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Date/Time: Fri, 06 Dec 2019 18:10:38 +0000



missing data contract month for PA (Palladium NYMEX) from 11/27/2017 to 2/26/2018

[2019-12-03 01:21:28]
User718576 - Posts: 2
There is a missing data contract month for PA (Palladium NYMEX) from 11/27/2017 to 2/26/2018 daily data. Can you please investigate?
[2019-12-03 03:57:26]
Sierra Chart Engineering - Posts: 78965
First follow the instructions here:
https://www.sierrachart.com/index.php?page=doc/ContinuousFuturesContractCharts.html#ReDownloadingContinuousFuturesContractData
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-12-03 15:04:15]
User718576 - Posts: 2
I followed the instructions provided and yielded the same results. I see all contract months in the Multiple Symbol Selection Window with the missing month (PAH18) and select to delete all data and download. There is still a data gap between 11/27/2017 to 2/26/2018
[2019-12-04 04:15:21]
Sierra Chart Engineering - Posts: 78965
We are definitely not seeing any problem with this at all:
http://www.sierrachart.com/image.php?Image=1575432907833.png


Two things:

You are running an older version. Update:
https://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#FastUpdate

We will not provide support for an older version.

2. Re-download the data in the main instance first. We see you are using a sub instance.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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