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Date/Time: Tue, 30 Apr 2024 08:08:01 +0000



Rolled symbols lost intra day data

View Count: 575

[2019-11-29 17:59:22]
User28706 - Posts: 22
I am using a Rithmic feed with the 2018 pre release. On Nov 29 the ZB (30 year bond) rolled from Dec to March. Also the GC (Gold) rolled from Dec to Feb on Nov 28. Sierra is not displaying any intra day data for both ZBH0 and GCG0 before Nov 27, 18:00 EST.
Date Time Of Last Edit: 2019-12-01 02:58:47
[2019-12-01 02:58:13]
Sierra Chart Engineering - Posts: 104368
Update to prerelease 2019:
Software Download: Fast Update

After that:
Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2019-12-02 00:07:17]
Sierra Chart Engineering - Posts: 104368
If you continue to have a problem, restart Sierra Chart and then follow the instructions below:

Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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