTC | 2019-12-09 20:01:29 2019-12-09 20:01:28 Local computer time in SC Time Zone | 2019-12-09 20:01:29 2019-12-09 20:01:28 Server time in UTC | 2019-12-09 20:01:29 Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-12-09 20:01:29 Program path: C:\SierraChart\ | 2019-12-09 20:01:29 Data Files path: C:\SierraChart\Data\ | 2019-12-09 20:01:29 OS Version Number: 10.0 | 2019-12-09 20:01:29 Locale Setting: C | 2019-12-09 20:01:29 DLLs: Trade29CustomStudies.dll, Trade29CustomStudies_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, WemMarketOrdersV3.dll, WemMarketOrdersV3_64.dll | 2019-12-09 20:01:29 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. | 2019-12-09 20:01:29 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2019-12-09 20:01:29 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Connecting to IP: 46.4.97.203. | 2019-12-09 20:01:29 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-12-09 20:01:29 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-12-09 20:01:29 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-12-09 20:01:29 Received 5 login tokens. | 2019-12-09 20:01:29 Symbol settings MD5 received. Request ID: 1. | 2019-12-09 20:01:29 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Creating socket. Using TLS 1.2. | 2019-12-09 20:01:29 Requested symbol settings for service code cqg. Request ID: 2. Overwrite = on. | 2019-12-09 20:01:29 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Connecting to IP: 46.4.97.203. | 2019-12-09 20:01:29 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. | 2019-12-09 20:01:29 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2019-12-09 20:01:29 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Closed. | 2019-12-09 20:01:29 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. | 2019-12-09 20:01:29 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | 2019-12-09 20:01:29 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Closed. | 2019-12-09 20:01:29 Symbol settings received. Request ID: 2. | 2019-12-09 20:01:30 Processed 1243 symbol settings. | 2019-12-09 20:01:30 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Shutdown started. Waiting for graceful close. | 2019-12-09 20:01:30 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Socket gracefully closed by remote side. | 2019-12-09 20:01:30 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Closed. | 2019-12-09 20:01:30 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2019-12-09 20:01:31 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 46.4.97.203. | 2019-12-09 20:01:31 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-12-09 20:01:31 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-12-09 20:01:31 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-12-09 20:01:31 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2019-12-09 20:01:32 A request for the latest software update has been made. | 2019-12-09 20:01:32 * The update is being downloaded in the background. When it is complete, you will be prompted. | 2019-12-09 20:01:32 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 46.4.97.203. | 2019-12-09 20:01:32 Download for software update has been redirected. Request ID: 1 -> 2 | 2019-12-09 20:01:32 HTTPS connection ID:2 to download2.sierrachart.com:443 for request ID:2 (2) | Creating socket. Using TLS 1.2. | 2019-12-09 20:01:32 HTTPS connection ID:2 to download2.sierrachart.com:443 for request ID:2 (2) | Connecting to IP: 88.99.0.216. | 2019-12-09 20:01:32 File has been written to: C:\SierraChart\SierraChartFileDownloader.exe. File Size: 19 bytes. | 2019-12-09 20:01:32 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-12-09 20:01:32 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-12-09 20:01:32 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-12-09 20:01:32 Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2019-12-09 20:01:34 * HTTPS connection ID:2 to download2.sierrachart.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. | 2019-12-09 20:01:53 HTTPS connection ID:2 to download2.sierrachart.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2019-12-09 20:01:53 HTTPS connection ID:2 to download2.sierrachart.com:443 for request ID:2 (2) | Closed. | 2019-12-09 20:01:53 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2019-12-09 20:01:55 The message log has been sent to support. | 2019-12-09 20:01:55 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 46.4.97.203. | 2019-12-09 20:01:55 Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2019-12-09 20:01:56 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-12-09 20:01:56 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-12-09 20:01:56 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-12-09 20:01:56 |
| [2019-12-09 22:25:22] |
| John - SC Support - Posts: 31334 |
|
The first thing to note is that the account that you are logged into Sierra Chart with is an expired account and is different from the one that you posted to this board with, as the account you posted with is active. We can tell by this line in the message log: Usage time has ended. Sierra Chart is in Free mode. Features are restricted. | 2019-12-09 20:01:29
Therefore, log into Sierra Chart with your active account by following these instructions: Sierra Chart - Software Login Instructions: Login with a Different Sierra Chart Account Name Then try to update the software. If you still have a problem with the update, let us know the exact issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-09 22:49:52] |
| User261490 - Posts: 9 |
|
This is my account - I log into Sierra with this name - mike87 and my pasword. Or I dont understand where to find correct account name? Thank you. Account Name: mike87 Current Usage Time Ending Date: 2020-07-21 23:59:59 UTC 226 Days Current Service Package: 5 Service Package Enabled For Renewal: 5 - Advanced (For 12 Months) - 302.4 USD / 12 Months | 25.2 USD/Month | 30% Discount Change Package or Set Service Package For Renewal Allowed Systems: 0 out of a total of 2 system(s) are currently being used. Services Balance: 0.88 USD - Make Payment Affiliate ID: default Account Creation Date: 2017-01-30 Last Login: 2019-12-09 20:48:24 (1.74 hours ago) | Restricted Trading Accounts: . |
| [2019-12-09 23:02:23] |
| John - SC Support - Posts: 31334 |
|
The Message Log that you posted above shows that the login from which that was taken was not an active account. We do not know what happened there. Anyway, please post another Message Log so we can see what is happening. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-09 23:11:13] |
| User261490 - Posts: 9 |
|
I think the message log is the same.. but i log into siera with - mike87 and this is correect is not it? Account Name: mike87 User Message: No reason provided. ---------------------------------------- Selected Data/Trading service: CQG WebAPI Username for Data/Trading service: PMichal ---------------------------------------- Log: Reading Internal Order ID file. | 2019-12-09 23:08:01 Reading Trade Orders file. | 2019-12-09 23:08:01 Reading Trade Positions file. | 2019-12-09 23:08:01 Account Balance file. | 2019-12-09 23:08:01 UDPListener (1260). Port 22904 | Listening on UDP port 22904. | 2019-12-09 23:08:01 Software version: 1875 64-bit | 2019-12-09 23:08:01 Usage time has ended. Sierra Chart is in Free mode. Features are restricted. | 2019-12-09 23:08:01 To purchase usage time, select 'Help >> Add Usage Credit' on the menu. | 2019-12-09 23:08:01 * Allow Support for Sierra Chart Data Feeds is enabled. | 2019-12-09 23:08:01 Current selected Data/Trading service: CQG WebAPI | 2019-12-09 23:08:01 Chart Update Interval: 500 | 2019-12-09 23:08:01 Intraday Data Storage Time Unit: 0 | 2019-12-09 23:08:01 Time Zone: +00:00:00 (UTC+00) | 2019-12-09 23:08:01 2019-12-10 00:08:00 Local computer time | 2019-12-09 23:08:01 2019-12-09 23:08:00 Local computer time in UTC | 2019-12-09 23:08:01 2019-12-09 23:08:00 Local computer time in SC Time Zone | 2019-12-09 23:08:01 2019-12-09 23:08:00 Server time in UTC | 2019-12-09 23:08:01 Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-12-09 23:08:01 Program path: C:\SierraChart\ | 2019-12-09 23:08:01 Data Files path: C:\SierraChart\Data\ | 2019-12-09 23:08:01 OS Version Number: 10.0 | 2019-12-09 23:08:01 Locale Setting: C | 2019-12-09 23:08:01 DLLs: Trade29CustomStudies.dll, Trade29CustomStudies_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, WemMarketOrdersV3.dll, WemMarketOrdersV3_64.dll | 2019-12-09 23:08:01 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. | 2019-12-09 23:08:01 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2019-12-09 23:08:01 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Connecting to IP: 46.4.97.203. | 2019-12-09 23:08:01 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-12-09 23:08:01 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-12-09 23:08:01 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-12-09 23:08:01 Received 5 login tokens. | 2019-12-09 23:08:01 Symbol settings MD5 received. Request ID: 1. | 2019-12-09 23:08:01 Symbol settings are up-to-date for cqg. | 2019-12-09 23:08:01 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. | 2019-12-09 23:08:01 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2019-12-09 23:08:01 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Closed. | 2019-12-09 23:08:01 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. | 2019-12-09 23:08:01 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | 2019-12-09 23:08:01 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Closed. | 2019-12-09 23:08:01 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2019-12-09 23:08:03 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 46.4.97.203. | 2019-12-09 23:08:03 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-12-09 23:08:03 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-12-09 23:08:03 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-12-09 23:08:03 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2019-12-09 23:08:04 A request for the latest software update has been made. | 2019-12-09 23:08:04 * The update is being downloaded in the background. When it is complete, you will be prompted. | 2019-12-09 23:08:04 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 46.4.97.203. | 2019-12-09 23:08:04 Download for software update has been redirected. Request ID: 1 -> 2 | 2019-12-09 23:08:04 HTTPS connection ID:2 to download2.sierrachart.com:443 for request ID:2 (2) | Creating socket. Using TLS 1.2. | 2019-12-09 23:08:04 HTTPS connection ID:2 to download2.sierrachart.com:443 for request ID:2 (2) | Connecting to IP: 88.99.0.216. | 2019-12-09 23:08:04 File has been written to: C:\SierraChart\SierraChartFileDownloader.exe. File Size: 19 bytes. | 2019-12-09 23:08:04 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-12-09 23:08:05 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-12-09 23:08:05 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-12-09 23:08:05 Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2019-12-09 23:08:06 * HTTPS connection ID:2 to download2.sierrachart.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. | 2019-12-09 23:08:11 HTTPS connection ID:2 to download2.sierrachart.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2019-12-09 23:08:11 HTTPS connection ID:2 to download2.sierrachart.com:443 for request ID:2 (2) | Closed. | 2019-12-09 23:08:11 |
| [2019-12-09 23:29:36] |
| John - SC Support - Posts: 31334 |
|
Follow these instructions to force a connection to our servers and update your account information. Then post the message log again: Sierra Chart - Software Login Instructions: Forced Login For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-09 23:49:49] |
| User261490 - Posts: 9 |
|
With force login: Account Name: mike87 User Message: No reason provided. ---------------------------------------- Selected Data/Trading service: CQG WebAPI Username for Data/Trading service: PMichal ---------------------------------------- Log: Reading Internal Order ID file. | 2019-12-09 23:48:26 Reading Trade Orders file. | 2019-12-09 23:48:26 Reading Trade Positions file. | 2019-12-09 23:48:26 Account Balance file. | 2019-12-09 23:48:26 UDPListener (1252). Port 22904 | Listening on UDP port 22904. | 2019-12-09 23:48:26 Software version: 1875 64-bit | 2019-12-09 23:48:26 Usage time has ended. Sierra Chart is in Free mode. Features are restricted. | 2019-12-09 23:48:26 To purchase usage time, select 'Help >> Add Usage Credit' on the menu. | 2019-12-09 23:48:26 * Allow Support for Sierra Chart Data Feeds is enabled. | 2019-12-09 23:48:26 Current selected Data/Trading service: CQG WebAPI | 2019-12-09 23:48:26 Chart Update Interval: 500 | 2019-12-09 23:48:26 Intraday Data Storage Time Unit: 0 | 2019-12-09 23:48:26 Time Zone: +00:00:00 (UTC+00) | 2019-12-09 23:48:26 2019-12-10 00:48:26 Local computer time | 2019-12-09 23:48:26 2019-12-09 23:48:26 Local computer time in UTC | 2019-12-09 23:48:26 2019-12-09 23:48:26 Local computer time in SC Time Zone | 2019-12-09 23:48:26 2019-12-09 23:48:25 Server time in UTC | 2019-12-09 23:48:26 Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-12-09 23:48:26 Program path: C:\SierraChart\ | 2019-12-09 23:48:26 Data Files path: C:\SierraChart\Data\ | 2019-12-09 23:48:26 OS Version Number: 10.0 | 2019-12-09 23:48:26 Locale Setting: C | 2019-12-09 23:48:26 DLLs: Trade29CustomStudies.dll, Trade29CustomStudies_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, WemMarketOrdersV3.dll, WemMarketOrdersV3_64.dll | 2019-12-09 23:48:26 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. | 2019-12-09 23:48:26 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2019-12-09 23:48:26 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Connecting to IP: 46.4.97.203. | 2019-12-09 23:48:26 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-12-09 23:48:26 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-12-09 23:48:26 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-12-09 23:48:26 Received 5 login tokens. | 2019-12-09 23:48:26 Symbol settings MD5 received. Request ID: 1. | 2019-12-09 23:48:26 Symbol settings are up-to-date for cqg. | 2019-12-09 23:48:26 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. | 2019-12-09 23:48:27 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2019-12-09 23:48:27 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Closed. | 2019-12-09 23:48:27 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. | 2019-12-09 23:48:27 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | 2019-12-09 23:48:27 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Closed. | 2019-12-09 23:48:27 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2019-12-09 23:48:28 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 46.4.97.203. | 2019-12-09 23:48:28 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-12-09 23:48:29 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-12-09 23:48:29 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-12-09 23:48:29 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2019-12-09 23:48:29 A request for the latest software update has been made. | 2019-12-09 23:48:29 * The update is being downloaded in the background. When it is complete, you will be prompted. | 2019-12-09 23:48:29 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 46.4.97.203. | 2019-12-09 23:48:29 Download for software update has been redirected. Request ID: 1 -> 2 | 2019-12-09 23:48:29 HTTPS connection ID:2 to download2.sierrachart.com:443 for request ID:2 (2) | Creating socket. Using TLS 1.2. | 2019-12-09 23:48:29 HTTPS connection ID:2 to download2.sierrachart.com:443 for request ID:2 (2) | Connecting to IP: 88.99.0.216. | 2019-12-09 23:48:29 File has been written to: C:\SierraChart\SierraChartFileDownloader.exe. File Size: 19 bytes. | 2019-12-09 23:48:30 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-12-09 23:48:30 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-12-09 23:48:30 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-12-09 23:48:30 Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2019-12-09 23:48:31 * HTTPS connection ID:2 to download2.sierrachart.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. | 2019-12-09 23:48:34 HTTPS connection ID:2 to download2.sierrachart.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2019-12-09 23:48:34 HTTPS connection ID:2 to download2.sierrachart.com:443 for request ID:2 (2) | Closed. | 2019-12-09 23:48:34 |
| [2019-12-09 23:56:06] |
| John - SC Support - Posts: 31334 |
|
Ok, I do not know why the Message Log is showing that Sierra Chart is in Free Usage Mode, when you have an active paid account. But, let's concentrate on getting you updated. What happens when you try to update Sierra Chart? After you try the upgrade, can you please select the button to send the log to support (in the upper right of the install window). We will go forward from there. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-10 11:35:48] |
| User261490 - Posts: 9 |
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Sierra ask me on start - the software update has been downloaded, but when I click yes - sierra will close and nothing happend - image in Attachment When I try to download current version from menu in siera this is the log: Reading Internal Order ID file. | 2019-12-10 11:28:39 Reading Trade Orders file. | 2019-12-10 11:28:39 Reading Trade Positions file. | 2019-12-10 11:28:39 Account Balance file. | 2019-12-10 11:28:39 UDPListener (1160). Port 22904 | Listening on UDP port 22904. | 2019-12-10 11:28:39 Software version: 1875 64-bit | 2019-12-10 11:28:39 Usage time has ended. Sierra Chart is in Free mode. Features are restricted. | 2019-12-10 11:28:39 To purchase usage time, select 'Help >> Add Usage Credit' on the menu. | 2019-12-10 11:28:39 * Allow Support for Sierra Chart Data Feeds is enabled. | 2019-12-10 11:28:39 Current selected Data/Trading service: CQG WebAPI | 2019-12-10 11:28:39 Chart Update Interval: 500 | 2019-12-10 11:28:39 Intraday Data Storage Time Unit: 0 | 2019-12-10 11:28:39 Time Zone: +00:00:00 (UTC+00) | 2019-12-10 11:28:39 2019-12-10 12:28:38 Local computer time | 2019-12-10 11:28:39 2019-12-10 11:28:38 Local computer time in UTC | 2019-12-10 11:28:39 2019-12-10 11:28:38 Local computer time in SC Time Zone | 2019-12-10 11:28:39 2019-12-10 11:28:39 Server time in UTC | 2019-12-10 11:28:39 Local computer UTC time and Server UTC time difference: 1 seconds. | 2019-12-10 11:28:39 Program path: C:\SierraChart\ | 2019-12-10 11:28:39 Data Files path: C:\SierraChart\Data\ | 2019-12-10 11:28:39 OS Version Number: 10.0 | 2019-12-10 11:28:39 Locale Setting: C | 2019-12-10 11:28:39 DLLs: Trade29CustomStudies.dll, Trade29CustomStudies_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, WemMarketOrdersV3.dll, WemMarketOrdersV3_64.dll | 2019-12-10 11:28:39 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2019-12-10 11:28:39 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. | 2019-12-10 11:28:39 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Connecting to IP: 46.4.97.203. | 2019-12-10 11:28:39 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-12-10 11:28:39 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-12-10 11:28:39 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-12-10 11:28:39 Received 5 login tokens. | 2019-12-10 11:28:39 Symbol settings MD5 received. Request ID: 1. | 2019-12-10 11:28:39 Symbol settings are up-to-date for cqg. | 2019-12-10 11:28:39 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. | 2019-12-10 11:28:39 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2019-12-10 11:28:39 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Closed. | 2019-12-10 11:28:39 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. | 2019-12-10 11:28:39 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | 2019-12-10 11:28:39 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Closed. | 2019-12-10 11:28:39 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2019-12-10 11:28:41 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 46.4.97.203. | 2019-12-10 11:28:41 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-12-10 11:28:41 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-12-10 11:28:41 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-12-10 11:28:41 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2019-12-10 11:28:42 A request for the latest software update has been made. | 2019-12-10 11:28:42 * The update is being downloaded in the background. When it is complete, you will be prompted. | 2019-12-10 11:28:42 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 46.4.97.203. | 2019-12-10 11:28:42 Download for software update has been redirected. Request ID: 1 -> 2 | 2019-12-10 11:28:42 HTTPS connection ID:2 to download2.sierrachart.com:443 for request ID:2 (2) | Creating socket. Using TLS 1.2. | 2019-12-10 11:28:42 HTTPS connection ID:2 to download2.sierrachart.com:443 for request ID:2 (2) | Connecting to IP: 88.99.0.216. | 2019-12-10 11:28:42 File has been written to: C:\SierraChart\SierraChartFileDownloader.exe. File Size: 19 bytes. | 2019-12-10 11:28:42 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-12-10 11:28:42 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-12-10 11:28:42 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-12-10 11:28:42 Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2019-12-10 11:28:44 * HTTPS connection ID:2 to download2.sierrachart.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. | 2019-12-10 11:30:25 HTTPS connection ID:2 to download2.sierrachart.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2019-12-10 11:30:25 HTTPS connection ID:2 to download2.sierrachart.com:443 for request ID:2 (2) | Closed. | 2019-12-10 11:30:25 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (1) | Creating socket. Using TLS 1.2. | 2019-12-10 11:30:52 A request for the latest software update has been made. | 2019-12-10 11:30:52 * The update is being downloaded in the background. When it is complete, you will be prompted. | 2019-12-10 11:30:52 * HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (1) | Connecting to IP: 46.4.97.203. | 2019-12-10 11:30:52 HTTPS connection ID:4 to download2.sierrachart.com:443 for request ID:4 (2) | Creating socket. Using TLS 1.2. | 2019-12-10 11:30:52 Download for software update has been redirected. Request ID: 3 -> 4 | 2019-12-10 11:30:52 HTTPS connection ID:4 to download2.sierrachart.com:443 for request ID:4 (2) | Connecting to IP: 88.99.0.216. | 2019-12-10 11:30:52 File has been written to: C:\SierraChart\SierraChartFileDownloader.exe. File Size: 19 bytes. | 2019-12-10 11:30:52 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (1) | Shutdown started. Waiting for graceful close. | 2019-12-10 11:30:52 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (1) | Socket gracefully closed by remote side. | 2019-12-10 11:30:52 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (1) | Closed. | 2019-12-10 11:30:52 HTTPS connection ID:4 to download2.sierrachart.com:443 for request ID:4 (2) | Shutdown started. Waiting for graceful close. | 2019-12-10 11:30:57 HTTPS connection ID:4 to download2.sierrachart.com:443 for request ID:4 (2) | Socket gracefully closed by remote side. | 2019-12-10 11:30:57 HTTPS connection ID:4 to download2.sierrachart.com:443 for request ID:4 (2) | Closed. | 2019-12-10 11:30:57 |
| Attachment Deleted. |
1.jpg| [2019-12-10 15:01:57] |
| John - SC Support - Posts: 31334 |
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Click on the following link which will download the installer, which you can then run directly. After you click the link, you may be prompted to either save or run the file, select Run if given the option. Otherwise, it may just save it directly, in which case you want to run it after it has finished downloading (the specific action is dependent on your browser). Let us know what happens when you run the installer this way. https://www.sierrachart.com/downloads/SierraChartFileDownloader.exe For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-10 16:12:55] |
| User261490 - Posts: 9 |
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Thank you for help, everything is ok :-)
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| [2019-12-10 16:22:57] |
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When a particular Sierra Chart version is locked out, it will be in Free Mode. We apologize for the prior misunderstanding in regards to this. Additionally this is the problem: File has been written to: C:\SierraChart\SierraChartFileDownloader.exe. File Size: 19 bytes. | 2019-12-09 23:48:30 The actual installer was never downloaded from the older version. We are looking into this now and we will resolve. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-10 16:31:08] |
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We have resolved the problem where the installer was not being downloaded in an older version.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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