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Missing Historical Intraday data on chart.

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[2019-12-01 22:11:50] #1 [Go To First Post]
Walt Dickerson - Posts: 8
I opened Sierra Chart version 2017 and brought up my CL (Nymex Crude) chart. I was missing some data from last week so I choose Edit->Delete All Data and Download. Now I'm missing all the historical intraday data for the entire chart. I can only see the last few days that the chart downloaded from Interactive Brokers. I also tried to update to the pre-release version of Sierra Charts and have the same problem. Here is the message log file: Software version: 2017 64-bit \| 2019-12-01 17:02:01.961 Usage end date: 2020-04-10 \| 2019-12-01 17:02:01.961 Enabled for: Sierra Chart Historical Data Service. \| 2019-12-01 17:02:01.961 Allow Support for Sierra Chart Data Feeds is enabled. \| 2019-12-01 17:02:01.961 Current selected Data/Trading service: Interactive Brokers \| 2019-12-01 17:02:01.961 Custom symbol settings values: disabled \| 2019-12-01 17:02:01.961 Chart Update Interval: 200 \| 2019-12-01 17:02:01.961 Intraday Data Storage Time Unit: 1 \| 2019-12-01 17:02:01.961 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2019-12-01 17:02:01.961 2019-12-01 17:02:01 Local computer time \| 2019-12-01 17:02:01.961 2019-12-01 22:02:01 Local computer time in UTC \| 2019-12-01 17:02:01.961 2019-12-01 17:02:01 Local computer time in SC Time Zone \| 2019-12-01 17:02:01.961 2019-12-01 22:01:26 Server time in UTC \| 2019-12-01 17:02:01.961 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2019-12-01 17:02:01.961 Program path: D:\SierraChart\ \| 2019-12-01 17:02:01.961 Data Files path: D:\SierraChart\Data\ \| 2019-12-01 17:02:01.961 OS Version Number: 10.0 \| 2019-12-01 17:02:01.961 Locale Setting: C \| 2019-12-01 17:02:01.961 DLLs: TradingSystems.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, WaltsStrategies_64.dll, WaltsStudies_64.dll \| 2019-12-01 17:02:01.963 Starting TWS auto-login thread. \| 2019-12-01 17:02:06.168 Interactive Brokers \| Connecting to 127.0.0.1:7496 \| 2019-12-01 17:02:06.168 Socket (1) \| Creating socket. \| 2019-12-01 17:02:06.168 Socket (1) \| Connecting to IP: 127.0.0.1. \| 2019-12-01 17:02:06.168 TWS auto-login thread ending. \| 2019-12-01 17:02:06.169 Interactive Brokers \| Sending API sign: API \| 2019-12-01 17:02:06.670 Interactive Brokers \| Sending client version: v100..136 +PACEAPI. Waiting for acceptance. \| 2019-12-01 17:02:06.670 Interactive Brokers \| TWS server version: 136 \| 2019-12-01 17:02:06.674 Interactive Brokers \| TWS time: 20191201 17:02:05 EST \| 2019-12-01 17:02:06.674 Interactive Brokers \| Connected. Sending Start API command. \| 2019-12-01 17:02:06.925 Interactive Brokers \| Waiting for account information. \| 2019-12-01 17:02:06.926 IB Account information received. \| 2019-12-01 17:02:06.932 Interactive Brokers \| Received 1 Trade Accounts from TWS. \| 2019-12-01 17:02:06.932 Interactive Brokers \| Connected to Live account. \| 2019-12-01 17:02:06.932 Interactive Brokers \| Year-Month last connected to Live account: 2019-12 \| 2019-12-01 17:02:06.932 Interactive Brokers \| Connected to data and trading server. \| 2019-12-01 17:02:06.932 Triggering next historical data download in queue. \| 2019-12-01 17:02:06.932 Triggering next historical data download in queue. \| 2019-12-01 17:02:06.932 Triggering next historical data download in queue. \| 2019-12-01 17:02:06.932 Triggering next historical data download in queue. \| 2019-12-01 17:02:06.932 Next valid order ID: 3 \| 2019-12-01 17:02:06.933 Message from IB: Market data farm connection is OK:usfarm.nj. IB Error Code: 2104. Request ID: -1. \| 2019-12-01 17:02:06.933 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. \| 2019-12-01 17:02:06.933 Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. \| 2019-12-01 17:02:06.933 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. \| 2019-12-01 17:02:06.933 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. \| 2019-12-01 17:02:06.933 Message from IB: Sec-def data farm connection is OK:secdefnj. IB Error Code: 2158. Request ID: -1. \| 2019-12-01 17:02:06.933 Next valid order ID: 3 \| 2019-12-01 17:02:06.934 Next valid order ID: 3 \| 2019-12-01 17:02:06.934 Interactive Brokers \| Starting real-time market data updates for: CL-202001-NYMEX. ID: 1 \| 2019-12-01 17:02:06.935 Interactive Brokers \| Subscribing to Symbol: CL, SecurityType: FUT, Expiration: 202001, Exchange: NYMEX, Primary Exchange: , Currency: , Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass: \| 2019-12-01 17:02:06.935 Interactive Brokers \| Requesting security definition data for: CL-202001-NYMEX. ID: 1 \| 2019-12-01 17:02:06.935 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: CL-202001-NYMEX \| 2019-12-01 17:02:06.935 Added historical Intraday data request for CL-202001-NYMEX to the queue. \| 2019-12-01 17:02:06.935 Intraday data recording state for symbol CL-202001-NYMEX is set to download 'Pending'. \| 2019-12-01 17:02:06.935 Triggering next historical data download in queue. \| 2019-12-01 17:02:06.935 Delaying start of download for CL-202001-NYMEX \| 2019-12-01 17:02:06.943 Interactive Brokers \| Market data type is Live for CL-202001-NYMEX \| 2019-12-01 17:02:07.002 Interactive Brokers \| Requesting Trade Positions snapshot and updates (IB account data updates (6)) for account: U183* \| 2019-12-01 17:02:11.932 Interactive Brokers \| Begin Trade Positions processing. \| 2019-12-01 17:02:11.937 Interactive Brokers \| Received Trade Positions download end message for account U183* \| 2019-12-01 17:02:11.937 Interactive Brokers \| Received Trade Positions for all accounts. Performing final processing. \| 2019-12-01 17:02:11.937 HD Request # 5 \| Downloading Intraday chart data for CL-202001-NYMEX to the file CL-202001-NYMEX.scid. Service: nymex \| 2019-12-01 17:02:12.263 HD Request # 5 \| Download start date-time: 2019-11-29 13:44:30.000 \| 2019-12-01 17:02:12.264 HD Request # 5 \| Using server: port 10149 \| 2019-12-01 17:02:12.264 Socket (0) \| Address is empty. \| 2019-12-01 17:02:12.264 HD Request # 5 \| Error downloading historical Intraday data for CL-202001-NYMEX. Initial error connecting socket. \| 2019-12-01 17:02:12.270 Added historical Intraday data request for CL-202001-NYMEX to the queue. \| 2019-12-01 17:02:12.270 Triggering next historical data download in queue. \| 2019-12-01 17:02:12.270 Historical data download thread signaled to stop. \| 2019-12-01 17:02:12.270 HD Request # 5 \| Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for CL-202001-NYMEX \| 2019-12-01 17:02:12.270 HD Request # 5 \| Completion time: 0s \| 2019-12-01 17:02:12.270 HD Request # 6 \| Downloading Intraday chart data for CL-202001-NYMEX to the file CL-202001-NYMEX.scid. Service: nymex \| 2019-12-01 17:02:12.270 HD Request # 6 \| Download start date-time: 2019-11-29 13:44:30.000 \| 2019-12-01 17:02:12.271 HD Request # 6 \| Using server: port 10150 \| 2019-12-01 17:02:12.271 Socket (0) \| Address is empty. \| 2019-12-01 17:02:12.271 HD Request # 6 \| Error downloading historical Intraday data for CL-202001-NYMEX. Initial error connecting socket. \| 2019-12-01 17:02:12.281 Added historical Intraday data request for CL-202001-NYMEX to the queue. \| 2019-12-01 17:02:12.281 Triggering next historical data download in queue. \| 2019-12-01 17:02:12.281 Historical data download thread signaled to stop. \| 2019-12-01 17:02:12.281 HD Request # 6 \| Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for CL-202001-NYMEX \| 2019-12-01 17:02:12.281 HD Request # 6 \| Completion time: 0s \| 2019-12-01 17:02:12.281 HD Request # 7 \| Downloading Intraday chart data for CL-202001-NYMEX to the file CL-202001-NYMEX.scid. Service: nymex \| 2019-12-01 17:02:12.281 HD Request # 7 \| Download start date-time: 2019-11-29 13:44:30.000 \| 2019-12-01 17:02:12.281 HD Request # 7 \| Using server: port 10149 \| 2019-12-01 17:02:12.281 Socket (0) \| Address is empty. \| 2019-12-01 17:02:12.281 HD Request # 7 \| Error downloading historical Intraday data for CL-202001-NYMEX. Initial error connecting socket. \| 2019-12-01 17:02:12.286 Historical data download thread signaled to stop. \| 2019-12-01 17:02:12.286 HD Request # 7 \| Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for CL-202001-NYMEX \| 2019-12-01 17:02:12.286 HD Request # 7 \| Completion time: 0s \| 2019-12-01 17:02:12.286 HD Request # 7 \| Intraday data download complete for CL-202001-NYMEX. Unique request ID: 3 \| 2019-12-01 17:02:12.286 Removing historical data download ID 3. \| 2019-12-01 17:02:12.286 Real-time Intraday chart data file updates started for CL-202001-NYMEX \| 2019-12-01 17:02:12.286 Opened cached Intraday file: D:\SierraChart\Data\CL-202001-NYMEX.scid \| 2019-12-01 17:02:12.287 Intraday chart data file opened for CL-202001-NYMEX \| 2019-12-01 17:02:12.287 Interactive Brokers \| Using primary service for historical data for CL-202001-NYMEX \| 2019-12-01 17:02:12.287 Added historical Intraday data request for CL-202001-NYMEX to the queue. \| 2019-12-01 17:02:12.287 Intraday data recording state for symbol CL-202001-NYMEX is set to download 'Pending'. \| 2019-12-01 17:02:12.287 Triggering next historical data download in queue. \| 2019-12-01 17:02:12.287 Triggering next historical data download in queue. \| 2019-12-01 17:02:12.287 HD Request # 8 \| Downloading Intraday chart data for CL-202001-NYMEX to the file CL-202001-NYMEX.scid. Service: interactive_brokers.trading \| 2019-12-01 17:02:12.287 HD Request # 8 \| Download start date-time: 2019-11-29 13:44:30.000 \| 2019-12-01 17:02:12.287 HD Request # 8 \| Requesting a total of 2 days and 16662 seconds. \| 2019-12-01 17:02:12.287 HD Request # 8 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 103062. \| 2019-12-01 17:02:12.287 HD Request # 8 \| Requesting 1 Day of data at 30 secs with ending date-time at 2019-11-30 13:34:30 for CL-202001-NYMEX. PriceType: TRADES \| 2019-12-01 17:02:12.287 HD Request # 8 \| Processing historical data message from TWS \| 2019-12-01 17:02:12.450 HD Request # 8 \| Receiving Intraday data for CL-202001-NYMEX starting at 2019-11-29 13:35:00 \| 2019-12-01 17:02:12.450 HD Request # 8 \| Timestamp of first Intraday data file record written: 2019-11-29 13:44:30 \| 2019-12-01 17:02:12.451 HD Request # 8 \| Received 2880 records and wrote 1 records from 2019-11-28 08:45:00 to 2019-11-29 13:44:30. \| 2019-12-01 17:02:12.451 HD Request # 8 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 16662. \| 2019-12-01 17:02:12.451 HD Request # 8 \| Requesting 1 Day of data at 30 secs with ending date-time at 2019-12-01 13:34:30 for CL-202001-NYMEX. PriceType: TRADES \| 2019-12-01 17:02:12.451 HD Request # 8 \| Processing historical data message from TWS \| 2019-12-01 17:02:12.567 HD Request # 8 \| Received 2880 records and wrote 0 records from 2019-11-28 08:45:00 to 2019-11-29 13:44:30. \| 2019-12-01 17:02:12.568 HD Request # 8 \| IB Backfill - Seconds requested: 16662. Seconds Remaining: 0. \| 2019-12-01 17:02:12.568 HD Request # 8 \| Requesting 16662 Seconds of data at 30 secs with ending date-time at 2019-12-01 18:12:12 for CL-202001-NYMEX. PriceType: TRADES \| 2019-12-01 17:02:12.568 HD Request # 8 \| Processing historical data message from TWS \| 2019-12-01 17:02:12.656 HD Request # 8 \| Received 531 records and wrote 0 records from 2019-11-29 09:19:30 to 2019-11-29 13:44:30. \| 2019-12-01 17:02:12.656 HD Request # 8 \| Received 6291 records from 2019-11-29 13:35:00.000 to 2019-11-29 13:44:30.000 (9.5 minutes) and wrote 1 record for CL-202001-NYMEX \| 2019-12-01 17:02:12.656 HD Request # 8 \| Completion time: 0s \| 2019-12-01 17:02:12.661 HD Request # 8 \| Intraday data download complete for CL-202001-NYMEX. Unique request ID: 4 \| 2019-12-01 17:02:12.661 Removing historical data download ID 4. \| 2019-12-01 17:02:12.661 Real-time Intraday chart data file updates started for CL-202001-NYMEX \| 2019-12-01 17:02:12.661 Opened cached Intraday file: D:\SierraChart\Data\CL-202001-NYMEX.scid \| 2019-12-01 17:02:12.661 Intraday chart data file opened for CL-202001-NYMEX \| 2019-12-01 17:02:12.661 Triggering next historical data download in queue. \| 2019-12-01 17:02:12.661

[2019-12-01 23:32:35] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are resolving this now, give us about 10 minutes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-01 23:32:42

[2019-12-02 00:01:57] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is now resolved. Restart Sierra Chart and then follow the instructions below: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-12-02 01:14:52] #4 [Go To First Post]
Walt Dickerson - Posts: 8
Thanks. The pre-release 2019 now works ok and downloads the intraday historical data. Version 2017 still does not work but I'll stick with 2019. I also tested versions 2000, 2003 and 2008 and they all work ok as well.

[2019-12-02 02:13:07] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Ok, this could very well be due to changes with historical data downloading. There have been some background server changes and some overall simplification with how this all works. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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